KB915597 and other updates

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Guest

I have repeatedly tried to download KB915597 and each time am told the
download was unsuccessful (no error code shown). I am also having problems
with Windows Updates - I can't even go to the update site without disabling
Norton Internet Security. Is my system corrupted? Or are my security
programs causing conflicts? What can I do to find out? NIS and Windows
defender scans say my system is clean of viruses and spyware, but I'm not
sure! Thank you.
 
I don't know if this is your problem. My neighbor had NIS 2006. The
firewall was causing a lot of problems. Mozilla Firefox couldn't connect to
the Internet. I uninstalled NIS 2006, ran SYMNRT (Norton cleanup tool),
Ccleaner (and/or Microsoft OneCare cleanup) and installed NIS 2007. You
should check if WD updates and Windows/Microsoft Update works correctly with
NIS uninstalled. Norton allows you to upgrade from 2006 to 2007 free as long
as your license is current. You download NIS 2007 from the Symantec site.
This was a Windows XP SP2 system with IE 7. After any installation of
Norton, you should always run LiveUpdate manually to get the latest software
changes (not talking about virus definitions) and keep doing this until there
are no more Norton software changes to apply. I doubt if your system is
corrupted or malware is the problem. You might want to check that the BITS
(Background Intelligent Transfer Service) system service works. Normally it
will be in manual mode. Click start. If that doesn't work, try dial-a-fix:
http://www.majorgeeks.com/Dial-a-fix_Full_d4899.html
Good luck.
 
I'm having the same problem, but with all of my updates. I just bought this
dell computer in August 2007, and dell is telling my software is corrupt and
need to pay 129.00 for them to fix it. I'm hoping not to have to pay 129.00
when I just bought the computer. Let me know if you have found anything out.
Thanks.
 
first of all if you bought it in August you should still have the 1 year
warranty on it and should not have to pay Dell anything. They should be
able to walk you through what is going on with the operating system
especially if it is Vista.
If anything is corrupt it is vista and that is their responsiblity (even if
it is Xp)
Don't let them give you a snow job. Demand for them to help you
or ask for someone higher then the first tier tech support.

robin
 
I have a one year warranty on the computer itself, not the software. They
said the corrupt problem is software and it's not covered.
 
This is what I expected--With Dell, and perhaps other OEMs, coverage on the
installed OS is an extra cost item you must choose at purchase time, or,
perhaps, thereafter.
--
 
You know--after composing this response, and doing a bit of research, I
realized that you are in all likelyhood eligible for phone support directly
from Microsoft, even though you have an OEM copy of Windows, which normally
would be supported by Dell.

If Windows Update is not working--you are unable to download security
patches--and that makes this a security issue. Security issues--problems
installing security patches, or obtaining them, or with virus infections,
are supported by a free help system from Microsoft.

In the United States or Canada, dial 1-866-pcsafety. If you are in another
part of the world, call the number for paid support from Microsoft (it may
not be toll-free)--and ask for the free support for security patch or virus
issues.

So--feel free to read on--but I think you might well be better off calling
Microsoft directly, rather than working through the sometimes tedious back
and forth that newsgroups support entails.

If you do call Microsoft--please let us know how it goes?
---

Sorry for the delay in response. I've not done much troubleshooting of this
issue on Vista.

Here's a question--is Windows Defender up to date in terms of definitions on
your machine?

If you start the Windows Defender user process from the Start menu, and
click just to the right of Help, there is a choice to check for updates.
This will take a little while--perhaps 5 minutes or a bit more. Does this
fail with an error, or does it succeed (whether or not there is an actual
update--just saying "up to date" counts as success.)

That process uses some of the same functionality as Windows Update.

If that fails, or even if it does not, but Windows Update does--it would be
good to look at the tail end of the %systemroot%windowsupdate.log file.

So--attempt an update operation which fails. Note carefully the time at
which you start that attempt.

After it completes do:

Start, and type this into the search box:

%systemroot%windowsupdate.log

and hit enter. This should open the log file directly in Notepad--if it
asks what program to use, use notepad.

Scroll down in this file to the time at which you attempted the update.

The idea is to find the beginning of that update attempt, and then highlight
and delete everything BEFORE that point.

When you've done that, do Edit Select All and Edit Copy, and copy the result
to a reply message to this one.

This will give us some error messages that we can look at, and, in the mean
time, I'll do some reading about repair processes for WindowsUpdate under
Vista. In general Vista is easier to repair and has more automated
mechanisms to help with that than XP--so I don't want to give outdated
advice.

This is a lot to digest, I suspect--let me know if it is too complex, or if
I can clarify--and I'll see if there is a broad repair process that I can
recommend without looking at the diagnostics--

--
 
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