1. Check if a program running in the background is interfering with Internet
Explorer. Temporarily disable all Norton programs, including anti-virus, win
doctor, recycle bin protect, and clean sweep. Disable any firewall or
ad-blocker.
2. Perform a repair of Internet Explorer. From Control Panel select
Add/Remove Programs. Scroll down to Microsoft Internet Explorer and
highlight it. Click on the Add/Remove button. When the IE Tools menu comes
up, select Repair. Click OK.
3. If repairing does not work, uninstall and reinstall IE. At the same IE
Tools menu, select "Restore the previous Windows configuration". Then
reinstall Internet Explore.
