Kiosk mode keeps crashing

  • Thread starter Thread starter michael
  • Start date Start date
M

michael

Hi

Im using powerpoint 2002 sp2..with all the fixes and updates

i need to switch my presentation to kioskmode !

i know how to but powerpoint crashes everytime i klick OK

here is the failure code i get AppName: powerpnt.exe AppVer:
10.0.4205.0 ModName: powerpnt.exe
ModVer: 10.0.4205.0 Offset: 0035848a

the long one i cannot post its locked ...

do you have same experience with it?

thnx
M!K
 
Have you ran Detect and Repair on PowerPoint?

Austin Myers
MS PowerPoint MVP Team
 
Hello Austin !

Yeah i did it now..it said..finished and ok

now i tried to set my empty presentation to kiosk..the error still appears.

now what?!? ;)

hav a nice day also
 
Hello Mik.

Thank you for providing the details from the error reporting dialog. It
allowed me to locate the exact issue in our internal database.

Based on the information provided, this is a known issue that occurs with
some display drivers. Basically, PowerPoint attempts to populate the list
of supported display resolutions, in the performance group of the dialog
when you choose the Set up show command. What's happening is that, due to a
video driver bug this set of supported resolutions that comes back from the
display driver is empty and PowerPoint doesn't recognize that this is an
invalid return set and fails when it tries to use this invalid return set.

The workaround is to find a different version of the display driver and
install it.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
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http://www.microsoft.com/info/cpyright.htm
 
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