M
Mike Thierfelder
I have a new Kodak camera, have installed the software,
connect the camera --- and run up against a stubborn
problem. My sp4 OS does not recognize the data format. The
USB connection is working, the camera is recognized, a
drive letter is assigned. I know the whole thing works on
another (MAC) PC. Below is the detail I sent to Kodak. I
have a feeling that the answer is going to be manually
replacing some system files.
Otherwise I might end up reloading the whole OS and mayby
going over to WinXP. But that is a heck of a lot of work.
The software is Kodak's EasyShare ver 3.2
WHAT I HAVE DONE AND OBSERVED
1. I got a friends Mac OSX10.2 pc, downloaded the
EasyShare Mac version. Installed it and hooked up the
camera/dock. Everything worked properly; I could access
the camera pictures. This does not help me directly, but
it does prove out the camera end and points to a
configuration or driver problem on my pc.
2. I have downloaded the ES 3.2 version and gone through
the uninstall, reboot, install, reboot (all with the
camera/dock NOT connected) TWICE
3. I have tested with the dock, with direct USB to the
camera, with the internal 16MB memory only and with the
SD256 card memory. The result is the same ever time.
4. The camera is recognized when the dock button is
pushed or when the direct connection is made. A drive
letter is assigned. The camera shows in Device Manger >
Imaging devices > KODAK DX6490 Zoom Digital Camera. It
indicated the device is working properly.
5. Easy Share software sees the camera. I was able to
download album names to it and the camera showed the
action on its LCD. But ES does not detect the pictures
automatically or manually. When I try Add Pictures the
camera is shown under My Computer as DX6490 Zoom Digital
Camera (G:\) and when selected the picture window is
empty, although there are pictures in the camera. The
icon is a file folder, not a camera.
6. I also have a memory card reader. When I put in a
Memory Stick from my old Sony camera, ES spots it, opens
the transfer window automatically and then let me select
and transfer the pictures correctly to the ...\Kodak
folder. So the ES software itself works as expected with
a different source. But when I take the SD256 from the
new camera and put it into the same multicard reader, the
card is detected but I get an message of unrecognized file
or data type. Basically the same result as (7)
7. When I browse to the camera in Windows Explorer it is
shown under MY Computer as Local Disk (G
. When I click
on it I get 'The disk in drive G: is not formatted'
message. When I right click on it the list
include 'Camera Help' and 'Format Camera Storage'.
8. I have tried the format camera storage. It appears to
run, but then ends with an error message that format
failed. Then when I remove and turn on the camera, the
camera tells me the memory is not formatted. I have then
reformatted with the camera and have found everything
repeats as before.
All this points to my W2000 not recognizing the file
format used by the camera. I have SP4 and Windows Update
shows 'no new updates available' for the OS. It looks to
me like my fix is to manually add or replace some system
file(s) responsible for memory device file formats.
connect the camera --- and run up against a stubborn
problem. My sp4 OS does not recognize the data format. The
USB connection is working, the camera is recognized, a
drive letter is assigned. I know the whole thing works on
another (MAC) PC. Below is the detail I sent to Kodak. I
have a feeling that the answer is going to be manually
replacing some system files.
Otherwise I might end up reloading the whole OS and mayby
going over to WinXP. But that is a heck of a lot of work.
The software is Kodak's EasyShare ver 3.2
WHAT I HAVE DONE AND OBSERVED
1. I got a friends Mac OSX10.2 pc, downloaded the
EasyShare Mac version. Installed it and hooked up the
camera/dock. Everything worked properly; I could access
the camera pictures. This does not help me directly, but
it does prove out the camera end and points to a
configuration or driver problem on my pc.
2. I have downloaded the ES 3.2 version and gone through
the uninstall, reboot, install, reboot (all with the
camera/dock NOT connected) TWICE
3. I have tested with the dock, with direct USB to the
camera, with the internal 16MB memory only and with the
SD256 card memory. The result is the same ever time.
4. The camera is recognized when the dock button is
pushed or when the direct connection is made. A drive
letter is assigned. The camera shows in Device Manger >
Imaging devices > KODAK DX6490 Zoom Digital Camera. It
indicated the device is working properly.
5. Easy Share software sees the camera. I was able to
download album names to it and the camera showed the
action on its LCD. But ES does not detect the pictures
automatically or manually. When I try Add Pictures the
camera is shown under My Computer as DX6490 Zoom Digital
Camera (G:\) and when selected the picture window is
empty, although there are pictures in the camera. The
icon is a file folder, not a camera.
6. I also have a memory card reader. When I put in a
Memory Stick from my old Sony camera, ES spots it, opens
the transfer window automatically and then let me select
and transfer the pictures correctly to the ...\Kodak
folder. So the ES software itself works as expected with
a different source. But when I take the SD256 from the
new camera and put it into the same multicard reader, the
card is detected but I get an message of unrecognized file
or data type. Basically the same result as (7)
7. When I browse to the camera in Windows Explorer it is
shown under MY Computer as Local Disk (G
. When I clickon it I get 'The disk in drive G: is not formatted'
message. When I right click on it the list
include 'Camera Help' and 'Format Camera Storage'.
8. I have tried the format camera storage. It appears to
run, but then ends with an error message that format
failed. Then when I remove and turn on the camera, the
camera tells me the memory is not formatted. I have then
reformatted with the camera and have found everything
repeats as before.
All this points to my W2000 not recognizing the file
format used by the camera. I have SP4 and Windows Update
shows 'no new updates available' for the OS. It looks to
me like my fix is to manually add or replace some system
file(s) responsible for memory device file formats.