Links attached to outlookexpress will not open

  • Thread starter Thread starter ed pratt
  • Start date Start date
E

ed pratt

Hi
When I recieve a link attached to a outlook express e mail and click on it
to open my computer freezes up and a hand symbol appears on the screen and
nothing will work I have to shut the computer down with the start key ( the
only key that works) and after the shutdown and restart all the other
programs work fine as long as I stay away from links.
Can anyone help me thanks for your assistance.

Ed.
 
ed pratt said:
Hi
When I recieve a link attached to a outlook express e mail and click on it
to open my computer freezes up and a hand symbol appears on the screen and
nothing will work I have to shut the computer down with the start key ( the
only key that works) and after the shutdown and restart all the other
programs work fine as long as I stay away from links.
Can anyone help me thanks for your assistance.

Ed.
Click to expand...


1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them.
http://www.lavasoftusa.com
http://www.safer-networking.org

Open a run command and type in:
regsvr32 urlmon.dll click [OK]
netsh winsock reset Click [OK]
Reboot your Computer and try the links.
Note the space between regsvr32_urlmon.dll and netsh_winsock_reset ( _ =
Space)

Do you have any third-party toolbar installed?.
HTH.
nass
=======
www.nasstec.co.uk
 
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