mg said:
Every time I start up I get a message saying jxrlxbhk.dll can't be found and
has a problem loading. What does this mean and what do I do?
This file name is indicative of malware, so either you had malware and
cleaned it up and the cleanup didn't remove the entry in Startup, or you
still have malware.
A. First make sure the computer is completely virus/malware-free:
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigStoreUSA). Please be aware that not all local shops are skilled at
removing malware and even if they are, your computer may be so infested
that Windows will need to be clean-installed. Have all your data backed
up before you take the machine into a shop.
B. If the machine is clean, run msconfig and find the entry for the file
and uncheck it. See how to do a clean boot in Vista here:
http://support.microsoft.com/kb/331796
You probably won't need to go through all the steps, just use the System
Configuration Utility (msconfig). You don't need to restart immediately,
but the next time you do you'll get a dialog saying you've used the
Utility. Just tick the box that says in effect, "don't bother me about
this again".
Malke
