Lexmark X125 driver crash problem

  • Thread starter Thread starter Edward Bertsch
  • Start date Start date
E

Edward Bertsch

I am using the X125 model Lexmark printer with windows 2000, and find that
the driver crashes - often more than once a day. When the driver crashes, I
can no longer print, until I reboot the computer. I know the driver has
crashed when the Lexmark "red diamond" turns in to a red letter "X" icon
instead (down in the system tray).

Lexmark "support" claims this is not a known problem (and have not
acknowledged that it is a problem, either) - even though others are having
the same issue:

see the web page
http://www.indix.org/lexmark_x125.html

where this problem is talked about.

Has anyone found a solution? Mine will be to return the printer to Sam's
club, and find something new, I think.
 
I assume that this is a usb connection and what is happening is that
communication is lost after several hours and/or days.

If so, this is a well known problem. In fact, I and others have
complained to Lexmark (in my case a DELL Dimension 4500 with the Lexmark
x125). Each blames the other.

In my opinion, the problem is with Lexmark. I know of no solution to
date. FWIW, below is a post I put on the DELL Forum site arouns a year
ago (note that I now do not feel that the Dell usb ports are the problem).

Harvey

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I see this problem is still of concern. I had posted the same thing on a
Lexmark x125/Dell 4550 combination I bought for my son. I also see that
some threads on this subject are being deleted.

FWIW, after posting on the Dell Forum, the Dell USENET group and having
an email correspondance with Dell technical support, I have compiled the
following:

1. There appears to be a correlation with the rear USB ports and the
random loss of communication.

2. At least 1 person has indicated that they thought the problem related
to the scanner function which continuously polls the rear USB port
state. They feel the Dell rear ports are not reporting the correct state
(they "go to sleep").

3. Lexmark says not to use a hub - does this also mean the internal hub
on the machines?

4. Some people feel this is strictly a Lexmark driver issue since other
owners with other branded muti-function units do not appear to have the
problem. I have seen several posts to this effect.

5. There now appears to be a "fix" for the problem (download
driver/patch) for the x85 machines

6. Most puzzling of all, Dell tech support (via email correspondance)
indicates that they do have a problem with the rear USB ports on the
Dimension 4500/4550/8200/8250 machines. They call it an "underpowered
issue". Furthermore, they say that the Optiplex series does not appear
to have the problem (different motherboard/chip sets???). Is Dell tech
support correct or not???

So, If anyone can add to this confusion please do so! Maybe it will
eventually be resolved.

One question - does the x125 all-in-one have a new driver/patch "fix"
which works?

Thanks,
Harvey

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