Kyocera FS-3500 / FS-1500 - Call service person E4

  • Thread starter Thread starter TerryC
  • Start date Start date
T

TerryC

Hi,

I have been using two Kyocera laser printers at home for a couple of
years. Last week, the FS-3500 printer was switched on and during self
test reported an error :-

CALL SERVICE PERSON E4:186356
From my investigations the error relates to a Fuser Unit Failure.
Click to expand...
Accepting that the printer is old, I switched to my spare F-1500
printer.

I switched this printer on and after some test printing this reported
the same E4 fault!

Is this is a case of double bad-luck or some dark sinister plan by
Kyocera to force users to buy support packages and pay for engineer
visits?

Please excuse my cynicism but it looks like I may need to pass these
printers to the local scrapheap and decompose the environment.

If anybody knows of any workarounds, I and our future generations would
be really grateful.

TIA
Terry
 
TerryC said:
Hi,

I have been using two Kyocera laser printers at home for a couple of
years. Last week, the FS-3500 printer was switched on and during self
test reported an error :-

CALL SERVICE PERSON E4:186356

Accepting that the printer is old, I switched to my spare F-1500
printer.

I switched this printer on and after some test printing this reported
the same E4 fault!

Is this is a case of double bad-luck or some dark sinister plan by
Kyocera to force users to buy support packages and pay for engineer
visits?

Please excuse my cynicism but it looks like I may need to pass these
printers to the local scrapheap and decompose the environment.

If anybody knows of any workarounds, I and our future generations would
be really grateful.

TIA
Terry
Click to expand...

Terry
It does sound like you have been unlucky.....just one thought though....
I don't know these printers but do they take the same drum units and did you
move a drum unit from the FS-3500 to the FS-1500?
The service manual for a different Kyocera printer mentions that a failed drum
unit can cause fuser errors (weird in my experience!).
Otherwise I have no suggestions, I don't think there is a conspiracy but you
never know :(
Tony
 
Tony said:
Terry
It does sound like you have been unlucky.....just one thought though....
I don't know these printers but do they take the same drum units and did you
move a drum unit from the FS-3500 to the FS-1500?
The service manual for a different Kyocera printer mentions that a failed drum
unit can cause fuser errors (weird in my experience!).
Otherwise I have no suggestions, I don't think there is a conspiracy but you
never know :(
Tony
Click to expand...

TONY DA TIGER IS DA ONLY CONSPIRANCY. HE WANTS A SERVICE PERSON NOT A
SPAMMER.
 
Tony <?@?.?.invalid> said:
It does sound like you have been unlucky.....just one thought though....
I don't know these printers but do they take the same drum units and did you
move a drum unit from the FS-3500 to the FS-1500?
The service manual for a different Kyocera printer mentions that a failed drum
unit can cause fuser errors (weird in my experience!).
Otherwise I have no suggestions, I don't think there is a conspiracy but you
never know :(
Tony
Click to expand...

Could it be a timing thing? Could it be set to last so many pages or n
days and when n days is reached bung up a message saying it wants a new
bit?

You could try asking at thecopiernetwork.com
 
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