J
jim
I had a PC come across my desk that had Linksys drivers for a WUSB54G
installed - but the install somehow failed. If you tried to uninstall the
Linksys app pops up and fails to uninstall saying that some file (it doesn;t
say which) is missing and the uninstall aborts. If you try and re-install,
it says you can't reinstall until you untinstall. This would not be a
problem except that the Linksys software is interfering with another adapter
also that I tried to install to get away from Linksys hell.
I even deleted all WUSB* from the Windows directories and all WUSB* registry
entries that I could. The uninstall and reinstall both still fail.
Frustrated as hell (isn't that how we all are when we contact technical
support?) I went online to get some help from Linksys, and this is what I
got.
--------------------------------------------------------------------------------------
Sunmay Jagtap (40437): Hi, my name is Sunmay Jagtap (40437). How may I help
you?
Jim: I have a WUSB54G v1 that I installed - something went wrong with the
install and I tried to uninstall - it then said a file was missing and
aborted the uninstall - when I try and reinstall it says I have to uninstall
first - what the hell?
Sunmay Jagtap (40437): I can understand your concern's. May I please know
the model number and version number with the serial number ( S/N no ) of all
the linksys product you are using .
Jim: I don't have it - I left work already - its at work - do you mean to
tell me that you don;t have a simple uninstall for your products?
Sunmay Jagtap (40437): Well, if you uninstall it from the all program or
add or remove program , it should get uninstalled .
Jim: ARE YOU READING THI+
Jim: THIS
Jim: PAY ATTENTION
Jim: If I try and unsinstall it says there is a missing file
Jim: If I try and re-install to replace whatever file is missing it says I
have to uninstall first
Sunmay Jagtap (40437): That's the only option to have it uninstalled . If
you are not able to do that , you can get back to us from the work place ,
so that we can try to troubleshoot that adapter .
Jim: But I CANT FKING UNINSTALL because the file is missing
Jim: I WILL NEVER EVER BUY ANOTHE LINKSYS PRODUCT
Sunmay Jagtap (40437): Do you know the file name you were missing ?
Jim: NO - your beautiful software sdoesn;t tell me what file is missing
Sunmay Jagtap (40437): It seem's you are very frustrated , I do understand.
Please let me know if you are not having that adapter with you as of now,
how I could help.
Sunmay Jagtap (40437): I am there to resolve your issue , however there
might be many reasons , behind it as it is not getting uninstalled .
Jim: You must have a simple uninstall app that cleans a system of all
Linksys WUSB files....Norton has stuff like that for their products. I
really dont get why you would put out an uninstall that will not uninstall
if a file is missing - WHY DOES THAT MATER? Youre uninstalling it
Sunmay Jagtap (40437): It will be very difficulty for me to assume the error
and resolve it or give you a proper resolution on it .
Jim: Why?
Sunmay Jagtap (40437): If the operating system is not giving you any
resources to uninstall it like a .sys file is corrupted or missing , you
can face this issue .
Jim: Its not the OS!!!! YOUR SOFTWARE UNINSTALL APPLICATION FAILS saying a
file is missing and it does not tell me what file is missing\
Sunmay Jagtap (40437): If you fill that the Uninstall wizard on the adapter
CD is not working , you can try it in some other computer . I am sure you
should get to a proper conclusion .
Jim: Then, as if that wasn't stupid enough, your software will not
re-install without uninstalling - which your software won;t do because some
phantom file is missing that it will not tell me what file that is....
Jim: They'll love reading this in the newsgroups.....
Sunmay Jagtap (40437): It also happen's that the software even after
uninstalling , remain's in your registry , so you might need to clean up
from that registry .
Jim: So your software doesn't clean up its own mess?
Jim: If your software puts in a registry entry, when it is removed (WHICH I
CANNOT DO) it should remove ALL registry entries
Sunmay Jagtap (40437): Well, registry belong's to your operating system not
any device .
Jim: YOUR SOFTWARE WROTE TO IT IT CAN DAMN WELL CLEAN UP AFTER ITSELF
Jim: Unless your coders arent that bright
Sunmay Jagtap (40437): Is the adapter more than 3 years old or less than
that ?
Jim: Less
Sunmay Jagtap (40437): You can try to download the latest driver's for your
adapter and in that you will get the setup wizard as well, you can try to
use the new one .
Jim: You have to be the worst rep ever!!!! I have told you time and time
again that the software install fails because it says it is missing a file
and you can't overwrite it with another install because it makes you try to
uninstall first - WHICH I CANT ****ING DO!
