Outlook Junk E-mail Outlook 2007

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GNAWALKER

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This is my first time asking a question or indeed using any type of forum, so if I have broken or abused any rules, I apologies in advance.

When I go into Junk e-mail and put certain contacts in my safe recipients lists or safe senders list the e-mail always seem to get sent to my Junk mail folder. I have checked my junk mail options to ensure that the e-mail addresses are not in my blocked senders list, which they aren’t, however mails are still going to junk mail.
 
Welcome to the site :)

Just to confirm, to allow an e-mail from a sender through you should be clicking "Add sender to safe senders list" (and not the safe recipient one).

If you go to the junk e-mail options in Outlook, do you see the list of senders in the safe senders list correctly?
 
Thanks for your reply.

In answer to your question, I do see the list of senders in the safe senders list and I have checked the junk mail to ensure they do not appear in that list. However, the mails still seem to being sent to junk mail.
 
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