laptop shuts down

  • Thread starter Thread starter Donna
  • Start date Start date
D

Donna

hp laptop problems getting worse - if normal start - shuts down and restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory. ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me againl
 
Donna said:
hp laptop problems getting worse - if normal start - shuts down and restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory. ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me againl
Click to expand...

Hi,
While you are at or in safe Mode try to Restore the system to an earlier
Date before the error message appeared, to do that follow these steps:
Click Start >> All programs >> Accessories >> System Tools >> System
Restore, pick up a restore point say a week Old and reboot your machine, does
it help?. If it did please skip the Event Viewer report and perform the
cleaning steps and let us know your findings?.

If you still get error message then while in Safe mode try to get the error
log from the event Viewer by doing these steps:
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

NOTE: Please post your findings to your other post under:
hp laptop starts up then shuts down before eror screen can be read
HTH.
nass
 
If you cannot get into safe mode, or any reset mode - do be aware if you
reset your pc to factory defaults you will probably lose all data, at this
point you should be seeking a *competent* repair shop, who will remove your
drive and copy all data to backup media
 
Error message came up WindowName:EasyShare.exe - Unable to Locate Component
This application has failed to start because VistaDB.exx was not found.
Re-installing the application may fix this problem.
The I got Microsoft Windows the System has recovered from a serious error.
Tried to send error report, but shuts down.
Next block Easyshare
One or more system DLL's could not be loaded: ESApp.dll
Did get as far as clearing internet history and temp files.
--
Any help that you offer would be greatly appreciated.


nass said:
Donna said:
hp laptop problems getting worse - if normal start - shuts down and restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory. ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me againl
Click to expand...

Hi,
While you are at or in safe Mode try to Restore the system to an earlier
Date before the error message appeared, to do that follow these steps:
Click Start >> All programs >> Accessories >> System Tools >> System
Restore, pick up a restore point say a week Old and reboot your machine, does
it help?. If it did please skip the Event Viewer report and perform the
cleaning steps and let us know your findings?.

If you still get error message then while in Safe mode try to get the error
log from the event Viewer by doing these steps:
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

NOTE: Please post your findings to your other post under:
hp laptop starts up then shuts down before eror screen can be read
HTH.
nass
Click to expand...
 
had restored sucessfully to 3/25
--
Any help that you offer would be greatly appreciated.


nass said:
Donna said:
hp laptop problems getting worse - if normal start - shuts down and restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory. ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me againl
Click to expand...

Hi,
While you are at or in safe Mode try to Restore the system to an earlier
Date before the error message appeared, to do that follow these steps:
Click Start >> All programs >> Accessories >> System Tools >> System
Restore, pick up a restore point say a week Old and reboot your machine, does
it help?. If it did please skip the Event Viewer report and perform the
cleaning steps and let us know your findings?.

If you still get error message then while in Safe mode try to get the error
log from the event Viewer by doing these steps:
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

NOTE: Please post your findings to your other post under:
hp laptop starts up then shuts down before eror screen can be read
HTH.
nass
Click to expand...
 
now frozen
--
Any help that you offer would be greatly appreciated.


nass said:
Donna said:
hp laptop problems getting worse - if normal start - shuts down and restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory. ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me againl
Click to expand...

Hi,
While you are at or in safe Mode try to Restore the system to an earlier
Date before the error message appeared, to do that follow these steps:
Click Start >> All programs >> Accessories >> System Tools >> System
Restore, pick up a restore point say a week Old and reboot your machine, does
it help?. If it did please skip the Event Viewer report and perform the
cleaning steps and let us know your findings?.

If you still get error message then while in Safe mode try to get the error
log from the event Viewer by doing these steps:
Have a look in the Event Viewer and send us the error messages you will see
there in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

NOTE: Please post your findings to your other post under:
hp laptop starts up then shuts down before eror screen can be read
HTH.
nass
Click to expand...
 
Donna said:
Error message came up WindowName:EasyShare.exe - Unable to Locate Component
This application has failed to start because VistaDB.exx was not found.
Re-installing the application may fix this problem.
The I got Microsoft Windows the System has recovered from a serious error.
Tried to send error report, but shuts down.
Next block Easyshare
One or more system DLL's could not be loaded: ESApp.dll
Did get as far as clearing internet history and temp files.
Click to expand...


Okay, please make absolute sure to let us know your Windows version. Is it
XP Home. XP professional or Vista (Home basic, Pre, Bus..etc) in your next
post.
Did you install the All-in-One Printer which has a Kodak software bundled
with it?.
If you did this on a Vista and the software been Produced/Programmed to work
with Xp or older versions of Windows then you know by now it is a
compatibility issue.

Read the info provided here:
Clear Utility for KODAK EASYSHARE Software
http://wwwuk.kodak.com/global/en/se.../xp_vista_98_ClearUtility.jhtml?pq-path=12361

All-in-One Printer Software Downloads
http://wwwuk.kodak.com/global/en/se...atingSystem=windows_vista&downloadLanguage=en

http://www.dcresource.com/forums/showthread.php?t=18858
HTH.
nass
 
Donna said:
hp laptop problems getting worse - if normal start - shuts down and
restarts
itself - can't read error screen - just flashes before shutdown. Can get
into Safe mode only - tried to run debugging - shut down again - can't get
into F2 to reset factory defaults. HP Pavilion ze5345US, but when I last
looked at system infor was showing ze5300 - had used operating disk to
bookt
from CD rom to get it to start at all - did this change system? Tried last
known configuration that worked properly - shut down. Now on, but in safe
mode. PLEASE HELP - all of my pictures are stored on laptop. Did see
something in flash about BIOs - also beginning dump of physical memory.
ALL
MESSED UP ---- can't connect to internet on that computer. Have McAfee,
Quicktime, AOL, Office 2003 - if you need more info, please contact me
againl
Click to expand...


If your laptop is shutting down and restarting, it's probably crashing. If
it shuts down and does not restart, that's more of an indication of hardware
failure. You need to boot, even into Safe Mode, go to Control Panel,
System, the Advanced tab, startup and shutdown, and remove the checkmark
from "automatically restart" on system failure. this won't fix anything,
but will prevent the restart and allow you to see error messages.

EasyShare is a Kodak product. Remove it, restart, clear out temporary
files, defragment, restart, and reinstall.

If you're concerned about your data, and it's a valid concern, it's prudent
and easy to back it up. You do need an inexpensive piece of hardware to do
this, in the form of a USB2 drive case or connector. These can be had for
under $20. You need to get the correct version, IDE or SATA, for the drive
type. From the model number it looks like it's an IDE drive. Shut the
laptop down, remove the drive, connect it to the case or adapter. Plug
that into another XP system and just copy your data off.

While you're doing that, delete the very large file in the root directory,
pagefile.sys. This file will be rebuilt as needed, and I have found that
removing it can sometimes help in this sort of context.

HTH
-pk

HTH
-pk

Remove the
 
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