Live Update doesn't work

[Vanessa S.]

My son has a Dell computer running WinXP Home. The computer came loaded
with NAV2002 (or an OEM version of the same). The Live Update component has
never worked. If I update manually, all seems to be well. Our current
subscription will expire in about a month, so I am trying to decide what to
do. Is there a way to fix the live update or another way to get the updates
automatically? Or should I just dump it and go with something else?

 

[Tx2]

My son has a Dell computer

oh dear ...

The computer came loaded
with NAV2002 (or an OEM version of the same).

oh dear ...

The Live Update component has
never worked.

error message? or just never worked, even if configured to do so?

If I update manually, all seems to be well. Our current
subscription will expire in about a month

Why wait for a subscription to expire? Act now.

Is there a way to fix the live update or another way to get the updates
automatically?

Probably, but would need to have more information as to how it's
configured, how you connect to the net, etc etc...

Or should I just dump it and go with something else?

Definitely. NOD32, www.nod32.com

 

[Vanessa S.]

oh dear ...

Yeah well, we have had two Dells with good experiences.

oh dear ...


error message? or just never worked, even if configured to do so?

Configured to do so. Never worked. No error message - no nothing.

Why wait for a subscription to expire? Act now.


Probably, but would need to have more information as to how it's
configured, how you connect to the net, etc etc...

What other info do you need? We used to be on dial-up. Never worked then.
We now have DSL. Still doesn't work. I've gone over everything and it just
seems that it doesn't want to work.

Definitely. NOD32, www.nod32.com

Thanks, will check it out. Wouldn't necessarily mind staying with the NAV
if I could get the updates to work.

Vanessa

 

[Tx2]

Yeah well, we have had two Dells with good experiences.

No doubt ... good machines, then they go wrong. First hand experience
here in the UK "sorry, it's out of warranty, we can't help"

Try finding someone who can fix a PC that uses parts (motherboard in
this instance) exclusive to Dell...

Configured to do so. Never worked. No error message - no nothing.

OK, i'd say a configuration issue, albeit in the registry maybe (who
knows) if you can update manually.

What other info do you need? We used to be on dial-up. Never worked then.
We now have DSL. Still doesn't work. I've gone over everything and it just
seems that it doesn't want to work.

What setting's have you got for the Live Update to use? You have to tell
it which connection to use for updates.

Thanks, will check it out. Wouldn't necessarily mind staying with the NAV
if I could get the updates to work

NOD32 is superior to NAV in many ways. The only thing i would say in
criticism of NOD, is that it doesn't tell you when it has updated
itself.

But in most every other way ..... no comparison.

 

[Pop Rivet]

The Dell snobbery aside, I've had combos of Dells too and
except that they tend to hide too many low level functions
(add their own shells), they're decent machines with no
differences from others. We simply removed the shells.

I've never heard of LU not working automatically but OK
manually. With all due respect, I suspect it's more a
setting either in Norton, a firewall, user account, etc etc
or possibly a corrupted file or modified DUN settings that
prevent Norton from being able to call the IE function it
needs. I doubt it's the fact that it's a Dell and since you
wish to stick with NAV, which I also agree with (except your
problem, which makes me think what else doesn'twork?) doing
that.
The unfortunate part is that NOW it matters to you where
it hasn't up uintil now. I'll make a few suggestions in the
form of questions for you:
-- Has it ever worked?
-- Have you tried reinstalling Norton? From scratch after
REmoving it first?
-- Anything else having problems?
-- Did you ask Symantec about the problem? What happened?
-- Will you ask Symantec in the futuire rather than let
something maybe not work? If so,, drop NAV and get
something free. They're almost as good and almost as quick
to update as NAV, but seldom ever beat NAV to the punch.
-- Are you prepared for fanatics to flame me becuase I
make sense here? Closed minds are like cement walls: no
openings.

Pop

 

[D]

My son has a Dell computer running WinXP Home. The computer came loaded
with NAV2002 (or an OEM version of the same). The Live Update component has
never worked. If I update manually, all seems to be well. Our current
subscription will expire in about a month, so I am trying to decide what to
do. Is there a way to fix the live update or another way to get the updates
automatically? Or should I just dump it and go with something else?

I know it's a dumb question but did you block it with your firewall?

 

[Vanessa S.]

I know it's a dumb question but did you block it with your firewall?

Not dumb, but the answer is no, not that I know of. There was no firewall
before we switched to DSL and got a router for the home network. The router
has the firewall, but I have no software firewalls on the various machines
in the house. (I know, I probably should). The XP firewall has not been
activated. As far as I understand, the router firewall won't let things in,
but will let things out. Correct?

Vanessa

 

[Vanessa S.]

..

I've never heard of LU not working automatically but OK
manually. With all due respect, I suspect it's more a
setting either in Norton, a firewall, user account, etc etc
or possibly a corrupted file or modified DUN settings that
prevent Norton from being able to call the IE function it
needs. I doubt it's the fact that it's a Dell and since you
wish to stick with NAV, which I also agree with (except your
problem, which makes me think what else doesn'twork?) doing
that.
The unfortunate part is that NOW it matters to you where
it hasn't up uintil now. I'll make a few suggestions in the
form of questions for you:

It matters, but I can still do it manually. I just don't always remember.
FWIW, the Windows Updates works just fine.

-- Has it ever worked?
No.

