nivrip
Yorkshire Cruncher
- Joined
- Mar 21, 2007
- Messages
- 11,165
- Reaction score
- 2,174
Wanting something a bit more compact I opted for an All-in-One PC with no tower and built in speakers. I looked through Which magazine and the Lenovo C50 with 23 inch monitor had a really good write up so I went for it.
It had a super picture and seemed ideal but after 11 months and 1 week a thin, yellow, vertical line appeared just off centre so I contacted Lenovo and they accepted full responsibility, being within the 12 month guarantee period. They even sent me a prepaid label to stick on the box that I used to send it. Picked up by UPS and off it went to Germany with emails about getting it returned within 8-10 days.
After 2 weeks I checked on “Track Your Repair” on their website and I found that the part that needed replacement WAS NOT AVAILABLE. That, from a multinational company like Lenovo!! I then checked on their Ts &Cs and was astounded to see that "replacement parts may not be new" and they are only covered by warranty until the warranty on the PC itself expires! The warranty on my PC was about to expire, whilst Lenovo had my machine, so if the replacement failed the day after I got it back then it would be out of warranty. I then went onto the Lenovo forums and found that at least half of all the posts were about appalling customer service, particularly the time taken for repairs and lack of communication. Another week later I added to the list of complaints on the forums.
Four weeks passed and on the tracking there was a note saying “machine repaired, awaiting shipping.” Two weeks more and nothing, so I attacked the forums with several stinging posts, both my own and adding to other people's posts too, and eventually got a reply from an Andy Lenovo in the US. He claimed that my PC had been sent out but UPS didn’t have my full address so it was sent back to the Repair Centre. He would arrange for it to be sent on to me. Very strange as UPS had my address when they first picked it up.
Another 2 weeks and nothing so I got onto a chat line at Lenovo and at last a very helpful guy took charge and got the thing delivered to me about 10 days later. When it arrived it was very badly and loosely packed and guess what? The stand was broken !!! Lenovo suggested I send it back to the Repair Centre for repair !!! No way was I sending it back after all this carry on. I asked them to send me a new stand so that I can fix it myself and this has just arrived.
Eight and a half weeks in total and it seemed that things only happened when I made a move and pushed them into doing something. Many of the complainants used their computers for work or study and were without them for similar or even longer periods. You can imagine their comments on the forums.
In conclusion, after this extensive rant, I will never, ever touch Lenovo again even with the very longest of bargepoles. The whole thing was an absolute disgrace.
It had a super picture and seemed ideal but after 11 months and 1 week a thin, yellow, vertical line appeared just off centre so I contacted Lenovo and they accepted full responsibility, being within the 12 month guarantee period. They even sent me a prepaid label to stick on the box that I used to send it. Picked up by UPS and off it went to Germany with emails about getting it returned within 8-10 days.
After 2 weeks I checked on “Track Your Repair” on their website and I found that the part that needed replacement WAS NOT AVAILABLE. That, from a multinational company like Lenovo!! I then checked on their Ts &Cs and was astounded to see that "replacement parts may not be new" and they are only covered by warranty until the warranty on the PC itself expires! The warranty on my PC was about to expire, whilst Lenovo had my machine, so if the replacement failed the day after I got it back then it would be out of warranty. I then went onto the Lenovo forums and found that at least half of all the posts were about appalling customer service, particularly the time taken for repairs and lack of communication. Another week later I added to the list of complaints on the forums.
Four weeks passed and on the tracking there was a note saying “machine repaired, awaiting shipping.” Two weeks more and nothing, so I attacked the forums with several stinging posts, both my own and adding to other people's posts too, and eventually got a reply from an Andy Lenovo in the US. He claimed that my PC had been sent out but UPS didn’t have my full address so it was sent back to the Repair Centre. He would arrange for it to be sent on to me. Very strange as UPS had my address when they first picked it up.
Another 2 weeks and nothing so I got onto a chat line at Lenovo and at last a very helpful guy took charge and got the thing delivered to me about 10 days later. When it arrived it was very badly and loosely packed and guess what? The stand was broken !!! Lenovo suggested I send it back to the Repair Centre for repair !!! No way was I sending it back after all this carry on. I asked them to send me a new stand so that I can fix it myself and this has just arrived.
Eight and a half weeks in total and it seemed that things only happened when I made a move and pushed them into doing something. Many of the complainants used their computers for work or study and were without them for similar or even longer periods. You can imagine their comments on the forums.
In conclusion, after this extensive rant, I will never, ever touch Lenovo again even with the very longest of bargepoles. The whole thing was an absolute disgrace.
.
. That voucher is a bit of a kick in the teeth!