Just installed new hard drive

  • Thread starter Thread starter Karen
  • Start date Start date
K

Karen

I just installed a new hard drive and used the drive's
utility program to copy everything from my old drive to
the new one.

Now Outlook isn't going out to my ISP's server and
getting my new messages, and when I send a message I get
the "no transport provider available" error. (My
connection's just fine.)

I looked online for some help. One recommendation was to
delete the Personal Folder and create a new one. I did
that, but then all the messages I had disappeared and it
freaked me out so I didn't want to mess with anything
else.

How can I make it work again and have I lost all my
messages?
 
Karen said:
I just installed a new hard drive and used the drive's
utility program to copy everything from my old drive to
the new one.

Now Outlook isn't going out to my ISP's server and
getting my new messages, and when I send a message I get
the "no transport provider available" error. (My
connection's just fine.)

I looked online for some help. One recommendation was to
delete the Personal Folder and create a new one. I did
that, but then all the messages I had disappeared and it
freaked me out so I didn't want to mess with anything
else.

How can I make it work again and have I lost all my
messages?
Click to expand...

Delete the .pst file
Start Outlook and setup your email accouts
import data from old .pst file on your old hard disk

dam
 
Thanks for your reply. Couple of questions...

Delete the new .pst file that I just created?

I wiped out my old hard drive (though the data is
presumably still there since I haven't done anything with
it), so I'm not sure the importing of data from it is an
option.

But shouldn't all this stuff be somewhere on my new drive
already? When I first opened up Outlook after installing
the new drive and copying everything to it, all my
messages and contacts were visible.
 
Thanks for your reply. Couple of questions...

Delete the new .pst file that I just created?
Click to expand...

If you have your email accounts setup and are confident that this .pst is
"virgin", then it should be fine.
I wiped out my old hard drive (though the data is
presumably still there since I haven't done anything with
it), so I'm not sure the importing of data from it is an
option.
Click to expand...

Not sure what you mean by "wiped out" (format?). If so, then you would need
some sort of "unformat" or "undelete" utility to recover it.
But shouldn't all this stuff be somewhere on my new drive
already? When I first opened up Outlook after installing
the new drive and copying everything to it, all my
messages and contacts were visible.
Click to expand...

I read your original message as saying you deleted the .pst that contained
your messages, etc. It may still be in the Recycle Bin if you haven't
emptied it. If not, and unless you have another source for your original
..pst, your only option is to recover it from your old drive, if possible.

Good luck,

dam
 
Actually, I don't know whether I created and/or deleted
a .pst file. Here's what I did:

Start -> Control Panel -> Other Options -> Mail

That brings up a dialog box with Services, Delivery and
Addressing tabs. I selected Personal Folders from the
list on the Services tab and clicked "Remove."

Then, on the same tab, I clicked "Add" and
chose "Personal Folders" from the list.

I haven't done anything with my different accounts (which
I'm assuming is the same as "services," labeled
as "Internet E-mail - [name]."

When I search for files on my computer that are
named "*.pst," it finds two in this location:

C:\Documents and Settings\Karen\Local
Settings\Application Data\Microsoft\Outlook

They are Karen.pst and mailbox.pst.

And, yes, wiped out means I formatted my old drive. But
since I haven't touched it since then, I'm assuming an
undelete untility (if it turns out I need one) would work.

Your help is greatly appreciated.
 
The info on what happens when I search for "*.pst" files
below is wrong. This is what it finds:

mailbox.pst
outlook.pst

in this location:

C:\WINDOWS\Local Settings\Application
Data\Microsoft\Outlook

Also, I've got two profiles on this computer. Just went
into the second one and I am, of course, having the same
sending/receiving problems -- but I haven't done anything
with the Personal Folders yet, so all the contacts and
messages are still there.

Apart from getting back messages and contacts in the first
profile, what can I do to get this one sending and
receiving again?
 
And one more piece of info...

I found in this location:

C:\Documents and Settings\Karen\Application
Data\Microsoft\Outlook

a mailbox.pst file that's 33,586KB.

Could that be my missing stuff? If so, how do I get it
back?
 
The saga continues.

I found all my emails and have imported them.

That leaves me with the original problem: Outlook isn't
sending or receiving.
 
Back
Top