Laptop Freezing, but not when I use it!?

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V_R

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Ok, quick and dirty post....

Friend gave me his laptop to look at over the weekend, "it keeps freezing and i have to take out the battery to get it to power off" he tells me. (by freezing i mean mouse cursor freezes, the lot, nothing)

I've had a look, updated it, checked for crap, cleaned it out etc. Didn't freeze once the whole time. Sorted I thought.

Apparently not. "Still does it" he says.

Gonna have a look again today/later this week.


Give me a clue, what else could it be that i might have missed? I couldn't find anything wrong with it when i first looked.....

Dont really wanna waste a day/weekend on it if i can help it. Might just restore it and see if that works....


EDIT: Oh yeah, its a fairly new HP Win7 64bit machine. which i originally set up for him. So its already had all the HP crap stripped off it. :)
 
My first thought would be to make sure that hibernation is disabled completely. Run cmd as admin and type "powercfg -h off" without the quotes. We have recently had a number of laptops here that it was causing similar problems to.
 
Cheers guys.

TC, I've never really paid much attention to the HP website, I didn't know they were there. I'll read over that later. I should have the offending culprit this afternoon by the looks of it....

alow said:
My first thought would be to make sure that hibernation is disabled completely. Run cmd as admin and type "powercfg -h off" without the quotes. We have recently had a number of laptops here that it was causing similar problems to.
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I know Its deffo off within the power settings/plan, but i shall do that and make sure. Ta. :)
 
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