Lack of usuability and loss of a feature between MSO 2000 and MSO

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In Outlook 2000, and Outlook XP (2002) I had the choice of multiple e-mail
boxes. In Outlook 2003, I cannot configure a second e-mail box. I have users
with personal e-mail address and then I have generic e-mail boxes, used by my
end users to answer questions sent via e-mail or from the company web page.
There are times that personal e-mail addresses should not be released back to
the inquirer. We receive allot of e-mail regarding our consumer electronics
and the e-mail gets routed to the generic box and then is accesses by 20 - 30
clerks who research and answer the question. It was convenient for end users
to have their own e-mail and also have a generic e-mail that could be used to
answer questions from consumers or from people in prison. Since many of the
people who any the e-mail are women, it was discovered that when a woman used
her name, she would receive allot of unwanted attention from some male
inquiriers (like prisioners from a correctional facility). Why was the
ability taken away to be able to have more than one e-mail box? I have the
software licenses for all the e-mail boxes I have. I am currently on
Exchange 5.5. I am now configuring clients that are XP sp2 and MSO 2003. If
Outlook 2003 cannot support the multiple mailbox option, then I am stuck and
have to stay at MSO 2000 and W2KPro. Why would a newer version has less
functionality that an older version. Thank you. Ken Fiebig, Senior Network
Engineer, Panasonic, MCSE (NT4 & W2K), MCDBA, MCP+I, CCNA, CCDA, National
Parts Center, Kent, WA 98032-1202, (e-mail address removed), 253-395-0826
 
Outlook 2003 offers exactly the same support for multiple accounts as
Outlook 2002, and secondary mailboxes are configured in exactly the same
place -- in TOols | E-mail Accounts on the advanced properties for the
Exchange account.
 
Outlook 2003 supports multiple accounts just fine. In fact, much better than
Outlook 2000 Corp ever did. Do you want multiple profiles, each containing
one account, or one profile with multiple accounts? How are you currently
set up?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Diane Poremsky:

I am attempting to configure multiple profiles for one end user. Some end
users have two to four generic boxes that a group of 25 end users are
responsible to maintain by answering the e-mail. Generic boxes are used to
answer web postings, product questions, rebates, direct e-mail inquires, etc.
and to protect the identity of the company responder from unwanted
personally objectionable, embarrassing and lude future e-mails from some male
customers.

Machines are configured thusly:

1. The end user logs onto their XP workstation with a NT4 domain account.
In Outlook 2000, I could configure multiple profiles for different e-mail
accounts for the user without the end user logging off the workstation
entirely. When Outlook 2000 started, the end user was prompted to choose
which e-mail profile to engage. They could use their own or they could enage
the generic box if they were going to reply to a customer. I cannot
configure that type of choice option in Outlook 2003, or at least I do not
know where to look for it.

2. End users would normally open their mailbox, which was configured to also
open additional mailboxes and see them from within their personal profile.
There would be their personal mailbox and another store that would say
Mailbox Panasonic {with some generic description like parts, accessories,
returns, rebates, promotions, survey, etc.} That option still works in
Outlook 2003. This enabled them to see incoming generic mail and take action
on it, but not respond to it.

3. When it came time to respond to the customer e-mail that had a return
address of (for example) Box X and some abbreviation {usually a correctional
facility}, Some City, Some State, zip code ending in four digit sufix 9999
{federal correctional facility uses four nines}; the end user would log out
of their personal e-mail, close outlook, restart outlook, choose the generic
profile box {where return e-mail is "Panasonic (e-mail address removed)"
instead of their "personal female (e-mail address removed)"}, log onto that
generic box, and send a response. I am not able to figure out how to engage
this option with Outlook 2003. Again, maybe it is I just do not know where to
look.

When I go to Tools/E-mail Accounts/Add new mail account in Outlook 2003, the
error returned is that outlook only allows one e-mail account per person and
that I have already confgured an e-mail account with the end user's name. I
cannot change this when logged on as administrator or as end user. Domain
users are members of the local power users group and the local administrator
group. The help file tells me how to configure end user profiles, and not
e-mail profiles. This is a NT4 domain. User accounts are created with the
domain user manager program on the PDC and e-mail accounts are created on the
Exchange 5.5 server, linked to the NT4 domain ID. There are no local
profiles configured on any of the W2K of XP machines. There are NT4 domain
accounts that are configured when the end user first logs on, but they do not
show up in the "XP control panel\user accounts".

Any advice you can provide will be helpful.

Thank you. Sincerely,


Ken Fiebig
Senior Network Engineer
CCNA, CCDA, MCDBA, MCSE (NT4 & W2K), MCP+I
PASC Information Technology WA (NPC-3)
PNA Information Services
Panasonic Management Information Technology Services Company
20421 - 84th Ave S.
Kent, Washington 98032-1202
Voice: 253-395-0826
FAX: 800-237-9080
E-mail: (e-mail address removed)
 
1) You can do it in Ol2003. Create the profiles in control panel, mail as
you would with Ol2000. Outlook should bring up a log on screen for the user
to input the user/password information when they log in (if you use Exchange
accounts). From the More Options dialog, you may need to set authentication
to None so it won't use the domain credentials to log on the other
mailboxes.

