Laptop freeze when booting up in Windows XP page

  • Thread starter Thread starter Ursula
  • Start date Start date
U

Ursula

When starting up my laptop it freezes on the window xp
blue page and just sits there. I've tried pushing f8 and
starting in safe mode but it still freezes in the same
place what can I do to try and boot the system?

Thank you in advance for your help.
Ursula
 
Ursula said:
When starting up my laptop it freezes on the window xp
blue page and just sits there. I've tried pushing f8 and
starting in safe mode but it still freezes in the same
place what can I do to try and boot the system?
Click to expand...

Instead of Safe Mode, have you tried the Last Known Good Configuration?

All else fails, repair installation may be your only hope.
 
Yes I have tried the last know configuration and it still
freezes on the same page. This is a laptop that was
given to me a month ago and I don't have much saved on
the hard drive but there are 3 files I really need and I
don't have them backed up and I don't want to lose them.
If I do a repair will I lose them and how do I do a
repair.

Kind Regards
Ursula
 
Ursula said:
When starting up my laptop it freezes on the window xp
blue page and just sits there. I've tried pushing f8
and starting in safe mode but it still freezes in the same
place what can I do to try and boot the system?
Click to expand...
Instead of Safe Mode, have you tried the Last Known Good
Configuration?
All else fails, repair installation may be your only
hope.
Click to expand...
Yes I have tried the last know configuration and it still
freezes on the same page. This is a laptop that was
given to me a month ago and I don't have much saved on
the hard drive but there are 3 files I really need and I
don't have them backed up and I don't want to lose them.
If I do a repair will I lose them and how do I do a
repair.
Click to expand...

Shouldn't lose them.. HOWEVER...
May want to get something like the UltimateBoot CD (
http://ubcd.sourceforge.net/ ) to try and get those three files off.

How to perform a repair installation:
http://www.microsoft.com/windowsxp/expertzone/tips/dougknox/doug92.asp
or
http://www3.telus.net/dandemar/repaxp.htm
or
http://support.microsoft.com/kb/315341
 
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