Again - thanks for all the ideas - here's the update.....still not
working. Steven - I tried your ideas and the results were:
**Note for below - "no success" means what I had described before -
local names (i.e. netbios) reply when pinging, but external names
(i.e. yahoo.com) do not; external IP addresses do respond. DNS & DHCP
client services are started.
Steven's suggestions
--------------------------------
Adaware - already had tried & no success
Safe-mode with networking - tried & no success
reinstalling tcp/ip - already had tried & no success
lspfix utility - tried this and no success - see notes below however -
not sure I did this right.
Mark's suggestion
---------------------------------
Deleting & readding the DNSServer & DHCPServer keys under
HKLM\system\currentcontrolset\services\tcpip\parameters\interfaces -
tried & no success
Netdiag utility
-----------------------
I ran the netdiag utility and have attached the log below. The only
test that fails is the winsock test, which would suggest that it is
corrupt or needs repair, as Steve suggested. So I thought that the
lspfix utility would repair winsock, but maybe I ran it wrong??? It
had an "add" side & "remove" side, with 5 dll files listed on the
"add" side and none listed on the "remove" side. I wasn't sure if the
files on the left were files that were being added to my system, and
to not worry about putting anything on the "remove" side & just click
Finish (which I did), - OR - are these files that NEED to be removed,
and hence I should check the "I know what I am doing" checkbox and
proceed with removing them. Steve - can you offer any advice here?
Below is the netdiag output.
-------------------------------------------------------------------
Gathering IPX configuration information.
Querying status of the Netcard drivers... Passed
Testing Domain membership... Passed
Gathering NetBT configuration information.
Testing for autoconfiguration... Passed
Testing IP loopback ping... Passed
Testing default gateways... Passed
Enumerating local and remote NetBT name cache... Passed
Testing the WINS server
Local Area Connection
There is no primary WINS server defined for this adapter.
There is no secondary WINS server defined for this
adapter.
Gathering Winsock information.
Testing DNS
Testing redirector and browser... Passed
Testing trust relationships... Skipped
Testing Kerberos authentication... Skipped
Gathering routing information
Gathering network statistics information.
Gathering configuration of bindings.
Gathering RAS connection information
Gathering Modem information
Gathering Netware information
Gathering IP Security information
Tests complete.
Computer Name: computer_name
DNS Host Name: computer_name
DNS Domain Name: (null)
System info : Windows 2000 Professional (Build 2195)
Processor : x86 Family 15 Model 1 Stepping 2, GenuineIntel
Hotfixes :
Installed? Name
Yes KB329115
Yes KB823182
Yes KB823559
Yes KB823980
Yes KB824105
Yes KB825119
Yes KB826232
Yes KB828035
Yes KB828741
Yes KB828749
Yes KB835732
Yes KB837001
Yes KB839643
Yes KB839645
Yes KB840315
Yes KB841872
Yes KB841873
Yes KB842526
Yes Q147222
No ServicePackUninstall
Netcard queries test . . . . . . . : Passed
Information of Netcard drivers:
---------------------------------------------------------------------------
Description: 3Com 3C920 Integrated Fast Ethernet Controller
(3C905C-TX Compatible)
Device: \DEVICE\{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}
Media State: Connected
Device State: Connected
Connect Time: 00:32:01
Media Speed: 100 Mbps
Packets Sent: 71
Bytes Sent (Optional): 0
Packets Received: 2039
Directed Pkts Recd (Optional): 19
Bytes Received (Optional): 0
Directed Bytes Recd (Optional): 0
---------------------------------------------------------------------------
[PASS] - At least one netcard is in the 'Connected' state.
Per interface results:
Adapter : Local Area Connection
Adapter ID . . . . . . . . :
{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}
Netcard queries test . . . : Passed
Adapter type . . . . . . . : Ethernet
Host Name. . . . . . . . . : computer_name
Description. . . . . . . . : 3Com EtherLink PCI
Physical Address . . . . . : 00-06-5B-60-EB-3E
Dhcp Enabled . . . . . . . : No
DHCP ClassID . . . . . . . :
Autoconfiguration Enabled. : Yes
IP Address . . . . . . . . : XXX.14.15.68
Subnet Mask. . . . . . . . : 255.255.255.XXX
Default Gateway. . . . . . : XXX.14.15.65
Dns Servers. . . . . . . . : XXX.1.1.206
XXX.1.1.161
IpConfig results . . . . . : Passed
AutoConfiguration results. . . . . . : Passed
AutoConfiguration is not in use.
