KB928366 cannot be installed.

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Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)

The message I get when my computer is trying to download the update listed
above is:
Some updates could not be installed
The following updates were not installed.
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
The icon at the bottom of my screen warning me that updates are ready to be
installed, does not go away after this update fails to be installed. What do
I do now?
Thanks, Donna
 
Donna Best said:
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)

The message I get when my computer is trying to download the update listed
above is:
Some updates could not be installed
The following updates were not installed.
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
The icon at the bottom of my screen warning me that updates are ready to
be
installed, does not go away after this update fails to be installed. What
do
I do now?
Thanks, Donna
Click to expand...
Donna, from reading a post in another NG with the same problem, you should
install the Windows Installer Cleanup utility from the MS website. Remove
the entry for the problem update if it is already present and try installing
again. It seems that you have downloaded the update but the installation is
being blocked by Windows Installer. Many problems with installing
applications can sometimes be solved with the Installer Cleanup program.
 
Well, the icon went away when I did as you suggested. I hope that means all
is well. Thank you for your reply!
Donna
 
Donna Best said:
Well, the icon went away when I did as you suggested. I hope that means
all
is well. Thank you for your reply!
Donna
Click to expand...
Check in "Add and Remove Programs" with "show updates" checked that the
update is installed. If you have this problem again post back; some people
have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1 in
order to fix this issue. If everything is fine I am glad to hear it. Here is
the link anyway for reinstalling Windows Installer :
http://support.microsoft.com/kb/927891 (just in case).
 
The icon is back, the download won't work and the update is not showing up in
my Add/Remove programs. The Windows Cleanup Installer is on my computer
under Programs, but what am I supposed to do with it?
 
Donna Best said:
The icon is back, the download won't work and the update is not showing up
in
my Add/Remove programs. The Windows Cleanup Installer is on my computer
under Programs, but what am I supposed to do with it?
Click to expand...
Sorry Donna,
According to the post in another group , here are the full instructions to
correct this problem:

First, check that your version of Windows Installer is 3.1.4000.4039 by
typing at the Start menu Run "%systemroot%\system32" and then select the
file "msi.dll" . Under File|"properties" for this file you can see the
version number. In case it is not 3.1.4000.4039, then first install security
update KB927891 : http://support.microsoft.com/kb/927891 . (That is the link
I gave in a previous post quoted above but I incorrectly said it was to
reinstall Windows Installer.)
Now you need not the Windows Installer Cleanup that I already told you to
download but a special deinstallation tool :
http://www.microsoft.com/downloads/...FamilyID=7a4efc33-0343-4ee4-b0c4-97bd16967a09 .
Download and run the uninstall cleanup program.
Next, reinstall DotNet Framework 1.1 sp1 :
http://www.microsoft.com/downloads/...FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb .
Restart Windows XP.
Download the update KB928366 which you are trying to install :
http://www.microsoft.com/downloads/...FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb .
(I know you already downloaded the update but you probably need to repeat it
after doing the above) .
 
Allan,
It is version 3.14000.4039. The instructions you sent only said what to do
if it's not. So now what?
 
Donna Best said:
Allan,
It is version 3.14000.4039. The instructions you sent only said what to do
if it's not. So now what?
Click to expand...
Hi Donna,
You apparently don't have to update Windows Installer with KB927891, but you
do need to do the rest. I assume that you do not have DotNet framework 2.0
installed, only DotNet 1.1, am I correct? The reason I am asking is that
after you install the update I am not sure if it does show up in Add/Remove
programs with "show updates" checked. (On my system it shows that I have
KB928365 installed but I have DotNet framework 2.0 installed.)
 
I don't know what DotNet Framework I have. No clue what that is or how to
find out what I do have. Obviously, clueless in NC.
Thanks for you patience!
 
Donna said:
I don't know what DotNet Framework I have. No clue what that is or
how to find out what I do have. Obviously, clueless in NC.
Click to expand...

Go to Control Panel --> Add or Remove Programs...
Check the "Show Updates" box at the top...

When the list refreshes, scroll down to the (it's in alphabetical order) to
"Microsoft" and find the entries for "Microsoft .NET Framework X.X" and come
back and let us know each version and subsequent update (as a sub category
under the entry) you have.
 
Donna said:
ok, I have Framework 1.1 and Framework 1.1 Hotfix (KB886903)
Click to expand...

Using the same method to see them (Control Panel --> Add or Remove Programs)
remove the hotfix and then remove the .NET Framework 1.1 and reboot.

Download/install/use the following:
http://www.microsoft.com/downloads/...33-0343-4EE4-B0C4-97BD16967A09&displaylang=en

Followed by:
http://www.microsoft.com/downloads/...E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

Followed by:
- Download/Install http://support.microsoft.com/kb/867460/
- Download/Install http://support.microsoft.com/kb/886903/
- Download/Install http://support.microsoft.com/kb/928366/

Reboot as needed.
 
<my2cents> The cause of the .NET Framework updates failing to install is
due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a manner
that it can never install subsequent updates for it although it performs
correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 
MowGreen said:
<my2cents> The cause of the .NET Framework updates failing to install is
due to interference from antivirus software. The AV may also have damaged
the initial installation of the .NET Framework in such a manner that it
can never install subsequent updates for it although it performs
correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Shenan said:
Using the same method to see them (Control Panel --> Add or Remove
Programs) remove the hotfix and then remove the .NET Framework 1.1 and
reboot.

