knowledge base issue 831938

[neimad]

how can i obtain the hotfix for mkb#831938? i have an
oem install of xp.

 

[Carey Frisch [MVP]]

The only way to obtain the patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional determines that a specific update
will resolve your problem. The typical support costs will apply to additional support
questions and issues that do not qualify for the specific update in question.

Ref: http://support.microsoft.com/default.aspx?scid=kb;[LN];831938

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

 

[neimad]

-----Original Message-----
The only way to obtain the patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN- US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional

determines that a specific update

will resolve your problem. The typical support costs

will apply to additional support

questions and issues that do not qualify for the specific update in question.

Ref: http://support.microsoft.com/default.aspx?scid=kb; [LN];831938

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------- ---------------------------


| how can i obtain the hotfix for mkb#831938? i have an
| oem install of xp.
.
thank you. i called the support phone#. got through

quickly. i was looking for other options. email hotfix
on the way.