loading problem

[Guest]

hi
Internet explore is hanging when it starts up it does not even load the page
fully. after quite a long period it starts to load parts but takes ages to
connect.i have tried to reinstall from both download & disc, when i try to
download it says that a newer version is installed & will not continue. the
disc i have is for version 7 but even this fails to install correctly. their
used to be away of getting to a repair option for the program but i cannot
remember how to access it. system restore is also not acting correctly as i
cannott access any old restore points.if i uninstall internet explore will
this remove outlook express as well.
help pleas

 

[Don Varnau]

Hi,
Which version of Internet Explorer is currently installed?
Which version of Windows?

Don
[MS MVP- IE]

 

[Guest]

--
v p sturt

Hi,
Which version of Internet Explorer is currently installed?
Which version of Windows?

Don
[MS MVP- IE]

hi
Internet explore is hanging when it starts up it does not even load the page
fully. after quite a long period it starts to load parts but takes ages to
connect.i have tried to reinstall from both download & disc, when i try to
download it says that a newer version is installed & will not continue. the
disc i have is for version 7 but even this fails to install correctly. their
used to be away of getting to a repair option for the program but i cannot
remember how to access it. system restore is also not acting correctly as i
cannott access any old restore points.if i uninstall internet explore will
this remove outlook express as well.
help pleas

v p sturt

version 6

with windows xp service pack 2

 

[Don Varnau]

version 6
with windows xp service pack 2

Hi,
Try some cleaning up...
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and
delete offline content when that dialog pops up) It's often recommended that
the TIF folder be kept at about 50 MB (Settings.)

Clear the Internet Explorer History.

You may have a troublesome browser add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.

A security/provacy program running in the background may be causing this.
Disable
(for diagnostic purposes) programs such as pop-up blockers, toolbars,
security, anti-virus, etc. Take a look at any program that might be
interacting with IE. You may have to reinstall, or not reinstall, a program.

A firewall might be causing this problem, *be sure* to turn on the Windows
Firewall from Control Panel> Windows Firewall before disabling a third-party
firewall or security suite during testing.
- - -
As a repair, of sorts, download and run ie-rereg from
http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en
- - -
Or, this may be a malware problem- adware, spyware, hijacker, trojan, etc.
See these sites for help:

The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview

Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html

Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Don
[MS MVP- IE]

 

[Guest]

--
v p sturt

version 6
with windows xp service pack 2

Hi,
Try some cleaning up...
First, clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and
delete offline content when that dialog pops up) It's often recommended that
the TIF folder be kept at about 50 MB (Settings.)

Clear the Internet Explorer History.

You may have a troublesome browser add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.

A security/provacy program running in the background may be causing this.
Disable
(for diagnostic purposes) programs such as pop-up blockers, toolbars,
security, anti-virus, etc. Take a look at any program that might be
interacting with IE. You may have to reinstall, or not reinstall, a program.

A firewall might be causing this problem, *be sure* to turn on the Windows
Firewall from Control Panel> Windows Firewall before disabling a third-party
firewall or security suite during testing.
- - -
As a repair, of sorts, download and run ie-rereg from
http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en
- - -
Or, this may be a malware problem- adware, spyware, hijacker, trojan, etc.
See these sites for help:

The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview

Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html

Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Don
[MS MVP- IE]


many thanks for your comprenensive reply i have worked through some of the fixes but as yet to no avail. i have also noticed that another programe will not run disk defragmentor. if i uninstall internet explore by using the windows cleanup programe will this remove outlook express as well if not i could try this & hope that version 7 explore from the disk i load will work.

 

[Don Varnau]

the fixes but as yet to no avail. i have also noticed that another programe
will not run disk defragmentor. if i uninstall internet explore by using the
windows cleanup programe will this remove outlook express as well if not i
could try this & hope that version 7 explore from the disk i load will work.

Hi Vince,
IE6 cannot be uninstalled from XP and installing IE7 will probably not
resolve these problems.

Try...
As an attempted repair, of sorts, download and run ie-rereg from
http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en

But, these multiple problems sound like the result of malware infection(s)

Start at
http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm Work through the preliminary cleaning
steps then post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Don
[MS MVP- IE]