Default gateway test . . . : Passed
Pinging gateway XXX.14.15.65 - reachable
At least one gateway reachable for this adapter.
NetBT name test. . . . . . : Passed
NetBT_Tcpip_{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}
computer_name <00> UNIQUE REGISTERED
computer_name <20> UNIQUE REGISTERED
SGCP <00> GROUP REGISTERED
computer_name <03> UNIQUE REGISTERED
SGCP <1E> GROUP REGISTERED
XXX <03> UNIQUE REGISTERED
NetBios Resolution : Enabled
No remote names have been found.
WINS service test. . . . . : Skipped
There is no primary WINS server defined for this adapter.
There is no secondary WINS server defined for this
adapter.
There are no WINS servers configured for this interface.
IPX test : IPX is not installed on this machine.
Global results:
IP General configuration
LMHOSTS Enabled. . . . . . . . : Yes
DNS for WINS resolution. . . . : Enabled
Node Type. . . . . . . . . . . : Broadcast
NBT Scope ID . . . . . . . . . :
Routing Enabled. . . . . . . . : No
WINS Proxy Enabled . . . . . . : No
DNS resolution for NETBIOS . . : No
Domain membership test . . . . . . : Passed
Machine is a . . . . . . . . . : Standalone Workstation
Netbios Workgroup name . . . . : SGCP
Dns domain name is not specified.
Dns forest name is not specified.
Domain Guid. . . . . . . . . . :
{00000000-0000-0000-0000-000000000000}
Logon User . . . . . . . . . . : XXX
Logon Domain . . . . . . . . . : computer_name
NetBT transports test. . . . . . . : Passed
List of NetBt transports currently configured:
NetBT_Tcpip_{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}
1 NetBt transport currently configured.
Autonet address test . . . . . . . : Passed
PASS - you have at least one non-autoconfigured IP address
IP loopback ping test. . . . . . . : Passed
PASS - pinging IP loopback address was successful.
Your IP stack is most probably OK.
Default gateway test . . . . . . . : Passed
PASS - you have at least one reachable gateway.
NetBT name test. . . . . . . . . . : Passed
No NetBT scope defined
PASS - The NetBT is properly configured.
There is at least one interface where the <00> 'WorkStation
Service',
<03> 'Messenger Service', <20> 'WINS' names are defined and they
are
not in conflict.
Winsock test . . . . . . . . . . . : Failed
Failed to get UDP packet size information. The error occurred was:
The requested service provider could not be loaded or initialized.
The number of protocols which have been reported : 12
Description: lspak.dll over [MSAFD Tcpip [TCP/IP]]
Provider Version :2
Max message size : Stream Oriented
Description: lspak.dll over [MSAFD Tcpip [UDP/IP]]
Provider Version :2
Description: MSAFD Tcpip [TCP/IP]
Provider Version :2
Max message size : Stream Oriented
Description: MSAFD Tcpip [UDP/IP]
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}] SEQPACKET
0
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{33D5ADE9-B842-4BB7-82E6-EF05D19B44FA}] DATAGRAM
0
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{9BFB4CB9-4D91-43DE-8B71-E923C2AE7906}] SEQPACKET
1
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{9BFB4CB9-4D91-43DE-8B71-E923C2AE7906}] DATAGRAM
1
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{6A4C949E-3E81-4C20-80B5-E0980244C3D0}] SEQPACKET
2
Provider Version :2
Description: MSAFD NetBIOS
[\Device\NetBT_Tcpip_{6A4C949E-3E81-4C20-80B5-E0980244C3D0}] DATAGRAM
2
Provider Version :2
Description: RSVP UDP Service Provider
Provider Version :4
Description: RSVP TCP Service Provider
Provider Version :4
Max message size : Stream Oriented
-------------------------------------------------------------------