Log On does not work

  • Thread starter Thread starter Rob Juggalo
  • Start date Start date
R

Rob Juggalo

I am using a Compaq Armada 1750 laptop computer running
Windows XP Home Edition. My problem is that Windows boots
up and when I get to the log on screen (there are two user
accounts) and sign in I get a blank error window popping
up. The error window has nothing written in the menu bar
and nothing on the body of it except an "X" in a red
circle and the buttons "Yes" and "No." So that gives me no
clue what the error is. When I click either the "yes"
or "no" button (or click the "x" to close the window) I
get "Windows is saving your settings" and am right back at
the log on screen. It does not matter which of the two
users I choose to log on as, one of which is my
administrator account, I still get the wordless error
window and can not log on at all.

Any ideas?
 
Start by treating this as a lost password:
If you have XP Pro on your computer, at the log in screen type
ctrl-alt-delete
twice. In the user account type administrator, leave the password blank and
press enter. You likely didn't create a password for this hidden account
during setup and if the computer was purchased with XP pre-installed it
doesn't likely have one either,

If you have Home, boot into Safe Mode (F8 after the post test and before
Windows starts. Once Windows starts loading, you've missed it and will have
to try again). You'll have an option to log on as Administrator. Again,
the same procedure, you'll be asked to log in to get into safe mode, type
administrator, leave the password blank and press enter.

This will get you in. Then go to Control Panel, user accounts, select the
specific user and select change password. Once you've changed the password
it would be advisable to create a Password Reset Disk by clicking "Prevent a
Forgotten Password" link in the left pane.

If that doesn't resolve it, treat it as though the user profiles are
corrupted, please see the following Knowledge Base Article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318011
 
Back
Top