laptop keeps freezing

  • Thread starter Thread starter robbybobs
  • Start date Start date
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robbybobs

My parents recently bought a new laptop in the UK. Every now and then (
twice a day) it
freezes so they have to reset it. Is there any way of finding out whether it
is a hardware or software problem. The stupid manufactures only suggest i
reformat the C drive and re-install only the original software. I need a
second option.

Please help,

Robby

PS I can give specification etc if it will help!
 
robbybobs said:
My parents recently bought a new laptop in the UK. Every now and then
( twice a day) it
freezes so they have to reset it. Is there any way of finding out
whether it is a hardware or software problem. The stupid manufactures
only suggest i reformat the C drive and re-install only the original
software. I need a second option.
Click to expand...

Try these general troubleshooting steps. They were created to be general
enough to apply to most situations, but specific enough to help you zero in:
http://aumha.org/a/tshoot.htm
 
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