KB943599 - USB sound distortion, but WinXP

  • Thread starter Thread starter Julian Beckmann
  • Start date Start date
J

Julian Beckmann

hello,

yesterday i bought myself a xbox 360 controller
to use it with my windows xp professional.
but now i have a little problem.

everytime i plug in the controller the sound of
my plantronics usb headset gets distorted, like
a robot speaking. in order to fix it, i need to
restart my system without the controller plugged
in.

in the microsoft knowledgebase i found this
article:

http://support.microsoft.com/kb/943599/

but i´m running xp.

system:
o windows xp professinal (sp3)
o xbox 360 controller
o plantronics usb headset

drivers/updates/bios are uptodate.

if anybody could help me with my problem
i would be thankfull.

greetings
julian beckmann
 
Julian said:
hello,

yesterday i bought myself a xbox 360 controller
to use it with my windows xp professional.
but now i have a little problem.

everytime i plug in the controller the sound of
my plantronics usb headset gets distorted, like
a robot speaking. in order to fix it, i need to
restart my system without the controller plugged
in.

in the microsoft knowledgebase i found this
article:

http://support.microsoft.com/kb/943599/

but i´m running xp.

system:
o windows xp professinal (sp3)
o xbox 360 controller
o plantronics usb headset

drivers/updates/bios are uptodate.

if anybody could help me with my problem
i would be thankfull.

greetings
julian beckmann
Click to expand...

The product specification here for the wired Xbox 360 controller, mentions
"Universal Audio Port (2.5 mm) for adapter-free headset connection"

http://download.microsoft.com/downl...144/TDS_XBOX360ControllerForWindows_0704A.pdf

That suggests you have two devices using isochronous USB connections
for audio.

Can you see an audio device associated with the Xbox Controller ?

Can you disable the audio on the Xbox Controller ?

Could you plug a headset into the Xbox Controller, instead of using
the Plantronics ?

USB connectors are arranged in "Stack-of-two" configurations
on the back of the computer. Before giving up on that combination
of hardware, I would plug the Plantronics into a different "Stack-of-two"
than the Xbox 360 controller.

In theory, more than one isochronous device should be able to work,
as each is given a reservation of bandwidth. I'm only guessing that
the problem is an interaction between delivery of data to
both isochronous devices.

Paul
 
hello paul,

thanks for your help so far.
Can you see an audio device associated with the Xbox Controller?
Click to expand...

no, i can not.
its not listed in the manager and the "sound and audio devices"-setting.

so because of that i am unable to disable it.
Could you plug a headset into the Xbox Controller, instead of using
the Plantronics ?
Click to expand...

sorry, but i am not having a headset with the desired specs at hand.
USB connectors are arranged in "Stack-of-two" configurations....
Click to expand...

i tried plugging the headset in different usb slots with no success.
on some webpages they say, you can force the controller to use a
different usb hub by plugging in lots of usb devices (but i am not having
that many)
or using an external hub.

to me its just a workaround nor a propper solution.

for your info:

i made a support request on microsoft.com, but as far as they can tell
its like you said. a conflict between the two usb audio devices and
they are still working on it.
i let you know if they found out anything new.

greeting
julian beckmann
 
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