Sunmay Jagtap (40437): I appreciate you high technical skill you are
possessing , and getting to a conclusion that it is the software issue.
Being I a technical representative , I am afraid I will not be able to
assume thing's and give you a solution as they will be improper and wrong
on my part .
Jim: Really? Well, I am not as technically proficient as you. I only
taight my first programming class 25 years ago. I only own a small computer
company and I only write programs for attorneys and banking institutions.
Sp forgive me if I fail to see how you can screw up an installation so
completely that it will neither install OR uninstall.
Jim: I'm off to post this in the newsgroups - maybe I can save other
unsuspecting people from Linksys hell.....
Sunmay Jagtap (40437): That's great! to know you are doing very well on your
part . However , you do not have any product detail's and the device with
you , so it will not be possible for me to have it troubleshooted . Please
let me know if you have any option's or what resolution should you like from
my end , that can help you to resolve this issue ?
Jim: It is a WUSB54G version 1. I fail to see why a serial number is needed
when you know the model and version of the product. I also fail to see how
programmers could be so stupid as to code an app that will not uninstall
because it is missing a file that will be deleted anyway during the
uninatall AND to also fail to allow the reinstallation of the application -
forcing an unistall which is not possible due to a missing file - which they
are also too dimwitted to give you any clue as to the name of the missing
file so that it could be replaced. You'd never make it a week at my company.
Sunmay Jagtap (40437): I will suggest you to try to install and install the
adapter in some other computer . If you face the same issue even with some
other computer , you can have the adapter replaced as per the warranty
status from our end , if your adapter is in warranty .
Jim: Why would I screw up a second PC with your software when you can't tell
me how to get it off the first one? You must be out of your mind.
Sunmay Jagtap (40437): On what basic should I assume that it is the software
and not the computer or the registry or the OS?
Jim: When your software will not uninstall because it is missing a file and
it does not say what that ffile is - that is a problem with your software.
Jim: When your software will not overwrite the old install and forces an
uninstall - that is a problem with your software coded by your coders.
Sunmay Jagtap (40437): Well, what un installation Wizard does it use while
uninstalling it ?
Jim: Yours.
Sunmay Jagtap (40437): Are you using windows xp on that adapter computer or
any other operating system ?
Jim: XP Home
Sunmay Jagtap (40437): Have you tried to uninstall the adapter from the
device manager ?
Jim: The device was unplugged. It did not show in the device manager.
Sunmay Jagtap (40437): So have you tried uninstalling the software when the
device is plugged in ?
Jim: No. Is that where it keeps this phantom missing file?
Jim: And why would it delete a file from teh device to unistall from my pc?
Sunmay Jagtap (40437): Well, that might be the case . If the device is not
there in the computer , how can the software get un installed if that
software is not
in use , as it will not respond properly .
Jim: Because the damned files are still on the hard drive. Without the
device pugged in, they should have no reason to be in use and could easily
be deleted - IF your coders knew what the hell they were doing.
Sunmay Jagtap (40437): When you install the linksys software , does it ask
you in between the installation to plug the adapter In ?
Jim: I didn't install the adapter.
Jim: The device does not have to be plugged in to uninstall - at least not
with uninstall software that works.
Sunmay Jagtap (40437): So if the adapter is not installed properly using the
software , I am sure, there might be some issue uninstalling it . Linksys
software needs to be plugged the adapter in the computer in between the
installation and un installation .
Jim: That does not explain why I cannot uninstall the damned software, tell
me what file is missing that prevents me from uninstalling nor does it tell
me why I can't reinstall the software without uninstalling it first which _
and I may have mentioned this before -- I CANT ****ING DO!!!!
Sunmay Jagtap (40437): Please click on the link below :
URL Received: http://kb.linksys.com/3847
Sunmay Jagtap (40437): Also in windows xp you do not need the linksys
software as linksys has a built in wireless utility called as easy link
advisor .
Jim: How the hell does a link teeling me how to install the device help this
situation?.
Jim: Have fun explaining this little conversation.....if I wanted to waste
my time, I wouldn't waste it with Linksys.
Sunmay Jagtap (40437): If the software can be loaded as you assume without
plugging the adapter , then it should get uninstalled as well , correct?
Jim: What?
Jim: I never said it could be loaded without the adapter!
Jim: Damned off-shore help desks.....
--------------------------------------------------------------------------------------
Have a great day! And smile......after all, we don't *have* to use Linksys,
do we?
