Logged in as User on workstation can't access network based progra

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coopfab

We're running a SBS 2003 network using all XP workstations. The program we're
having difficulty with is UPS Worldship and their tech support has given up
on us. The program works fine on a workstation where the person is logged in
as an administrator, but if a person is part of the User group, the program
won't open. On the local drives, to the best of my ability, I have made sure
that "Everyone" and each individual User has full control of the UPS
directory and subdirectories and all files. The UPS program is setup where
one workstation is the Administrator and all others are Remotes. The remotes
do have to access the Administrator's workstation and again I have tried to
ensure that everyone in the User group has full control of the directory,
subdirectories and files in the UPS folders on the administrator workstation.
I'm obviously missing something. How do I troubleshoot this? Thanks for
your help.
 
coopfab said:
We're running a SBS 2003 network using all XP workstations. The
program we're having difficulty with is UPS Worldship and their tech
support has given up on us. The program works fine on a workstation
where the person is logged in as an administrator, but if a person is
part of the User group, the program won't open. On the local drives,
to the best of my ability, I have made sure that "Everyone" and each
individual User has full control of the UPS directory and
subdirectories and all files. The UPS program is setup where one
workstation is the Administrator and all others are Remotes. The
remotes do have to access the Administrator's workstation and again I
have tried to ensure that everyone in the User group has full control
of the directory, subdirectories and files in the UPS folders on the
administrator workstation. I'm obviously missing something. How do I
troubleshoot this? Thanks for your help.
Click to expand...

First thing to do, before worrying about your other network users, is to
make sure it runs properly as a limited user on that workstation.

Download Process Monitor from Sysinternals (now Microsoft). Log in as a
user. Launch Process Monitor using RunAs to run it as an administrator. This
should help you isolate the areas of the file system & registry where the
application expects to find access & is getting denied.

You should also holler at UPS support because this is just sloppy code, and
they ought to have simple list of instructions for you to use as a
workaround (and they should fix their stuff, in the long term).

PS: Don't use "everyone" and don't use individual user accounts when
assigning
permissions. Use the local Users group for this purpose - Domain Users is a
member of that group by default.
 
I ran Sysinternals and found perhaps 2 pertinent results, Name Collision and
Path Not Found. Can you comment on these results and whether or not they are
involved with the program not opening? Thanks for your continued support.
 
coopfab said:
I ran Sysinternals and found perhaps 2 pertinent results, Name
Collision and Path Not Found. Can you comment on these results and
whether or not they are involved with the program not opening?
Thanks for your continued support.
Click to expand...

Sorry, no - you'll need to suss this out on your own.
 
Hi,
We are just testing Active directory and domain controller setup for futue
use with 5 test PC's. These PC's were earlier used in network without domain
and local users were able to use all softwares. now when i converted them to
our test domian the domain users were not able to access programs properly
one of the test PC. When the domain user try to run MS Office (word) the word
tries to install some files on every occassion. if the user wants to explore
or shut down or any other work this screens nags him for atleast a minute
(Installationa and configuration etc).
can u explain why it is so? i have tried re installing MS Office XP using
administrator account (both local and domain) but the problem is there.

Pl help me to solve this problem.
 
Anupam said:
Hi,
We are just testing Active directory and domain controller setup for futue
use with 5 test PC's. These PC's were earlier used in network without
domain and local users were able to use all softwares. now when i
converted them to our test domian the domain users were not able to access
programs properly one of the test PC. When the domain user try to run MS
Office (word) the word tries to install some files on every occassion. if
the user wants to explore or shut down or any other work this screens nags
him for atleast a minute (Installationa and configuration etc).
can u explain why it is so? i have tried re installing MS Office XP using
administrator account (both local and domain) but the problem is there.

Pl help me to solve this problem.
Click to expand...

Lanwench already told you how to solve this problem but you didn't do it the
correct way. UPS software, notoriously badly written BTW, is trying to
write to an area of the registry and/or hard drive that is forbidden to
Users. That's why she suggested you use Process Monitor/RegMon to find out
where and make permission adjustments accordingly. Now you're talking about
MS Office and a similar situation. This does not usually happen with Office
so you've got something set up incorrectly from the start.

No one reading about this in a newsgroup can set up your Active Directory
for you. Hire a local computer professional to come on-site and do this for
you correctly. This is a cost of doing business. The alternative is for you
to start over and muddle through yourselves.

Malke
 
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