G
Guest
I want to know if I can back up my hard drive after it is already full and
not operating normally. Can I do it myself or must I take it to a computer
shop as Dell has said?
When I turn my laptop on and start windows, almost immediately, the computer
locks up. I cannot navigate and cannot shut down the computer using the START
button. The problem seems to have begun when I was working to remove digital
pictures and many other files in documents. In my effort not to lose
anything, I copied many files. I thought I would be able to move the files
to a DVD RW and I have many blanks for that purpose. The closest I get to
that now is a "balloon" message saying there are files ready to be copied to
a CD. When I try to do this, the error message comes up saying either (1)
there is no CD in the drive or (2) an explanation of what a CD is. Maybe, I
thought, I originally tried to write with a program only good for a CD, not a
DVD, but changing disks does not help.
I called Dell about the problems and after a couple of hours of trying to
correct the problem of the lockup, the technician said I would have to take
it to a computer shop, explain the problem, and have the shop back up my hard
drive. I guess this is so that Dell can tell me how to start over by
reinstalling Windows on my computer. By now, with all the problems, it
probably is a good idea to reinstall.
Not losing the entire contents of my hard drive is, of course, very
important to me.
I would welcom some advice. I would go to a shop if I am told this is the
best way, but at Christmas time the big ones are probably overwhelmed with
the job of helping people set up their new electronics. I would have to find
a shop small enough to not do that kind of work, but big enough to have
experience technicians.
I have a Maxtor hard drive for backing up, but cannot install the software
on the laptop.
Thanks George
not operating normally. Can I do it myself or must I take it to a computer
shop as Dell has said?
When I turn my laptop on and start windows, almost immediately, the computer
locks up. I cannot navigate and cannot shut down the computer using the START
button. The problem seems to have begun when I was working to remove digital
pictures and many other files in documents. In my effort not to lose
anything, I copied many files. I thought I would be able to move the files
to a DVD RW and I have many blanks for that purpose. The closest I get to
that now is a "balloon" message saying there are files ready to be copied to
a CD. When I try to do this, the error message comes up saying either (1)
there is no CD in the drive or (2) an explanation of what a CD is. Maybe, I
thought, I originally tried to write with a program only good for a CD, not a
DVD, but changing disks does not help.
I called Dell about the problems and after a couple of hours of trying to
correct the problem of the lockup, the technician said I would have to take
it to a computer shop, explain the problem, and have the shop back up my hard
drive. I guess this is so that Dell can tell me how to start over by
reinstalling Windows on my computer. By now, with all the problems, it
probably is a good idea to reinstall.
Not losing the entire contents of my hard drive is, of course, very
important to me.
I would welcom some advice. I would go to a shop if I am told this is the
best way, but at Christmas time the big ones are probably overwhelmed with
the job of helping people set up their new electronics. I would have to find
a shop small enough to not do that kind of work, but big enough to have
experience technicians.
I have a Maxtor hard drive for backing up, but cannot install the software
on the laptop.
Thanks George