Jim
installed - but the install somehow failed. If you tried to uninstall the
Linksys app pops up and fails to uninstall saying that some file (it doesn;t
say which) is missing and the uninstall aborts. If you try and re-install,
it says you can't reinstall until you untinstall. This would not be a
problem except that the Linksys software is interfering with another adapter
also that I tried to install to get away from Linksys hell.
I even deleted all WUSB* from the Windows directories and all WUSB* registry
entries that I could. The uninstall and reinstall both still fail.
Frustrated as hell (isn't that how we all are when we contact technical
support?) I went online to get some help from Linksys, and this is what I
got.
--------------------------------------------------------------------------------------
Sunmay Jagtap (40437): Hi, my name is Sunmay Jagtap (40437). How may I help
you?
Jim: I have a WUSB54G v1 that I installed - something went wrong with the
install and I tried to uninstall - it then said a file was missing and
aborted the uninstall - when I try and reinstall it says I have to uninstall
first - what the hell?
Sunmay Jagtap (40437): I can understand your concern's. May I please know
the model number and version number with the serial number ( S/N no ) of all
the linksys product you are using .
Jim: I don't have it - I left work already - its at work - do you mean to
tell me that you don;t have a simple uninstall for your products?
Sunmay Jagtap (40437): Well, if you uninstall it from the all program or
add or remove program , it should get uninstalled .
Jim: ARE YOU READING THI+
Jim: THIS
Jim: PAY ATTENTION
Jim: If I try and unsinstall it says there is a missing file
Jim: If I try and re-install to replace whatever file is missing it says I
have to uninstall first
Sunmay Jagtap (40437): That's the only option to have it uninstalled . If
you are not able to do that , you can get back to us from the work place ,
so that we can try to troubleshoot that adapter .
Jim: But I CANT FKING UNINSTALL because the file is missing
Jim: I WILL NEVER EVER BUY ANOTHE LINKSYS PRODUCT
Sunmay Jagtap (40437): Do you know the file name you were missing ?
Jim: NO - your beautiful software sdoesn;t tell me what file is missing
Sunmay Jagtap (40437): It seem's you are very frustrated , I do understand.
Please let me know if you are not having that adapter with you as of now,
how I could help.
Sunmay Jagtap (40437): I am there to resolve your issue , however there
might be many reasons , behind it as it is not getting uninstalled .
Jim: You must have a simple uninstall app that cleans a system of all
Linksys WUSB files....Norton has stuff like that for their products. I
really dont get why you would put out an uninstall that will not uninstall
if a file is missing - WHY DOES THAT MATER? Youre uninstalling it
Sunmay Jagtap (40437): It will be very difficulty for me to assume the error
and resolve it or give you a proper resolution on it .
Jim: Why?
Sunmay Jagtap (40437): If the operating system is not giving you any
resources to uninstall it like a .sys file is corrupted or missing , you
can face this issue .
Jim: Its not the OS!!!! YOUR SOFTWARE UNINSTALL APPLICATION FAILS saying a
file is missing and it does not tell me what file is missing\
Sunmay Jagtap (40437): If you fill that the Uninstall wizard on the adapter
CD is not working , you can try it in some other computer . I am sure you
should get to a proper conclusion .
Jim: Then, as if that wasn't stupid enough, your software will not
re-install without uninstalling - which your software won;t do because some
phantom file is missing that it will not tell me what file that is....
Jim: They'll love reading this in the newsgroups.....
Sunmay Jagtap (40437): It also happen's that the software even after
uninstalling , remain's in your registry , so you might need to clean up
from that registry .
Jim: So your software doesn't clean up its own mess?
Jim: If your software puts in a registry entry, when it is removed (WHICH I
CANNOT DO) it should remove ALL registry entries
Sunmay Jagtap (40437): Well, registry belong's to your operating system not
any device .
Jim: YOUR SOFTWARE WROTE TO IT IT CAN DAMN WELL CLEAN UP AFTER ITSELF
Jim: Unless your coders arent that bright
Sunmay Jagtap (40437): Is the adapter more than 3 years old or less than
that ?
Jim: Less
Sunmay Jagtap (40437): You can try to download the latest driver's for your
adapter and in that you will get the setup wizard as well, you can try to
use the new one .
Jim: You have to be the worst rep ever!!!! I have told you time and time
again that the software install fails because it says it is missing a file
and you can't overwrite it with another install because it makes you try to
uninstall first - WHICH I CANT ****ING DO!
