Local Printer 'Offline' Through Terminal Services

  • Thread starter Thread starter Rhea Grason
  • Start date Start date
R

Rhea Grason

We are having some problems with a Sato CL408e printer. We are using a
manufacturers driver, not a windows one. I have installed the driver on the
win2000 server as well as the client win2000 pc. It maps fine but when you
try to print it gives an error saying the printer isn't ready. In the
printer queue it says it is offline, which it isn't. Could it be that it is
not re-directing properly and is trying to connect to the driver(printer) I
have installed on the server? I have made an entry in the ntprint.inf file
to point to the manufacturer driver which is a dll file. Is that a problem
in terminal services - a driver that is a dll? I need to use the
manufacturer's driver to get the options I need to print custom labels. Any
suggestions? Thanks.
 
We added this line under [Previous Names] section as suggested in an article
I think was written by Claudio ??.

"Sato MR408e" = "CLDRV.DLL"

This is what is in the inf file from the manufacturer's cd that we installed
the driver from. We have also tried several variations of this such as
"Sato CL408e" = "CLDRV.DLL", Sato CL 408e = "CLDRV.DLL" , and Sato CL 408 =
"CLDRV.DLL".

What is weird now is that their are some test print options under printing
preferences that will print through terminal services, but printing a
'windows test page' or anything from the application that prints the labels.
I use Infomaker for that. If I try to print a test page or from the label
application it says the printer is not ready and if you look in the printer
queue it says 'Offline-Printing'. Could it be some timeout issue or
something like that? We took the printer to the server and hooked it up
locally and it works fine. Any suggestions? Thanks.
 
Well...

Have you tried referencing this article to see if can help
you any?

support.microsoft.com/default.aspx?scid=kb;en-
us;275495&Product=win2000

-M
-----Original Message-----
We added this line under [Previous Names] section as suggested in an article
I think was written by Claudio ??.

"Sato MR408e" = "CLDRV.DLL"

This is what is in the inf file from the manufacturer's cd that we installed
the driver from. We have also tried several variations of this such as
"Sato CL408e" = "CLDRV.DLL", Sato CL 408e
Click to expand...
= "CLDRV.DLL" , and Sato CL 408 =
 
We finally solved the problem with something we never thought it would be.
We were just trying everything possible. We disabled bi-directional
printing and now it works!


Matthew Harris said:
Well...

Have you tried referencing this article to see if can help
you any?

support.microsoft.com/default.aspx?scid=kb;en-
us;275495&Product=win2000

-M
-----Original Message-----
We added this line under [Previous Names] section as suggested in an article
I think was written by Claudio ??.

"Sato MR408e" = "CLDRV.DLL"

This is what is in the inf file from the manufacturer's cd that we installed
the driver from. We have also tried several variations of this such as
"Sato CL408e" = "CLDRV.DLL", Sato CL 408e
Click to expand...
= "CLDRV.DLL" , and Sato CL 408 =
"CLDRV.DLL".

What is weird now is that their are some test print options under printing
preferences that will print through terminal services, but printing a
'windows test page' or anything from the application that prints the labels.
I use Infomaker for that. If I try to print a test page or from the label
application it says the printer is not ready and if you look in the printer
queue it says 'Offline-Printing'. Could it be some timeout issue or
something like that? We took the printer to the server and hooked it up
locally and it works fine. Any suggestions? Thanks.





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Click to expand...
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