Letter to Panda Software

  • Thread starter Thread starter Dave
  • Start date Start date
D

Dave

Panda - I am an IT professional and a registered user of Panda Platinum 2005
Internet Security. I'm very tempted to uninstall it and ask for a full
refund of the money I have paid you. Your software keeps popping up ads for
upgrading to what I assume is some other product offered by your corporation

I ASSUME it's an ad for a Panda product, as I can't even read most of it.
It pops up in a window that is partially off the screen, and the text is
garbled. It also BLOCKS the active window, so that it interferes with other
programs! I can't get rid of it, because I can't read it (and therefore
there is nothing to click on to get rid of it) I've reviewed all settings I
can find in your software, and there is no way to turn it off these annoying
pop-up ads, that I can find.

I wouldn't mind the spam forced onto my screen by your software so much if
it wasn't INTERFERING WITH ALL OTHER PROGRAMS RUNNING ON MY COMPUTER!!!

My computer is loaded with dozens of gigabytes worth of software, and ALL of
that software works perfectly, EXCEPT for your product.

If you don't have a solution to this problem, I will need a full refund of
the money I have paid you, as your product is definitely DEFECTIVE.

http://www.pandasoftware.com/
 
Dave said:
Panda - I am an IT professional and a registered user of Panda Platinum 2005
Internet Security. I'm very tempted to uninstall it and ask for a full
refund of the money I have paid you. Your software keeps popping up ads for
upgrading to what I assume is some other product offered by your corporation

I ASSUME it's an ad for a Panda product, as I can't even read most of it.
It pops up in a window that is partially off the screen, and the text is
garbled. It also BLOCKS the active window, so that it interferes with other
programs! I can't get rid of it, because I can't read it (and therefore
there is nothing to click on to get rid of it) I've reviewed all settings I
can find in your software, and there is no way to turn it off these annoying
pop-up ads, that I can find.

I wouldn't mind the spam forced onto my screen by your software so much if
it wasn't INTERFERING WITH ALL OTHER PROGRAMS RUNNING ON MY COMPUTER!!!

My computer is loaded with dozens of gigabytes worth of software, and ALL of
that software works perfectly, EXCEPT for your product.

If you don't have a solution to this problem, I will need a full refund of
the money I have paid you, as your product is definitely DEFECTIVE.

http://www.pandasoftware.com/
Click to expand...

They offer a free virus scan. Unfortunately it requires IE and ActiveX.
That seems sort of like "I'm sorry, we can't check you for an infection
unless you actually choose to infect yourself."

Report back about your success.

Have you tried f-prot?

--
Cheers, Bev
xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoo
"There are only two reasons to sit in the back row of an airplane:
Either you have diarrhoea, or you're anxious to meet people who do."
-- Rich Jeni
 
"Dave" said:
Panda - I am an IT professional and a registered user of Panda Platinum 2005
Internet Security. I'm very tempted to uninstall it and ask for a full
refund of the money I have paid you. Your software keeps popping up ads for
upgrading to what I assume is some other product offered by your corporation

I ASSUME it's an ad for a Panda product, as I can't even read most of it.
It pops up in a window that is partially off the screen, and the text is
garbled. It also BLOCKS the active window, so that it interferes with other
programs! I can't get rid of it, because I can't read it (and therefore
there is nothing to click on to get rid of it) I've reviewed all settings I
can find in your software, and there is no way to turn it off these annoying
pop-up ads, that I can find.

I wouldn't mind the spam forced onto my screen by your software so much if
it wasn't INTERFERING WITH ALL OTHER PROGRAMS RUNNING ON MY COMPUTER!!!

My computer is loaded with dozens of gigabytes worth of software, and ALL of
that software works perfectly, EXCEPT for your product.

If you don't have a solution to this problem, I will need a full refund of
the money I have paid you, as your product is definitely DEFECTIVE.

http://www.pandasoftware.com/
Click to expand...

