Just a quick rave for ASUS Support

  • Thread starter Thread starter Truck
  • Start date Start date
T

Truck

Hi all, just wanted to share a positive experience with ASUS real
quick. Back on 2-24-05 I noticed some very strange noises coming from
the computer so after getting the case off it was quickly noticed that
the fan nearest the external power connector was failing (tight and
occasionally would stop).

A quick call to ASUS and providing them with the model and serial
number got the RMA person to send out a replacement heatsink/fan
assembly that very day at no charge (since ASUS video cards come with
a 3 year warranty). I received those parts today and all is well
again.

Just a quick tip of the hat to them for giving no hassles whatsoever
in regards to sending out a replacement unit straight away and they
were VERY pleasant to boot.

Wil
 
Truck said:
Hi all, just wanted to share a positive experience with ASUS real
quick. Back on 2-24-05 I noticed some very strange noises coming from
the computer so after getting the case off it was quickly noticed that
the fan nearest the external power connector was failing (tight and
occasionally would stop).

A quick call to ASUS and providing them with the model and serial
number got the RMA person to send out a replacement heatsink/fan
assembly that very day at no charge (since ASUS video cards come with
a 3 year warranty). I received those parts today and all is well
again.

Just a quick tip of the hat to them for giving no hassles whatsoever
in regards to sending out a replacement unit straight away and they
were VERY pleasant to boot.

Wil
Click to expand...


It's always good to hear of a positive experience and it's great to see that
all is well with the replacement fan!
 
Hi all, just wanted to share a positive experience with ASUS real
quick. Back on 2-24-05 I noticed some very strange noises coming from
the computer so after getting the case off it was quickly noticed that
the fan nearest the external power connector was failing (tight and
occasionally would stop).

A quick call to ASUS and providing them with the model and serial
number got the RMA person to send out a replacement heatsink/fan
assembly that very day at no charge (since ASUS video cards come with
a 3 year warranty). I received those parts today and all is well
again.

Just a quick tip of the hat to them for giving no hassles whatsoever
in regards to sending out a replacement unit straight away and they
were VERY pleasant to boot.

Wil
Click to expand...

Good for you. They wouldn't send me a replacement NB fan when I
requested it. They expected me to dismatle my PC and pay to ship the
whole freaking mb back to them. Next mb won't be Abit because of this
experience.
 
Asus support kicks major ass. Thats why they are the best mobo manufacturer
in the world. Its a great business decision to have great support in order
to retain repeat customers who upgrade their mobos every few years. I blew
up my mobo from overclocking and Asus sent me a brand new one in 5 days. I
am an Asus customer for life.
 
Good for you. They wouldn't send me a replacement NB fan when I
requested it. They expected me to dismatle my PC and pay to ship the
whole freaking mb back to them. Next mb won't be Abit because of this
experience.
Click to expand...

Ooops, you're talking Asus and I'm talking Abit. Hehe. My second PC is
an Asus and it doesn't have a NB fan - good thing too.
 
Asus support kicks major ass. Thats why they are the best mobo manufacturer
in the world. Its a great business decision to have great support in order
to retain repeat customers who upgrade their mobos every few years. I blew
up my mobo from overclocking and Asus sent me a brand new one in 5 days. I
am an Asus customer for life.
Click to expand...

Yea, I made a mistake and started ragging on Asus because I thought
the OP had said Abit. Haha. I shorted my Asus P4B533 and Asus fixed it
for free. Good company that Asus. I have an Abit IC7 too and they
wouldn't send me a NB replacement fan when it started making grinding
noises. Yet I hear for Euro customers they do - pissed me right off.
 
Yes, btw my brother bought an asus video card a couple years back and got
excellent support regarding the installation and settings for it. They were
far more patient with him than I was.

Mike
 
Mike said:
Yes, btw my brother bought an asus video card a couple years back and got
excellent support regarding the installation and settings for it. They
were far more patient with him than I was.
Click to expand...


Heh, I think we've all been there at one point or another when it comes to
showing patience (or lack thereof) with other users. :-)
 
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