keep on disconnecting from remote connection

  • Thread starter Thread starter Jeanne
  • Start date Start date
J

Jeanne

hi, can you please help me...when my operating system was
windows 98 i have no problem with my dialup connection, i
only experience this problem when i switch to windows
xp. everytime i login to the internet using dialup
lines..i always got disconnected...i already install all
the necessary service packs and critical securities but
still i got the same problem in connecting to the
internet...

thanks for the help

:)
jeanne
 
Are you getting connected and then disconnected after some time?
Or does it never connect successfully?
Also what are the error messages that the computer displays?

Thanks
Wai-O
 
yup..i got connected but only for a minute or less then i
got disconnected...i dont get any errors...it just
disconnected me from the ISP am dialling.

thanks for your help
jeanne
 
Check in computer mgmt (right click "my computer" select "manage") --> Event
Viewer --> Systems
Check to see if there is a remoteaccess msg indicating you have been
disconnected by your ISP and see if it tells you anymore as to what might
have cause the disconnect.

And you are sure that this ISP account is valid and works on your old OS
(win98) without any issues?
Who is your ISP if you don't mind me asking?

We could do a few more triage steps to see why the disconnect happened by
analyzing the ras logs
I'll wait for your response first
Did you try getting tech support from the ISP company as well?

thanks
Wai-O
 
I have the same problem (see my recently posted message).
I have checked my remoteaccess message and it just says it
was disconnected. By the way different provider phone
numbers, different phone lines, and different providers
did not affect the problem. Using a different computer
(Windows 95 & older brouser) works fine.

Dan
 
Hi, again:

An addition to my previous message: I noticed in the
EventViewer that everytime there is a disconnect noted in
the systems/remoteaccess there is a IPSecServices Failure
Audit listed (Category: Policy Change) under Security.

Does this tell us anything?

Dan
 
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