J
Jim
I’ve been using your model BEFCMU10 Cable modem (SN kbg30g304550) for the
past several years.
Began having problems with dropped internet connection, maybe once a month,
progressing to weekly failures, and now I’m getting disconnected several
times a day.
This older model modem has 6 led indicators – power, DS, US, on-line,
Ethernet, and USB. Under normal operation, DS, US, on-line are on steady and
Ethernet is flashing.
When my connection fails, DS is on, US may or may not be on, and both
on-line and Ethernet are off.
I go through the usual processes of re-powering modem/router, reboot,
refresh the network connection, etc. Eventually I get back my connection but
never know if the problem was Comcast (internet provider) or was it with my
computer, modem, etc.
When this problem occurs, I do a check with ipconfig/all and find that I
lost my DNS server addresses. When not working DNS indicated 192.168.2.1 –
when working its 68.87.75.198 and 68.87.64.150.
Greatly appreciate any troubleshooting suggesting.
Thank you
past several years.
Began having problems with dropped internet connection, maybe once a month,
progressing to weekly failures, and now I’m getting disconnected several
times a day.
This older model modem has 6 led indicators – power, DS, US, on-line,
Ethernet, and USB. Under normal operation, DS, US, on-line are on steady and
Ethernet is flashing.
When my connection fails, DS is on, US may or may not be on, and both
on-line and Ethernet are off.
I go through the usual processes of re-powering modem/router, reboot,
refresh the network connection, etc. Eventually I get back my connection but
never know if the problem was Comcast (internet provider) or was it with my
computer, modem, etc.
When this problem occurs, I do a check with ipconfig/all and find that I
lost my DNS server addresses. When not working DNS indicated 192.168.2.1 –
when working its 68.87.75.198 and 68.87.64.150.
Greatly appreciate any troubleshooting suggesting.
Thank you