Lock up when using explorer and more recently complete shutdown

[Guest]

My pc (Toshiba pentium4 laptop, running xp home edition), has often "locked
up", when I am using internet explorer. It has never locked up when I am not
on line, although I am rarely off line. This was irritating, but I have lived
with it. However, recently it has turned itself off altogether when on line,
for no apparent reason. It starts up normally afterwards, although is
occasionally slow. Th pc is still under extended warranty, but that is not
much use if it is a software problem. If anyone can help I would be happy to
hear from you.

 

[chas]

My pc (Toshiba pentium4 laptop, running xp home edition), has often
"locked up", when I am using internet explorer. It has never locked up
when I am not on line, although I am rarely off line. This was
irritating, but I have lived with it. However, recently it has turned
itself off altogether when on line, for no apparent reason. It starts
up normally afterwards, although is occasionally slow. Th pc is still
under extended warranty, but that is not much use if it is a software
problem. If anyone can help I would be happy to hear from you.

Have you defraged it lately ? My wifes did this about a year ago. Finally
had to replace the processor.
Have you ran any Ad or Spyware software to see if it had bugs ? If not,
get Microsofts new free version.
www.microsoft.com/athome/security/spyware/software/default.mspx

 

[Guest]

Yes, I defragged about 3 days ago and it has switched off once already since.
I have anti spyware (spyware doctor) and run f-secure 5.5 anti-virus, which I
believe to be good. I always presumed that the lock-up problem was a
conflict, maybe something to do with internet explorer as it only happened
when on-line, but the "switch off" problem appears to be something more
terminal. Fortunately, the pc is under an extended warranty, so if the
processor needs replacing at least it won't cost me.

 

[chas]

Yes, I defragged about 3 days ago and it has switched off once already
since. I have anti spyware (spyware doctor) and run f-secure 5.5
anti-virus, which I believe to be good. I always presumed that the
lock-up problem was a conflict, maybe something to do with internet
explorer as it only happened when on-line, but the "switch off"
problem appears to be something more terminal. Fortunately, the pc is
under an extended warranty, so if the processor needs replacing at
least it won't cost me.

I would send it back ASAP. I put up with it until my warranty was out. I
took it to two different placed for repairs before they figured it out.
You will proably get a replacement. What operating system are you running
?

 

[Frank Saunders, MS-MVP IE/OE]

Yes, I defragged about 3 days ago and it has switched off once already
since.
I have anti spyware (spyware doctor) and run f-secure 5.5 anti-virus,
which I
believe to be good. I always presumed that the lock-up problem was a
conflict, maybe something to do with internet explorer as it only happened
when on-line, but the "switch off" problem appears to be something more
terminal. Fortunately, the pc is under an extended warranty, so if the
processor needs replacing at least it won't cost me.

Running one anti-spyware program is often not enough.

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[chas]

Yes, I defragged about 3 days ago and it has switched off once already
since. I have anti spyware (spyware doctor) and run f-secure 5.5
anti-virus, which I believe to be good. I always presumed that the
lock-up problem was a conflict, maybe something to do with internet
explorer as it only happened when on-line, but the "switch off"
problem appears to be something more terminal. Fortunately, the pc is
under an extended warranty, so if the processor needs replacing at
least it won't cost me.

If you think it is IE Go to Add/Remove Prog and select Remove for IE. You
should get a box to open and ask if you wont to Delet, rebuild, or Reload
IE.

 

[chas]

If you are using Win XP. Go to Help and Support, select TOOLS, Advanced
System Information, View Error Log.