Jimmy S. about help with game

  • Thread starter Thread starter Patsy
  • Start date Start date
P

Patsy

Hi Jimmy i did everything u said and when i try to download from the disc
this is what comes up.....Encore autorun has encountered a problem and has
to close...Encore i guess is who puts out the disc's butthe offical name is
Hoyle....is their anything i can do about this auto run thing?.....i
searched and i seem to have auto run but it was in a lot of different
places......the main thing it says is Encore autorun has encoured a problem
and has to close that is as far as i can get....any help would be
appreciated....:)......Patsy

Hi Patsy,
Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Patsy Wrote:
=================
| my hubby got a game called hoyle board and puzzle games 2007 for
| christmas....he has a 3 year old celron dell computer with xp windows....i
| tryed to download it and i kept getting a messages from microsoft
| saying.....encountered a problem and has to close down before i ever even
| got it downloaded....their are 2 disc for the game....so i read the book
and
| it said if auto run is disabled go to run and type in
hoyle_board_games_2007
| exe....so i did this and then clicked on the game where it downoaded under
| windows but when it came up i kept getting the same message i got when i
was
| trying to download it....when i would click ok it would go to a black
screen
| the the message would come up....i was clicking ok to play the game,,,,but
| then it would go off after this message....i have a 6 yr old dell pentium
xp
| windows and it went right in.....can anyone help me...thanks Patsy
 
Hi Patsy,

If you're not experiencing similar issues installing other software
on your system, it is possible that the disc itself is defective. To
be certain, please try to install that game on another computer,
and see if it exibts the same behaviour on that computer as well.

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Patsy Wrote:
=================
| Hi Jimmy i did everything u said and when i try to download from the disc
| this is what comes up.....Encore autorun has encountered a problem and has
| to close...Encore i guess is who puts out the disc's butthe offical name is
| Hoyle....is their anything i can do about this auto run thing?.....i
| searched and i seem to have auto run but it was in a lot of different
| places......the main thing it says is Encore autorun has encoured a problem
| and has to close that is as far as i can get....any help would be
| appreciated....:)......Patsy
|
| Hi Patsy,
| Let's try some basic troubleshooting. If the problem still persists
| please post back and we'll try some more steps. Good luck! :-)
|
| 1. To see if it's a software conflict: Temporarily disable Startup
| programs one at a time, starting with Firewall, Antivirus, and ad
| blockers using this utility: http://www.mlin.net/StartupCPL.shtml
| or this method: http://www.pacs-portal.co.uk/startup_content.php
|
| You can lookup what a program does before you disable it here:
| http://www.sysinfo.org/startuplist.php
|
| 2. Run a virus scan at: http://housecall.antivirus.com and then
| install MS AntiSpyware from: www.microsoft.com/spyware to
| remove any Spyware or Adware which could clog up your PC.
|
| 3. Click My Computer / Rightclick the Drive & Choose Properties
| / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
| the "Error-Checking" and "Defragmentation" utilities.
|
| 4. Go to the Windows Update site for everything under Critical and
| Recommended: http://windowsupdate.microsoft.com Some games
| require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
|
| 5. Update DirectX and your Chipset, Sound, &Video Drivers:
| For all Video / DirectX / Game and Hardware Issues, I have a
| Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
|
|
| Patsy Wrote:
| =================
|| my hubby got a game called hoyle board and puzzle games 2007 for
|| christmas....he has a 3 year old celron dell computer with xp windows....i
|| tryed to download it and i kept getting a messages from microsoft
|| saying.....encountered a problem and has to close down before i ever even
|| got it downloaded....their are 2 disc for the game....so i read the book and
|| it said if auto run is disabled go to run and type in hoyle_board_games_2007
|| exe....so i did this and then clicked on the game where it downoaded under
|| windows but when it came up i kept getting the same message i got when i was
|| trying to download it....when i would click ok it would go to a black screen
|| the the message would come up....i was clicking ok to play the game,,,,but
|| then it would go off after this message....i have a 6 yr old dell pentium xp
|| windows and it went right in.....can anyone help me...thanks Patsy
 
thanks Jimmy but it installs on my computer....Patsy....i have pentium
hubby's is celaron i don't know if this makes a difference or not and his is
about 4 years newer than mine...:)
 