-- Have you tried reinstalling Norton? From scratch after
REmoving it first?

No. I don't think I have the install disks, but can look. It came as a 6
month trial when we bought the computer and then I just renewed the
subscription.

-- Anything else having problems?
No.

-- Did you ask Symantec about the problem? What happened?

Didn't bother. I don't see good things about their customer service here.

-- Will you ask Symantec in the futuire rather than let
something maybe not work? If so,, drop NAV and get
something free. They're almost as good and almost as quick
to update as NAV, but seldom ever beat NAV to the punch.

Thinking about doing that. Would simply like NAV to work as it should. I
have checked the connection settings and they seem to be fine. Went to
Symantec site to check and everything looks to be configured properly.
Checked to make sure I have the latest version of Live Update, which I do.

 

[Chuck G.]

My son has a Dell computer running WinXP Home. The computer came loaded
with NAV2002 (or an OEM version of the same). The Live Update component has
never worked. If I update manually, all seems to be well. Our current
subscription will expire in about a month, so I am trying to decide what to
do. Is there a way to fix the live update or another way to get the updates
automatically? Or should I just dump it and go with something else?

Hello,

I found the following information on the Symantec website that might help
you (searched on "windows xp liveupdate manual automatic")...

http://service1.symantec.com/SUPPOR...88256b2600712ada?OpenDocument&src=bar_sch_nam

I haven't had your problem, so I don't know if this works or not, but it
appears to address your issue.

Good Luck.

- Chuck

 

[Vanessa S.]

Thank you very much for this. I searched the site several times, but didn't
find this one.

Vanessa

 

[TomsCube]

NOD32 is superior to NAV in many ways. The only thing i would say in

criticism of NOD, is that it doesn't tell you when it has updated
itself.

Tx2,

See if "Enbale Silent Mode" is checked. It's in the NOD32 System Setup. If
it is, uncheck it and see if NOD32 tells you when it has successfully
updated the defs.

Tom

 

[Ceily]

My NAV was on one of my Dell disks with my last computer purchase. Read
the front of each blue/white disk to see if you have it. And the time
before that, they gave me an actual NAV disk.

I remember having to download a special file for NAV 2002 to work properly
after each fresh install. That was such a pain in the arse. I haven't
used NAV 2002 in years. An error message would have appeared at
installation and that would have been the tip-off. But then again, Dell did
the installation. Anyways NAV doesn't supply files and updates for your
version anymore!
http://www.symantec.com/techsupp/nav/discontinued.html

I would get a new a/v program. My choices would be KAV, nod32, and Mcafee.
Also, do an online scan ASAP at the Mcafee or Trend Housecall sites. I
don't trust NAV.

Ceily

 

[Netuser 58]

NOD32 is superior to NAV in many ways. The only thing i would say in
criticism of NOD, is that it doesn't tell you when it has updated
itself.

When you click the icon in the icon tray and go to "amon"
the date shows, so you know then that it has updated. Usually its best
to let it do it automatically, a feature which works very good with
Nod32. Sometimes it will give you an update message saying it has updated.

 

[Tx2]

See if "Enbale Silent Mode" is checked. It's in the NOD32 System Setup. If
it is, uncheck it and see if NOD32 tells you when it has successfully
updated the defs.

Ah, excellent, thanks. I always thought Silent Mode was to prevent virus
detection alerts popping up!

See, RTFM !

 

[someone]

The Dell snobbery aside, I've had combos of Dells too and
except that they tend to hide too many low level functions
(add their own shells), they're decent machines with no
differences from others. We simply removed the shells.

I've never heard of LU not working automatically but OK
manually. With all due respect, I suspect it's more a
setting either in Norton, a firewall, user account, etc etc
or possibly a corrupted file or modified DUN settings that
prevent Norton from being able to call the IE function it
needs. I doubt it's the fact that it's a Dell and since you
wish to stick with NAV, which I also agree with (except your
problem, which makes me think what else doesn'twork?) doing
that.
The unfortunate part is that NOW it matters to you where
it hasn't up uintil now. I'll make a few suggestions in the
form of questions for you:
-- Has it ever worked?
-- Have you tried reinstalling Norton? From scratch after
REmoving it first?
-- Anything else having problems?
-- Did you ask Symantec about the problem? What happened?
-- Will you ask Symantec in the futuire rather than let
something maybe not work? If so,, drop NAV and get
something free. They're almost as good and almost as quick
to update as NAV, but seldom ever beat NAV to the punch.
-- Are you prepared for fanatics to flame me becuase I
make sense here? Closed minds are like cement walls: no
openings.

I had Symantec/Norton for a while in ca. 2000, it never worked properly,
clagged my machine, I reinstalled again and again, and I couldn't get any
help because there was no way to contact them.

I would never use Symantec again.

NOD32, they respond to your problems (if you have any).

s.

 

[PopRivet]

shells.

....

contact them.
Umm, actually there was, and still is. It's easy to
contact them and always has been even before Symantec
made their name known.Not a problem, that's your right. NOD32 is also good
AV; but it's a little thin in the bells and whistles
dept that I like so much about Norton. Each to his
own, you know?any).
Oh, they get plenty of problems. Check out the
newsgroups and you'll get some good background and
information for when and if you have problems. Lots of
reading material there.Pop

 

[Tx2]

Oh, they get plenty of problems. Check out the
newsgroups

cite ... i'd like to be able to contribute as required