Keyboard conflict

  • Thread starter Thread starter Andrew Wilson
  • Start date Start date
A

Andrew Wilson

Running WinXP with SP3.
I am currently running a USB wireless Trust keyboard and mouse combo on my
mother's computer which currently work fine.
She is not too good sighted however and has purchased a USB wired keyboard
with large characters.
I have withdrawn the trust keyboard (taken the batteries out) and tried to
install the USB wired keyboard as directed.
At one point the 'Number Lock' light flashed up and Windows said that it had
recognised a new USB device but the 'Number Lock' light died after this
point and I couldn't use the keyboard.
I have tried another USB port and this time Windows said it didm't recognise
the new USB device.
Can you run a wireless mouse on one system (without the keyboard however)
and run a seperate unrelated USB keyboard?
Many thanks
Aw56001
 
Andrew said:
Running WinXP with SP3.
I am currently running a USB wireless Trust keyboard and mouse
combo on my mother's computer which currently work fine.
She is not too good sighted however and has purchased a USB wired
keyboard with large characters.
I have withdrawn the trust keyboard (taken the batteries out) and
tried to install the USB wired keyboard as directed.
At one point the 'Number Lock' light flashed up and Windows said
that it had recognised a new USB device but the 'Number Lock' light
died after this point and I couldn't use the keyboard.
I have tried another USB port and this time Windows said it didm't
recognise the new USB device.
Can you run a wireless mouse on one system (without the keyboard
however) and run a seperate unrelated USB keyboard?
Click to expand...

You can use multiple mice and keyboards on a system at the same time.
Wired/wireless doesn't matter.

Now - how your wireless mouse/keyboard combo works if part of it is disabled
(batteries removed) - no idea. Wouldn't think it would make any difference,
but that is a hardware issue.

Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST the
new keyboard. Power on and get into the BIOS (if you can) with the new
keyboard. If that works, power off, hook up a different mouse (USB is
fine - just not the one from the wireless combo) and power on/boot into
Windows. Wait about 5 minutes after it gets up before doing anything -
giving it time to locate/install drivers. Does that work?

Now - plug in the wireless keyboard/mouse combo (leaving everything else
plugged in) with all of its batteries back in place. Wait a few minutes -
does that work?
 
Shenan Stanley said:
You can use multiple mice and keyboards on a system at the same time.
Wired/wireless doesn't matter.

Now - how your wireless mouse/keyboard combo works if part of it is
disabled (batteries removed) - no idea. Wouldn't think it would make any
difference, but that is a hardware issue.

Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST
the new keyboard. Power on and get into the BIOS (if you can) with the
new keyboard. If that works, power off, hook up a different mouse (USB is
fine - just not the one from the wireless combo) and power on/boot into
Windows. Wait about 5 minutes after it gets up before doing anything -
giving it time to locate/install drivers. Does that work?

Now - plug in the wireless keyboard/mouse combo (leaving everything else
plugged in) with all of its batteries back in place. Wait a few minutes -
does that work?
Click to expand...
Shenan
Many thanks for your help.
I tried the steps that you gave but failed with a 'USB device not
recognised' on every port that I plugged the new keyboard into.
I have also uninstalled the Trust keyboard and mouse, added a serial mouse
and tried again but get the 'USB device not recognised' again when I plug
the new keyboard in.
I know the keyboard works because I have tried it on my system with no
problem.
Could I possibly uninstall the USB ports and will the computer reinstall the
software for these or does it look like a more profound problem?
Many thanks
aw56001
 
Andrew Wilson said:
Shenan
Many thanks for your help.
I tried the steps that you gave but failed with a 'USB device not
recognised' on every port that I plugged the new keyboard into.
I have also uninstalled the Trust keyboard and mouse, added a serial mouse
and tried again but get the 'USB device not recognised' again when I plug
the new keyboard in.
I know the keyboard works because I have tried it on my system with no
problem.
Could I possibly uninstall the USB ports and will the computer reinstall
the software for these or does it look like a more profound problem?
Many thanks
aw56001
Click to expand...
Shenan
I have since deleted 'Unknown Device' from the USB part of Device Manager,
rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new
USB Keyboard I presume?) but another prompt then appears 'USB Unknown
Device'. On checking Device Manager 'Keyboard' isn't even listed.
If I delete the 'Unknown Device' from the USB part of Device Manager and
reboot I just go round in circles.
Many thanks
aw56001
 
Shenan
I have since deleted 'Unknown Device' from the USB part of Device Manager,
rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new
USB Keyboard I presume?) but another prompt then appears 'USB Unknown
Device'. On checking Device Manager 'Keyboard' isn't even listed.
If I delete the 'Unknown Device' from the USB part of Device Manager and
reboot I just go round in circles.
Many thanks
aw56001
Click to expand...

The previous wireless keyboard / mouse combo could conflict with the
newer USB keyboard. If the Trust keyboard / mouse had their own
enhanced drivers installed should be uninstalled.
 
Shenan
I have since deleted 'Unknown Device' from the USB part of Device Manager,
rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new
USB Keyboard I presume?) but another prompt then appears 'USB Unknown
Device'. On checking Device Manager 'Keyboard' isn't even listed.
If I delete the 'Unknown Device' from the USB part of Device Manager and
reboot I just go round in circles.
Many thanks
aw56001
Click to expand...

The previous wireless keyboard / mouse combo could conflict with the
newer USB keyboard. If the Trust keyboard / mouse had their own
enhanced drivers installed should be uninstalled.

smlunatick
Thanks for your input.
There were no enhanced drivers for the Trust combo. It was a case of
plugging the receiver in and letting Windows do the rest. I must admit I'm
stumped how installing a USB keyboard can be so difficult when I've
uninstalled the Trust combo.
Regards
Andrew
 
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