KB:887131 - Audio Video Sync Problems

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Guest

Hi all. I've searched the KB and found article 887131 about the sync issues,
but it says it deals with DX9.0b. I have 9.0c installed and still having the
sync issues. I contacted ATI about it, but they directed me back to article
887131. I'm going to continue to pursue on the ATI end, but just wondering
if any MS guys can help me here.

System Specs:
---------------
Processor: AMD Athlon 64 3700+ (San Diego)
Memory....: 2 GB 400MHz SDRAM
Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
Vidoe Card: MSI RX800 Pro-TD256e
Motherboard: Asus A8N-SLI Deluxe
Sound Card: Sound Blaster Audigy (PCI)
OS: MS Windows XP Pro (MMEC License)
TV Tuner: ATI TV-Wonder Pro w/ Remote

Any help you can offer would be great. Thanks.

~Brett
 
The audio is about 1 second ahead of the video, but only when playing from my
TV Tuner. When I watch DivX files, or any other movie on my computer, the
timing is perfect.

~Brett
 
It's when I either capture video, or watch TV on it. It is a PCI card, and
it still does it when I move slots. I've installed as updated software as I
can get from ATI.

~Brett
 
Yeah, and I haven't found too much. Oh well, I guess I'm stuck with it until
Vista comes out in late 2010.... Thanks for the help though.

~Brett
 
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next release that contains this
hotfix.

Hot fix? I have the same problem.
 
Well, the hotfix is meant for those running XP and/or DirectX 9.0b. I'm
running XP SP2 and DX9.0c so it doesn't pertain to me. The hotfix you have
to call for, so I wouldn't put much faith in getting it. All it is is a dll
for you to replace. I'm having the same problems, and I'll pass on what ATI
has told me:
-------
Audio and video out of sync on some channels or recordings

The information in this article applies to certain TV Tuner products under
Windows XP Service Pack 2 (including Media Center Edition).

While watching TV or playing back captured video, audio may be out of sync
with the video. This issue is not specific to ATI, as it may affect 3rd party
TV Tuner / capture devices as well.

The following ATI products may be affected:

* E-HOME WONDER
* HDTV WONDER
* TV WONDER Series

Microsoft has posted Knowledge Base Article - 887131, stating a fix is now
available.
---------
Regarding your issue:

The information in this article applies to the following configurations:

- TV WONDER PRO

When "Best video quality" from the video tab in Setup is checked, audio
levels may become lower. Additionally, the audio and video may become out of
sync after a few channel changes.

!! Audio levels may become lower and after few channel changes, the video
may get out of sync.

WORKAROUND:
In some instances, it may be possible to work around this issue by muting
all other mixer recording inputs other than line in.
------
Dear Customer,

To help you determine if warranty service is required on a technical issue
you are experiencing, please follow the four-step Warranty process below:

STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE

When experiencing a technical issue please visit our KNOWLEDGEBASE to find
answers to your questions prior to requesting warranty service. Please note
that over 80% of the video cards returned to ATI Technologies for Warranty
Service are tested functional.

ATI Technologies recommends that you have the latest drivers to optimize the
performance of your product. These are available from our Drivers Download
page.

Here is a list of examples that likely DO NOT require warranty service.

1. System restarts to a black screen after installa
----------
Regarding your issue:

You have to understand that when all trouble-shooting has been done then
replacing the card is the last step.

If you do not want to...then I suggest that you should consider reisntalling
windows to see if that fixes it.

Also, testing the card in another PC is another way of making sure that it
is not a SOFTWARE related issue.
======================================================

I'm still waiting to test it out (I'm Supposed to be getting another box
soon).

~Brett
 
What is the MS hotfix for the clock timing.

Brett Patterson said:
Well, the hotfix is meant for those running XP and/or DirectX 9.0b. I'm
running XP SP2 and DX9.0c so it doesn't pertain to me. The hotfix you have
to call for, so I wouldn't put much faith in getting it. All it is is a dll
for you to replace. I'm having the same problems, and I'll pass on what ATI
has told me:
-------
Audio and video out of sync on some channels or recordings

The information in this article applies to certain TV Tuner products under
Windows XP Service Pack 2 (including Media Center Edition).

While watching TV or playing back captured video, audio may be out of sync
with the video. This issue is not specific to ATI, as it may affect 3rd party
TV Tuner / capture devices as well.

The following ATI products may be affected:

* E-HOME WONDER
* HDTV WONDER
* TV WONDER Series

Microsoft has posted Knowledge Base Article - 887131, stating a fix is now
available.
---------
Regarding your issue:

The information in this article applies to the following configurations:

- TV WONDER PRO

When "Best video quality" from the video tab in Setup is checked, audio
levels may become lower. Additionally, the audio and video may become out of
sync after a few channel changes.

!! Audio levels may become lower and after few channel changes, the video
may get out of sync.

WORKAROUND:
In some instances, it may be possible to work around this issue by muting
all other mixer recording inputs other than line in.
------
Dear Customer,

To help you determine if warranty service is required on a technical issue
you are experiencing, please follow the four-step Warranty process below:

STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE

When experiencing a technical issue please visit our KNOWLEDGEBASE to find
answers to your questions prior to requesting warranty service. Please note
that over 80% of the video cards returned to ATI Technologies for Warranty
Service are tested functional.

ATI Technologies recommends that you have the latest drivers to optimize the
performance of your product. These are available from our Drivers Download
page.

Here is a list of examples that likely DO NOT require warranty service.

1. System restarts to a black screen after installa
----------
Regarding your issue:

You have to understand that when all trouble-shooting has been done then
replacing the card is the last step.

If you do not want to...then I suggest that you should consider reisntalling
windows to see if that fixes it.

Also, testing the card in another PC is another way of making sure that it
is not a SOFTWARE related issue.
======================================================

I'm still waiting to test it out (I'm Supposed to be getting another box
soon).

~Brett
Click to expand...
 
It's a replacement crystal.dll file (or something like that, maybe
quartz.dll) file. Not sure what the difference(s) is (are) but I do know
that you ahve to call MS for the hotfix.

~Brett
 
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