large avi problem

  • Thread starter Thread starter ChrisSmith
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ChrisSmith

Using windows XP I'm having problems downloading larger avi video files from
my camera (canon A710). Smaller files are no problem but I cannot download
files of over about 200MB. I get a message that the I/O is disconnected, or
an empty file (0kb) is downloaded. I use USB, have tried both with camera
software and without (drag and drop), also no luck with a card reader.
 
Not a lot of help to you because all my daily PCs use Vistaq, but I have
several Canon cameras, and use SDHC cards, I've got card readers (all cards
are 8gb) and transferring files by reader is not a problem at all, I often
have movie files of up to 2gb to edit - and that's on a notebook! The card
reader is built into the notebook, the USB reader on the desktop is a (very
recent for the HC support) Sandisk 12 in 1 unit. Both are using NTFS
formatted hard drives.
 
ChrisSmith said:
I downloaded service pack 3 via Andrews link, no improvement. Any
more ideas?
Click to expand...
=========================================
I don't know if I can help you but I do have a few
questions...

Just wondering...what is the capacity of your memory
card and is your hard drive formatted NTFS?

Also...if you right click your My Computer icon and
from the menu...choose...Properties / General tab...
is Service Pack 3 listed under the System heading?
 
Memory card is SD 1GB. I can upload all fotos and videos from my camera
except avis over about 200 MB.
NTFS?? I suppose so, I have XP version 2002. How do I check?
Yes service pack 3 is listed under System.
 
ChrisSmith said:
NTFS?? I suppose so, I have XP version 2002. How do I check?
Click to expand...
====================================
Open My Computer / right click Local Disk (C:) /
from the menu...choose Properties / General tab...
you should see....

Type Local Disk
File System NTFS
 
yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?
 
ChrisSmith said:
yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?
Click to expand...
=====================================
I have a couple of thoughts but no solutions.

Two thoughts...could you try a different memory
card? Could you try a different USB port?

One more thought...if you have several USB
accessories attached...disconnect all but the
card reader and try to download the file.
 
Doesn't help...
It's not the camera either cos no problem on frends pc... I shall have to
put avi on CDrom on another pc and see if i can then drag from disk onto
mine... And then buy a new pc!
 
ChrisSmith said:
yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?
Click to expand...
=====================================
Maybe the following article will offer some ideas:

(814390) File Transfer from Digital Camera Fails
http://support.microsoft.com/?kbid=814390

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
I already have SP 3.
The article also says:
You can connect the camera by using USB Mass Storage Class (MSC) instead of
PTP
How would I do this?

(in the meantime I got the file onto my pc via CD rom... so problem kinda
solved!
 
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