Sunmay Jagtap (40437): I appreciate you high technical skill you are
possessing , and getting to a conclusion that it is the software issue.
Being I a technical representative , I am afraid I will not be able to
assume thing's and give you a solution as they will be improper and wrong
on my part .
Jim: Really? Well, I am not as technically proficient as you. I only
taight my first programming class 25 years ago. I only own a small computer
company and I only write programs for attorneys and banking institutions.
Sp forgive me if I fail to see how you can screw up an installation so
completely that it will neither install OR uninstall.
Jim: I'm off to post this in the newsgroups - maybe I can save other
unsuspecting people from Linksys hell.....
Sunmay Jagtap (40437): That's great! to know you are doing very well on your
part . However , you do not have any product detail's and the device with
you , so it will not be possible for me to have it troubleshooted . Please
let me know if you have any option's or what resolution should you like from
my end , that can help you to resolve this issue ?
Jim: It is a WUSB54G version 1. I fail to see why a serial number is needed
when you know the model and version of the product. I also fail to see how
programmers could be so stupid as to code an app that will not uninstall
because it is missing a file that will be deleted anyway during the
uninatall AND to also fail to allow the reinstallation of the application -
forcing an unistall which is not possible due to a missing file - which they
are also too dimwitted to give you any clue as to the name of the missing
file so that it could be replaced. You'd never make it a week at my company.
Sunmay Jagtap (40437): I will suggest you to try to install and install the
adapter in some other computer . If you face the same issue even with some
other computer , you can have the adapter replaced as per the warranty
status from our end , if your adapter is in warranty .
Jim: Why would I screw up a second PC with your software when you can't tell
me how to get it off the first one? You must be out of your mind.
Sunmay Jagtap (40437): On what basic should I assume that it is the software
and not the computer or the registry or the OS?
Jim: When your software will not uninstall because it is missing a file and
it does not say what that ffile is - that is a problem with your software.
Jim: When your software will not overwrite the old install and forces an
uninstall - that is a problem with your software coded by your coders.
Sunmay Jagtap (40437): Well, what un installation Wizard does it use while
uninstalling it ?
Jim: Yours.
Sunmay Jagtap (40437): Are you using windows xp on that adapter computer or
any other operating system ?
Jim: XP Home
Sunmay Jagtap (40437): Have you tried to uninstall the adapter from the
device manager ?
Jim: The device was unplugged. It did not show in the device manager.
Sunmay Jagtap (40437): So have you tried uninstalling the software when the
device is plugged in ?
Jim: No. Is that where it keeps this phantom missing file?
Jim: And why would it delete a file from teh device to unistall from my pc?
Sunmay Jagtap (40437): Well, that might be the case . If the device is not
there in the computer , how can the software get un installed if that
software is not
in use , as it will not respond properly .
Jim: Because the damned files are still on the hard drive. Without the
device pugged in, they should have no reason to be in use and could easily
be deleted - IF your coders knew what the hell they were doing.
Sunmay Jagtap (40437): When you install the linksys software , does it ask
you in between the installation to plug the adapter In ?
Jim: I didn't install the adapter.
Jim: The device does not have to be plugged in to uninstall - at least not
with uninstall software that works.
Sunmay Jagtap (40437): So if the adapter is not installed properly using the
software , I am sure, there might be some issue uninstalling it . Linksys
software needs to be plugged the adapter in the computer in between the
installation and un installation .
Jim: That does not explain why I cannot uninstall the damned software, tell
me what file is missing that prevents me from uninstalling nor does it tell
me why I can't reinstall the software without uninstalling it first which _
and I may have mentioned this before -- I CANT ****ING DO!!!!
Sunmay Jagtap (40437): Please click on the link below :
URL Received: http://kb.linksys.com/3847
Sunmay Jagtap (40437): Also in windows xp you do not need the linksys
software as linksys has a built in wireless utility called as easy link
advisor .
Jim: How the hell does a link teeling me how to install the device help this
situation?.
Jim: Have fun explaining this little conversation.....if I wanted to waste
my time, I wouldn't waste it with Linksys.
Sunmay Jagtap (40437): If the software can be loaded as you assume without
plugging the adapter , then it should get uninstalled as well , correct?
Jim: What?
Jim: I never said it could be loaded without the adapter!
Jim: Damned off-shore help desks.....
--------------------------------------------------------------------------------------
Have a great day! And smile......after all, we don't *have* to use Linksys,
do we?
Jim