B
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G
Guest
Hmmm. None of the steps fix the problem for me.
B
Bill Sanderson MVP
Hmm--tell us more? What version of Windows? Give us some narrative--did
this ever work? Did it just suddenly stop working? Which error message do
you get? Anything of note in the system or application event logs?
--
this ever work? Did it just suddenly stop working? Which error message do
you get? Anything of note in the system or application event logs?
--
G
Guest
OK. Running XP SP2 with all updates applied. Defender service stopped a
couple of days ago (maybe after the last Windows updates). I could restart it
but then it would stop again a few moments later.
I gave up on Defender and tried CounterSpy and its service stopped as well!
Very odd. Then I received the regular mail from Fred Langa pointing to
ongoing svchost.exe problems and followed his suggestions:
Step 1. Patch msi.dll. Users need to replace the msi.dll file (the Microsoft
Installer DLL) that svchost.exe controls. To do this, download and install
the patch from Knowledge Base article 927891.
Step 2. Update Windows Update. Users also need to get the latest Windows
Update client, which is version 3.0. Links to the 32- and 64-bit versions can
be found at the Windows Server Update Services (WSUS) Product Team blog.
For me, Step 2 turned out to be unnecessary as I already have the latest
Windows Update client. Anyway, after rebooting, the CounterSpy service is
working so the problem appears to be fixed. I'll probably stick with
CounterSpy for the time being.
couple of days ago (maybe after the last Windows updates). I could restart it
but then it would stop again a few moments later.
I gave up on Defender and tried CounterSpy and its service stopped as well!
Very odd. Then I received the regular mail from Fred Langa pointing to
ongoing svchost.exe problems and followed his suggestions:
Step 1. Patch msi.dll. Users need to replace the msi.dll file (the Microsoft
Installer DLL) that svchost.exe controls. To do this, download and install
the patch from Knowledge Base article 927891.
Step 2. Update Windows Update. Users also need to get the latest Windows
Update client, which is version 3.0. Links to the 32- and 64-bit versions can
be found at the Windows Server Update Services (WSUS) Product Team blog.
For me, Step 2 turned out to be unnecessary as I already have the latest
Windows Update client. Anyway, after rebooting, the CounterSpy service is
working so the problem appears to be fixed. I'll probably stick with
CounterSpy for the time being.
B
Bill Sanderson MVP
I would recommend those two steps to everyone. 927891 was pushed via
autoupdate some time ago, and the 3.0 client was due to arrive on everyone's
desktop right about now--so you were maybe ahead of the curve on that one.
Usually the issue resolved by this combination is characterized by both high
cpu usage and substantial unresponsiveness of the machine during definition
updates, or any other operation involving the MSI installer.
I hadn't associated it with the crash you are reporting, but I guess the
difference between a hang and a crash can involve other code on a system, so
yours might do it while mine doesn't.
--
autoupdate some time ago, and the 3.0 client was due to arrive on everyone's
desktop right about now--so you were maybe ahead of the curve on that one.
Usually the issue resolved by this combination is characterized by both high
cpu usage and substantial unresponsiveness of the machine during definition
updates, or any other operation involving the MSI installer.
I hadn't associated it with the crash you are reporting, but I guess the
difference between a hang and a crash can involve other code on a system, so
yours might do it while mine doesn't.
--
G
Guest
Thanks Bill. I have a couple of other PCs running XP and one running Vista
and they haven't exhibited this problem. Just one of those things!
and they haven't exhibited this problem. Just one of those things!