Lockup of computer while scanning for spyware

  • Thread starter Thread starter Pat Milo
  • Start date Start date
P

Pat Milo

When i do a scan my computer locks up everytime at the
same point. It locks up when scanning the registry
at "Hkey_Local_Machine\software\btiein" Just before it
locks up I get a out of virtual memory warning, and the
warning says it is raising the virtual memory. I set my
max memory to 4 GB. The computer continues to lock.
Help!
 
You've got a bug that has a twist that Microsoft Antispyware hasn't figured
out how to deal with yet.

Here are some steps to take to try to get past this issue:

1) do a Tools, Suspected Spyware Report in Microsoft Antispyware--include
the information you have posted here.
2) do an online antivirus scan from an engine which both scans for and
cleans spyware--Trend Micro is one vendor which does this:

http://housecall.trendmicro.com

If Trend Micro is able to clean this pest, you can then retry the scan with
Microsoft Antispyware and see if it is now able to properly complete.

Let us know whether this does the job--there are further resources available
if this isn't enough.
 
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