Download/install/use the following:
http://www.microsoft.com/downloads/...33-0343-4EE4-B0C4-97BD16967A09&displaylang=en

Followed by:
http://www.microsoft.com/downloads/...E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

Followed by:
- Download/Install http://support.microsoft.com/kb/867460/
- Download/Install http://support.microsoft.com/kb/886903/
- Download/Install http://support.microsoft.com/kb/928366/

Reboot as needed.
Click to expand...
Click to expand...
Very good recommendation, MowGreen, not only for this problem but for all
the WU downloads. I always turn off my AV (AVG Free) while installing
Windows Updates. I only turn it back on after rebooting following
installation.
 
Allan said:
<my2cents> The cause of the .NET Framework updates failing to install
is due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a
manner that it can never install subsequent updates for it although it
performs correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Very good recommendation, MowGreen, not only for this problem but for
all the WU downloads. I always turn off my AV (AVG Free) while
installing Windows Updates. I only turn it back on after rebooting
following installation.
Click to expand...

Thank you, Allan. MS also recommends virus scanning options that should
mitigate issues of damage/corruption of logs essential to the updating
process. I *highly* second these recommendations :

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 
I am having the same problem but have net framework 1.1
net framework 1.1 Hotfix (kB886903)
Click to expand...
Security update for nicrosoft .net framework 2.0 (kb928365)
Thanks, Chris

MowGreen said:
Allan said:
<my2cents> The cause of the .NET Framework updates failing to install
is due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a
manner that it can never install subsequent updates for it although it
performs correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Very good recommendation, MowGreen, not only for this problem but for
all the WU downloads. I always turn off my AV (AVG Free) while
installing Windows Updates. I only turn it back on after rebooting
following installation.
Click to expand...

Thank you, Allan. MS also recommends virus scanning options that should
mitigate issues of damage/corruption of logs essential to the updating
process. I *highly* second these recommendations :

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
 
Critter said:
I am having the same problem but have net framework 1.1
net framework 1.1 Hotfix (kB886903)
Click to expand...
Security update for nicrosoft .net framework 2.0 (kb928365)
Thanks, Chris

MowGreen said:
Allan said:
<my2cents> The cause of the .NET Framework updates failing to install
is due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a
manner that it can never install subsequent updates for it although it
performs correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Very good recommendation, MowGreen, not only for this problem but for
all the WU downloads. I always turn off my AV (AVG Free) while
installing Windows Updates. I only turn it back on after rebooting
following installation.
Click to expand...

Thank you, Allan. MS also recommends virus scanning options that should
mitigate issues of damage/corruption of logs essential to the updating
process. I *highly* second these recommendations :

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Click to expand...
Hello Critter,
It may be a similar problem but the solution as given in another NG is
slightly different from what I told Donna who has only Dotnet Framework 1.1
installed. You do need to download the Windows Installer Cleanup utility
from MS website and remove the entry for Dotnet framework 2.0 . Then you go
to Add/Remove Programs, (not MS Update website) and reinstall Dotnet
framework 2.0. (There is no need to download it again.) Restart Windows.
Then download the update KB928365 again and install. Turn off your antivirus
program while installing both Dotnet framework 2.0 and the KB928365 update.
 
Critter said:
I am having the same problem but have net framework 1.1
net framework 1.1 Hotfix (kB886903)
Click to expand...
Security update for nicrosoft .net framework 2.0 (kb928365)
Thanks, Chris

MowGreen said:
Allan said:
<my2cents> The cause of the .NET Framework updates failing to install
is due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a
manner that it can never install subsequent updates for it although it
performs correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Very good recommendation, MowGreen, not only for this problem but for
all the WU downloads. I always turn off my AV (AVG Free) while
installing Windows Updates. I only turn it back on after rebooting
following installation.
Click to expand...

Thank you, Allan. MS also recommends virus scanning options that should
mitigate issues of damage/corruption of logs essential to the updating
process. I *highly* second these recommendations :

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...
Click to expand...
Hi Critter,
You may also want to read this : http://support.microsoft.com/kb/923100/
.. (Again thanks to MowGreen for posting this in another NG.)
 
I had this issue. I downloaded KB928366 manually and applied it. I got an
error that .NET 1.1 SP1 was not installed, even though it was. I downloaded
SP1 for .NET 1.1 and manually installed it. Then KB928366 installed successful
 
Dave here,. I have the same thing as donna I cannot install the kb928366. I
Have NET. Framework .1.1 with hotfix ( kb886903) , I do have framework 2.0
does that mean that I do not need it , because I do have framework 2.0
with security update for 2.0 (kb9238365), maybe i dont need it and if I do
need it I will follow ALL the previous instructions I READ FIRST, the
larger Question I have, IS " Someone had time with my pc and hooked up many
a managed network password passport in user accounts , msn managed accounts
etc . Thats why I Immediately always install Framework/NET exspecially and
all other MS.com security issues - The probably lame but important to me
Question is , How can I tell if someone is logging in remotely or actually
getting into My Computer and my files etc. and not only How can I tell , can
I tell who ,when, what IP and How to stop it. Thank you I have been trying to
resolve this since said visitor/person moved back to canada/russia , because
My Locale changed to Russia and A different IP showed up etc , until I got
rid of that etc. and other software , BUT How can I tell if someone is on my
PC. I read USE the brain 1 software on some of your replys, that was good ,
but honestly,How can I Know is MS firewall , windows defendermy only
recousre?
 
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