KB828741 Removal

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I recently purchased a new laptop from Dell. Xp and all Security pathces were preloaded on the system. I tried to install Norton AntiVirus but got an error. Norton told me to uninstall Fix KB828741. when i tried to do this though the control panel the remove utton was not available. I then discoved that the $Uninstall file was not in my Windows Directory. How can I uninstall this patch? Where can I get the Uninstall file needed. Dell is telling me I will have to reinstall the OS.
 
Hi,

If the uninstall directory (a hidden system folder) does not exist, then you
cannot uninstall it. Before you go to the extreme of a new installation, set
the system so you can see these folders then, if it exists, you can use the
spuninst.exe file within the appropriate folder. Go to the Control
Panel/Folder Options, and on the View tab, set the options so you can see
hidden and system files. Specifically:

Enable (check) "Display the contents of system folders"
Enable (check) "Show hidden files and folders"
Disable (uncheck): "Hide protected operating system files (recommended)"

I also recommend that you disable (uncheck) "hide extensions for known file
types".

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

bmac said:
I recently purchased a new laptop from Dell. Xp and all Security pathces
Click to expand...
were preloaded on the system. I tried to install Norton AntiVirus but got an
error. Norton told me to uninstall Fix KB828741. when i tried to do this
though the control panel the remove utton was not available. I then discoved
that the $Uninstall file was not in my Windows Directory. How can I
uninstall this patch? Where can I get the Uninstall file needed. Dell is
telling me I will have to reinstall the OS.
 
Are you sure that it in fact was installed? A preinstalled system may
include a Service Pack, but I doubt it was run through the Windows Update
site prior to delivery. Check the file list from this article to see if the
file versions match what is expected:
http://www.microsoft.com/technet/security/bulletin/ms04-012.mspx

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
I have exactly the same problem - this time with a Dell
dimension. The suggest solution on this message board is
to run spuninst.exe - only I don't have this. Anyone have
any other suggestions? Other than Norton being fully
compliant with XP!
-----Original Message-----
I recently purchased a new laptop from Dell. Xp and all
Click to expand...
Security pathces were preloaded on the system. I tried to
install Norton AntiVirus but got an error. Norton told me
to uninstall Fix KB828741. when i tried to do this though
the control panel the remove utton was not available. I
then discoved that the $Uninstall file was not in my
Windows Directory. How can I uninstall this patch? Where
can I get the Uninstall file needed. Dell is telling me I
will have to reinstall the OS.
 
Try using Belarc Adviser, it will show you all your service pack and updates
installed and whether they are verified plus details. A ? as an answer,
couldn't you download the fix to instal and thus get the uninstal?
 
Andrew said:
I have exactly the same problem - this time with a Dell
dimension. The suggest solution on this message board is
to run spuninst.exe - only I don't have this. Anyone have
any other suggestions? Other than Norton being fully
compliant with XP!

Security pathces were preloaded on the system. I tried to
install Norton AntiVirus but got an error. Norton told me
to uninstall Fix KB828741. when i tried to do this though
the control panel the remove utton was not available. I
then discoved that the $Uninstall file was not in my
Windows Directory. How can I uninstall this patch? Where
can I get the Uninstall file needed. Dell is telling me I
will have to reinstall the OS.
Click to expand...
 
Click on 'My Computer'

On the left in the 'System Task' box---select 'add or remove programs'

A list of all available programs will then be listed including KB828741

Select 'Windows XP Hotfix - KB828741

Click on 'remove'

This will remove the KB828741 program.

Install Norton's Antivirus

If you are on automatic updating for Windows..you will be quickly notified
that an update is available and the KB828741 will be reinstalled...or you can
go to the update site and do it manually.
 
Click on 'My Computer'

On the left in the 'System Task' box---select 'add or remove programs'

A list of all available programs will then be listed including KB828741

Select 'Windows XP Hotfix - KB828741

Click on 'remove'

This will remove the KB828741 program.

Install Norton's Antivirus

If you are on automatic updating for Windows..you will be quickly notified
that an update is available and the KB828741 will be reinstalled...or you can
go to the update site and do it manually.
 
Back
Top