2) Have you looked at any 3rd party utilities that will allow them to reply
to mail in secondary mailboxes from their own profile? It's all automatic -
the user doesn't have to remember anything. If they log in and out very
often, it might be very cost effective. Two I'm familiar with are from
Lutatec Mask and RightFrom, both are linked at
http://www.slipstick.com/addins/auto.htm#special. (Mask has a full featured
demo.)

3) After doing #1, if they log on and are not presented with the profile
selection screen, it means outlook is not closing properly. Common culprits
are listed at http://www.slipstick.com/problems/close.htm.



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Diane Poremsky:

Thank you. Problem solved.

Thank you very much.

No. No third party utilities have been tried or will be planned. I really
appreciated you detailed answered. It was clear and consise.

Thank you. Sincerely,

Ken Fiebig

Diane Poremsky said:
1) You can do it in Ol2003. Create the profiles in control panel, mail as
you would with Ol2000. Outlook should bring up a log on screen for the user
to input the user/password information when they log in (if you use Exchange
accounts). From the More Options dialog, you may need to set authentication
to None so it won't use the domain credentials to log on the other
mailboxes.

2) Have you looked at any 3rd party utilities that will allow them to reply
to mail in secondary mailboxes from their own profile? It's all automatic -
the user doesn't have to remember anything. If they log in and out very
often, it might be very cost effective. Two I'm familiar with are from
Lutatec Mask and RightFrom, both are linked at
http://www.slipstick.com/addins/auto.htm#special. (Mask has a full featured
demo.)

3) After doing #1, if they log on and are not presented with the profile
selection screen, it means outlook is not closing properly. Common culprits
are listed at http://www.slipstick.com/problems/close.htm.



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


KEN FIEBIG said:
Diane Poremsky:

I am attempting to configure multiple profiles for one end user. Some end
users have two to four generic boxes that a group of 25 end users are
responsible to maintain by answering the e-mail. Generic boxes are used
to
answer web postings, product questions, rebates, direct e-mail inquires,
etc.
and to protect the identity of the company responder from unwanted
personally objectionable, embarrassing and lude future e-mails from some
male
customers.

Machines are configured thusly:

1. The end user logs onto their XP workstation with a NT4 domain account.
In Outlook 2000, I could configure multiple profiles for different e-mail
accounts for the user without the end user logging off the workstation
entirely. When Outlook 2000 started, the end user was prompted to choose
which e-mail profile to engage. They could use their own or they could
enage
the generic box if they were going to reply to a customer. I cannot
configure that type of choice option in Outlook 2003, or at least I do not
know where to look for it.

2. End users would normally open their mailbox, which was configured to
also
open additional mailboxes and see them from within their personal profile.
There would be their personal mailbox and another store that would say
Mailbox Panasonic {with some generic description like parts, accessories,
returns, rebates, promotions, survey, etc.} That option still works in
Outlook 2003. This enabled them to see incoming generic mail and take
action
on it, but not respond to it.

3. When it came time to respond to the customer e-mail that had a return
address of (for example) Box X and some abbreviation {usually a
correctional
facility}, Some City, Some State, zip code ending in four digit sufix 9999
{federal correctional facility uses four nines}; the end user would log
out
of their personal e-mail, close outlook, restart outlook, choose the
generic
profile box {where return e-mail is "Panasonic (e-mail address removed)"
instead of their "personal female (e-mail address removed)"}, log onto that
generic box, and send a response. I am not able to figure out how to
engage
this option with Outlook 2003. Again, maybe it is I just do not know where
to
look.

When I go to Tools/E-mail Accounts/Add new mail account in Outlook 2003,
the
error returned is that outlook only allows one e-mail account per person
and
that I have already confgured an e-mail account with the end user's name.
I
cannot change this when logged on as administrator or as end user. Domain
users are members of the local power users group and the local
administrator
group. The help file tells me how to configure end user profiles, and not
e-mail profiles. This is a NT4 domain. User accounts are created with
the
domain user manager program on the PDC and e-mail accounts are created on
the
Exchange 5.5 server, linked to the NT4 domain ID. There are no local
profiles configured on any of the W2K of XP machines. There are NT4
domain
accounts that are configured when the end user first logs on, but they do
not
show up in the "XP control panel\user accounts".

Any advice you can provide will be helpful.

Thank you. Sincerely,


Ken Fiebig
Senior Network Engineer
CCNA, CCDA, MCDBA, MCSE (NT4 & W2K), MCP+I
PASC Information Technology WA (NPC-3)
PNA Information Services
Panasonic Management Information Technology Services Company
20421 - 84th Ave S.
Kent, Washington 98032-1202
Voice: 253-395-0826
FAX: 800-237-9080
E-mail: (e-mail address removed)
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