Ask them how to fix it here:
http://www.pandasoftware.com/com/support/knowledge_base/contact.aspx

Paul
 
Panda - I am an IT professional and a registered user of Panda Platinum 2005
Internet Security. I'm very tempted to uninstall it and ask for a full
refund of the money I have paid you. Your software keeps popping up ads for
upgrading to what I assume is some other product offered by your corporation

I ASSUME it's an ad for a Panda product, as I can't even read most of it.
It pops up in a window that is partially off the screen, and the text is
garbled. It also BLOCKS the active window, so that it interferes with other
programs! I can't get rid of it, because I can't read it (and therefore
there is nothing to click on to get rid of it) I've reviewed all settings I
can find in your software, and there is no way to turn it off these annoying
pop-up ads, that I can find.

I wouldn't mind the spam forced onto my screen by your software so much if
it wasn't INTERFERING WITH ALL OTHER PROGRAMS RUNNING ON MY COMPUTER!!!

My computer is loaded with dozens of gigabytes worth of software, and ALL of
that software works perfectly, EXCEPT for your product.

If you don't have a solution to this problem, I will need a full refund of
the money I have paid you, as your product is definitely DEFECTIVE.

http://www.pandasoftware.com/
Click to expand...


Hmm. I wonder if this is actually Panda doing this. My niece's
PC had a virus that none of the free AV programs could deal with. She
had me install Panda Platinum 2005 using her friends CD. I couldn't
register it to get automatic updates, but it did allow me to do a
manual update, and it rid her PC of the virus.
We left Panda installed to help protect her PC, but I usally
do manual scans of her system when I go to my brother's house, and
never see pop-ups from Panda. Do you have the pop-up blocker on?
 
John Doe said:
I don't see how the problem relates to homebuilt computers.
Click to expand...

There's no relation at all, if you intend to use your homebuilt computer for
Internet use without a software firewall OR an antivirus program
unning. -Dave
 
http://www.pandasoftware.com/
They offer a free virus scan. Unfortunately it requires IE and ActiveX.
That seems sort of like "I'm sorry, we can't check you for an infection
unless you actually choose to infect yourself."

Report back about your success.

Have you tried f-prot?

--
Cheers, Bev
xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoo
"There are only two reasons to sit in the back row of an airplane:
Either you have diarrhoea, or you're anxious to meet people who do."
-- Rich Jeni
Click to expand...

Not only that, but I ran the free scan on a friend's computer that WAS
infected with a virus. The free scan found the virus and refused to do
anything with it, other than report that the virus was there. (how helpful)

I haven't tried f-prot. CA is supposed to have a pretty good security
suite. I might try that next. I use outlook express as I have not been
able to find an alternative that *I* like. But my web browser is
refox. -Dave
 
They offer a free virus scan. Unfortunately it requires IE and ActiveX.
That seems sort of like "I'm sorry, we can't check you for an infection
unless you actually choose to infect yourself."

Report back about your success.

Have you tried f-prot?
Click to expand...


I personally prefer the free version of AVG myself.
 
Hmm. I wonder if this is actually Panda doing this. My niece's
PC had a virus that none of the free AV programs could deal with. She
had me install Panda Platinum 2005 using her friends CD. I couldn't
register it to get automatic updates, but it did allow me to do a
manual update, and it rid her PC of the virus.
We left Panda installed to help protect her PC, but I usally
do manual scans of her system when I go to my brother's house, and
never see pop-ups from Panda. Do you have the pop-up blocker on?
Click to expand...

Yup, it's panda. When the ads pop up, I can read enough of them to
determine that it is SOME kind of panda program that's being pushed. The
annoying thing is, the ads pop up at any time, whether I'm using the
Internet or not. When I AM using the Internet, I use firefox web browser
with popup windows blocked. I also have adblock installed and configured
with firefox, so I don't see a lot of the ads in web sites, either.

But imagine you are editing somebody's resume for them using WordPerfect,
and a window pops up with an ad for Panda Software. The Window forces
itself to the foreground, blocking WordPerfect. You can't get rid of the
window, as there is nothing to click on. You can't save your work until you
get rid of the popup ad that you can't get rid of. Pretty fricking
annoying, to put it bluntly. -Dave
 
(e-mail address removed) rolled this off the keyboard on Wednesday
3/29/2006

I personally prefer the free version of AVG myself.
Click to expand...

