Hi Teresa,
Please check if the keyboard works in Safe mode. If so, we can try using
"Clean boot" to narrow down this issue:
Step 1: Check in Safe Mode.
-------
First, let us boot your computer into Safe Mode to check if the problem
occurs with the minimum number of device drivers and programs loaded. To
enter Safe Mode:
Restart your computer, press and hold down the CTRL (Or F8) key after your
computer completes the Power On Self Test (POST).
Choose Safe Mode from the Startup menu.
NOTE: You cannot access Internet after your computer boots to Safe Mode.
After Windows starts up, check if the problem is resolved in this mode. If
so, please continue with the next step.
Step 2: Clean Boot Windows.
-------
Next, let us perform a Clean Boot of your system to identify the drivers or
background programs that may have caused the issue. To do so, please
perform the following steps: (Do not load any other programs during the
troubleshooting process.)
Click Start, and then click Run.
In the Open text box, type MSCONFIG and then click OK. The System
Configuration Utility window will appear.
Select "Selective Startup" and remove the checks from each item under the
Selective Startup option.
Click the OK button and then restart your computer when you are prompted to
do so.
NOTE: The color and resolution of your screen will change to the basic
settings after your computer starts up.
Then, check if the issue is resolved at this point. If so, the problem
should be caused by one of the programs we disabled. To find it out, we can
repeat the process, but add one check back each time to the list of files
listed under the "Selective Startup" option until the issue reappears.
When this happens, we can continue with these steps to identify the
specific item that caused the problem:
In the System Configuration Utility window, select the tab for the last
file you enabled and remove the checks from each line in that list.
Click the OK button.
Reboot your computer and verify the issue has not reappeared.
If the problem does not reappear, repeat the above steps but replace one
checkmark to one line at a time until the problem recurs.
NOTE: you can add two or more checkmarks back in item 4 to speed up the
process if there are many items in the list on your computer.
When the issue reappears, you will then know which line or command is
interfering with the normal operation of your computer. Please report the
findings to me so that we can determine the best course of action to take.
Please let me know if you have any questions. I look forward to hearing
from you.
Ivan Sheng
Microsoft Online Partner Support
MCSD,MCSE4,2000,MCDBA,CCNA,ASE
Get Secure! ¨C
www.microsoft.com/security
This posting is provided ¡°as is¡± with no warranties and confers no rights.