Hi Patsy,

Your best solution would be to repair Windows using these instructions:

How to repair Windows XP:
Unplug from your Internet connection, and then repair Windows:
using this method: http://michaelstevenstech.com/XPrepairinstall.htm

Afterwards, boot up your system, turn on your XP Internet Firewall,
plug back into your Internet connection and install all Critical and
Recommended updates from: http://windowsupdate.microsoft.com

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


Patsy Wrote:
=================
| thanks Jimmy but it installs on my computer....Patsy....i have pentium
| hubby's is celaron i don't know if this makes a difference or not and his is
| about 4 years newer than mine...:)
|
|
|
| || Hi Patsy,
||
|| If you're not experiencing similar issues installing other software
|| on your system, it is possible that the disc itself is defective. To
|| be certain, please try to install that game on another computer,
|| and see if it exibts the same behaviour on that computer as well.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any
|| rights.
|| _________________________________________________________
||
|| Patsy Wrote:
|| =================
||| Hi Jimmy i did everything u said and when i try to download from the disc
||| this is what comes up.....Encore autorun has encountered a problem and has
||| to close...Encore i guess is who puts out the disc's butthe offical name is
||| Hoyle....is their anything i can do about this auto run thing?.....i
||| searched and i seem to have auto run but it was in a lot of different
||| places......the main thing it says is Encore autorun has encoured a problem
||| and has to close that is as far as i can get....any help would be
||| appreciated....:)......Patsy
|||
||| Hi Patsy,
||| Let's try some basic troubleshooting. If the problem still persists
||| please post back and we'll try some more steps. Good luck! :-)
|||
||| 1. To see if it's a software conflict: Temporarily disable Startup
||| programs one at a time, starting with Firewall, Antivirus, and ad
||| blockers using this utility: http://www.mlin.net/StartupCPL.shtml
||| or this method: http://www.pacs-portal.co.uk/startup_content.php
|||
||| You can lookup what a program does before you disable it here:
||| http://www.sysinfo.org/startuplist.php
|||
||| 2. Run a virus scan at: http://housecall.antivirus.com and then
||| install MS AntiSpyware from: www.microsoft.com/spyware to
||| remove any Spyware or Adware which could clog up your PC.
|||
||| 3. Click My Computer / Rightclick the Drive & Choose Properties
||| / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
||| the "Error-Checking" and "Defragmentation" utilities.
|||
||| 4. Go to the Windows Update site for everything under Critical and
||| Recommended: http://windowsupdate.microsoft.com Some games
||| require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
|||
||| 5. Update DirectX and your Chipset, Sound, &Video Drivers:
||| For all Video / DirectX / Game and Hardware Issues, I have a
||| Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
|||
|||
||| Patsy Wrote:
||| =================
|||| my hubby got a game called hoyle board and puzzle games 2007 for
|||| christmas....he has a 3 year old celron dell computer with xp windows....i
|||| tryed to download it and i kept getting a messages from microsoft
|||| saying.....encountered a problem and has to close down before i ever even
|||| got it downloaded....their are 2 disc for the game....so i read the book and
|||| it said if auto run is disabled go to run and type in hoyle_board_games_2007
|||| exe....so i did this and then clicked on the game where it downoaded under
|||| windows but when it came up i kept getting the same message i got when i was
|||| trying to download it....when i would click ok it would go to a black screen
|||| the the message would come up....i was clicking ok to play the game,,,,but
|||| then it would go off after this message....i have a 6 yr old dell pentium xp
|||| windows and it went right in.....can anyone help me...thanks Patsy
 
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