Try the following:
Step 1:
Although you know how to clear the Custom Forms cache in Outlook 2003, I
would like
to include these procedures here for your reference, just in case that they
are
different.
(a) On the Tools menu, click Options.
(b) On the Other tab, click Advanced Options.
(c) In the Advanced Options window, click Custom Forms.
(d) In the Custom Forms window, click Manage Forms.
(e) In the Forms Manager window, click Clear Cache.
(f) Click Close.
Step 2:
Rename three .dat files in Outlook 2003. If you have done so, it is for your
reference only.
(a) Quit all programs.
(b) Click Start, and then click Search.
(c) Click All files and folders.
(d) In the All or part of the file name box, type
extend.dat,outcmd.dat,frmcache.dat.
(e) In the Look in box, click Local Hard Drives.
(f) Click More advanced options.
(h) Click to select the Search hidden files and folders check box.
(i) Click Search to search for the files.
Note: By default, these files are located in the following folders, where
drive is
the drive where Microsoft Windows is installed:
Outcmd.dat
drive:\Documents and Settings\user\Application Data\Microsoft\Outlook
Extend.dat
drive:\Documents and Settings\user\Local Settings\Application
Data\Microsoft\Outlook
Frmcache.dat
drive:\Documents and Settings\user\Local Settings\Application
Data\Microsoft\FORMS
(j) For each file that appears in the Search Results dialog box, right-click
the
file, click Rename, type a new name for the file. Please rename them as
follows:
Outcmd.dat -> Outcmd.old
Extend.dat -> Extend.old
Frmcache.dat -> Frmcache.old
(k) Close the Search Results dialog box.
(l) Restart Outlook 2003.
Note: When you restart Outlook 2003, it will create a new Frmcache.dat file
with
information about the cached forms.
Step 3:
Reinstall the custom form by running the Business Database in Maintenance
mode. To
do so, follow these steps:
(a) On the File menu, point to Business Database.
(b) Click Maintenance.
(c) In the Database Maintenance window, click Start.
Note: If your Business Contact Manager folders do not appear in the
Navigation
Pane, you need to associate Business Contact Manager with your profile. Here
is how
it can be done:
To Associate Business Contact Manager with Profile
(a) On the File menu, click Data File Management.
(b) In the Outlook Data Files dialog box, click Add.
(c) In the Types of storage list, click Business Contact Manager Database,
and then
click OK.
(d) In the Associate Database Wizard, do one of the following:
If you have just installed Business Contact Manager for the first time,
select
Create new database, click Next, and follow the instructions.
If you are restoring a previous database association, select Use an existing
database, select the Business Contact Manager database that you want to
restore,
and then click Next. Restart Outlook.
To Enable Business Contact Manager
(a) Go to Help->About Microsoft Office Outlook
(b) Select the Disabled Items button on the bottom right hand corner
(c) If Business Contact Manager is listed, click Enable
(d) Restart Outlook and the Business Tools should now be listed
Step 4:
Create a new user profile and then change the new profile to use the
existing
personal folders (.pst) file. To do so, follow these steps:
(a) Click Start, and then click Control Panel. If you are not in Classic
view,
click Switch to Classic View, and then double-click Mail.
(b) Click Show Profiles.
(c) Click Prompt for a profile to be used, and then click Add.
(d) In the Profile Name box, type a descriptive name for the new profile,
and then
click OK.
(e) Click Add a new e-mail account, and then click Next.
(f) Click the appropriate server type for your new e-mail account, and then
click
Next.
(g) Follow the instructions that appear on the screen, and then click
Finish. Click
OK.
Note You can change the new profile to use the old .pst file, or import the
contents of the old .pst file to the new .pst file. Save the old .pst file
before
you change the new profile to use this .pst file.
To import the old .pst file into your new profile:
(a) Launch Outlook 2003.
(b) Click File -> Import and Export. Select Import from another program of
file,
and then click Next.
(c) Select Personal Folder File (.pst), and then click Next.
(d) Click Browse, select appropriate .pst file to import, and then click
Next.
Note: Usually, the .pst file is stored at
C:\Documents and Settings\<user name>\Local Settings\Application
Data\Microsoft\Outlook