Been using it forever. Great AV software and it's free. ;-)

--
_____________________________________________________________

That's all,


"Just because you're not paranoid doesn't mean they're not out to get
you"

< Colin Sautar >
 
Mike T. said:
I sent them that e-mail using a link in the software itself. No
sponse. -Dave
Click to expand...

Panda's a Scientology-run company. While they might have had some footage
in the past with a select number of PCs I wouldn't touch 'em with a ten-foot
Xenu prod.

I use Trend's A/V, as part of the Fix-It Utilities suite. No infections in
years. Detects and cleans a good amount of spyware too - though I still
recommend the full arsenal of Ad-Aware, Spybot S&D, SpywareBlaster, and the
inevitable MS Anti-Spyware.


--
Stephen Goodman

* Cartoons about DVDs and Stuff
* http://www.earthlight.net/HiddenTrack
* The Loop Of The Week since 1996!
* http://www.earthlight.net/Studios
 
ALT F4 to kill it

Mike T. said:
Yup, it's panda. When the ads pop up, I can read enough of them to
determine that it is SOME kind of panda program that's being pushed. The
annoying thing is, the ads pop up at any time, whether I'm using the
Internet or not. When I AM using the Internet, I use firefox web browser
with popup windows blocked. I also have adblock installed and configured
with firefox, so I don't see a lot of the ads in web sites, either.

But imagine you are editing somebody's resume for them using WordPerfect,
and a window pops up with an ad for Panda Software. The Window forces
itself to the foreground, blocking WordPerfect. You can't get rid of the
window, as there is nothing to click on. You can't save your work until you
get rid of the popup ad that you can't get rid of. Pretty fricking
annoying, to put it bluntly. -Dave
Click to expand...
 
Or even better, don't use Windows.
Click to expand...

If I was the ONLY computer user in the family, it would be running linux. I
dual-booted for a while. But even if you dual-boot, you still need a
firewall and antivirus program to protect windows. -Dave
 
Dave said:
Panda - I am an IT professional and a registered user of Panda Platinum 2005
Internet Security. I'm very tempted to uninstall it and ask for a full
refund of the money I have paid you. Your software keeps popping up ads...
Click to expand...

How do you know it's their software popping up ads?
for upgrading to what I assume is some other product offered by your corporation
Click to expand...

So you have no idea if it's one of their products.
I ASSUME it's an ad for a Panda product, as I can't even read most of it.
Click to expand...

You have no idea if it's one of their products.

Since you're an IT guy, why don't you figure out if it really IS their
stuff, or some other spyware you've been infected with. It'd make your
case a lot stronger.
 
How do you know it's their software popping up ads?


So you have no idea if it's one of their products.


You have no idea if it's one of their products.

Since you're an IT guy, why don't you figure out if it really IS their
stuff, or some other spyware you've been infected with. It'd make your
case a lot stronger.
Click to expand...

The few words I can read are (beside the panda bear logo) "Panda", "upgrade"
and "today only"

What they want me to upgrade TO, I have no clue, as the rest is too garbled
to read. But even if I couldn't read anything, the Panda logo kind of gives
it away. -Dave
 
Not only that, but I ran the free scan on a friend's computer that WAS
infected with a virus. The free scan found the virus and refused to do
anything with it, other than report that the virus was there. (how helpful)

I haven't tried f-prot. CA is supposed to have a pretty good security
suite. I might try that next. I use outlook express as I have not been
able to find an alternative that *I* like. But my web browser is
refox. -Dave
Click to expand...


I found that the only online scanner that will try to
disinfect, or delete is Trend Micro's House Call. Unfortunatlly, it
seems unable to detect alot viruses, and malware that other scanners
find.
 
Or even better, don't use Windows.
Click to expand...

When all software developers start supporting other OSes, then
I'll switch, but when that happens, all OSes will be riddled with the
same problems.
 
When all software developers start supporting other OSes, then
I'll switch, but when that happens, all OSes will be riddled with the
same problems.
Click to expand...

Read up on open source sometime. The WHOLE WORLD is a much better
development team than anything that Microsoft could afford to buy,
VER. -Dave
 
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