Javaxcript Problems

[MtnLadyinBlackHills1986]

I'm having problems with javascript. I've been told this is part of Windows
and is entirely different from the Sun software, Java. My paycheck stub is
shown on an online program and I can't bring the link up. All I ever get is
"error on page".

I've had this problem on other sites too. They were not as crucial, so I
had just let it go before. Can anyone help me with this? Thank you!

 

[Twayne]

I'm having problems with javascript. I've been told this is part of
Windows and is entirely different from the Sun software, Java. My
paycheck stub is shown on an online program and I can't bring the
link up. All I ever get is "error on page".

I've had this problem on other sites too. They were not as crucial,
so I had just let it go before. Can anyone help me with this? Thank
you!

Wow. My car door swings open every time I go over three bumps and then
make a turn. I always close it firmly. I've had other problems too but
it didn't matter as much. Can you help me? Then I'll help you if you
weren't able to find the help in this response.

 

[Elmo]

I'm having problems with javascript. I've been told this is part of Windows
and is entirely different from the Sun software, Java. My paycheck stub is
shown on an online program and I can't bring the link up. All I ever get is
"error on page".

I've had this problem on other sites too. They were not as crucial, so I
had just let it go before. Can anyone help me with this? Thank you!

For Jscript Errors, you might look through the suggestions on this web site:
http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=javascript+errors

You might try these first though.

Repair 5.6 Scripting Engine install:

Click, Start, Run, type

Regsvr32 vbscript.dll

Click OK

Click Start, Run, type

Regsvr32 jscript.dll

Click OK

 

[Daave]

I'm having problems with javascript.

What kind of problems?

I've been told this is part of
Windows and is entirely different from the Sun software, Java.

That is correct.

My
paycheck stub is shown on an online program and I can't bring the
link up.

What is the name of this program?

All I ever get is "error on page".

Assuming there is more to this message, what is the *complete* text of
the error message?

I've had this problem on other sites too.

Which sites?

They were not as crucial,
so I had just let it go before. Can anyone help me with this?

What browser are you using? If it's IE7, do the following:

Tools | Options | Security tab.

What is the security level?

Then, click on the "Custom level" button and scroll down to Scripting.
What are the settings for the five sub-categories?

What are the names of all the security programs you run?

Have you tried running IE7 (if that's what you have!) in "No Add-Ons"
mode?

Have you cleared your browser cache, closed and reopened your browser?

 

[MtnLadyinBlackHills1986]

"Daave", thanks for replying. Here are the answers to your questions:

What kind of problems?

When I click on links, they will not open. I briefly see a notation about
"javascript" in the bottom left hand corner of my screen before the "error on
page" message comes up.

What is the name of this program?

PrimeStub.com at https://www.primestub.com

Assuming there is more to this message, what is the *complete* text of
the error message?

If I hold down the mouse button on the link, this message shows:
"javascriptpen_window(the website URL)" When I let go of the mouse, I get
the "Error on Page" message

Which sites?

A website called Prime Clock (https://primeclockonline.taserver.com) and my
banking website (I prefer not to put their URL here).

What browser are you using? If it's IE7, do the following:

Tools | Options | Security tab.

What is the security level?

Yes, I am using IE7. The security level is "medium-high".

Then, click on the "Custom level" button and scroll down to Scripting.
What are the settings for the five sub-categories?

Active Scripting: "Enable"

Allow Programmatic Clipboard Access: "Prompt"

Allow Status Bar Updates Via Script: "Disable"

Allow Websites To Prompt For Information Using Scripted Windows: "Disable"

Scripting Of Java Applets: "Enable"

What are the names of all the security programs you run?

Webroot Antivirus with Antispyware and Webroot Desktop Firewall.

I brought up the troubleshooting link Elmo suggested above, which mentioned
that possibly settings in their software could be seeing scripts as security
risks. I've sent an email to them tonight, asking about this possibility.

Have you tried running IE7 (if that's what you have!) in "No Add-Ons"
mode?

I'm sorry, "Daave", I don't know how to do that. I only know enough about
computers/programming to make me dangerous. How do I run "No Add-Ons" mode?

Have you cleared your browser cache, closed and reopened your browser?

Yes, I've tried that several times. I've even cleared everything and
completely shut my computer down and brought it up again. Doesn't help.

Thank you for the help, Daave and Elmo. Twayne, I can't help with your car.
I know even less about cars than I do about computers...

I really appreciate the help. If it turns out my firewall or antivirus
settings are the problem, I'll post the results here. Thank you!

 

[Daave]

"Daave", thanks for replying. Here are the answers to your questions:


When I click on links, they will not open. I briefly see a notation
about "javascript" in the bottom left hand corner of my screen before
the "error on page" message comes up.


PrimeStub.com at https://www.primestub.com


If I hold down the mouse button on the link, this message shows:
"javascriptpen_window(the website URL)" When I let go of the
mouse, I get the "Error on Page" message


A website called Prime Clock (https://primeclockonline.taserver.com)
and my banking website (I prefer not to put their URL here).


Yes, I am using IE7. The security level is "medium-high".


Active Scripting: "Enable"

Allow Programmatic Clipboard Access: "Prompt"

Allow Status Bar Updates Via Script: "Disable"

Allow Websites To Prompt For Information Using Scripted Windows:
"Disable"

Scripting Of Java Applets: "Enable"


Webroot Antivirus with Antispyware and Webroot Desktop Firewall.

Gotta be one of those.

I brought up the troubleshooting link Elmo suggested above, which
mentioned that possibly settings in their software could be seeing
scripts as security risks. I've sent an email to them tonight,
asking about this possibility.


I'm sorry, "Daave", I don't know how to do that. I only know enough
about computers/programming to make me dangerous. How do I run "No
Add-Ons" mode?

If you have an IE icon on your desktop, you should be able to
right-click it and select "Start Without Add-ons."

Yes, I've tried that several times. I've even cleared everything and
completely shut my computer down and brought it up again. Doesn't
help.

Thank you for the help, Daave and Elmo. Twayne, I can't help with
your car. I know even less about cars than I do about computers...

I really appreciate the help. If it turns out my firewall or
antivirus settings are the problem, I'll post the results here.
Thank you!

YW.

 

[MtnLadyinBlackHills1986]

No reply yet from my antivirus software company. But I tried an experiment
this morning. Under IE 7, Tools, Internet Options, Advanced, Browsing, I
cleared the "Disable Script Debugging (Internet Explorer)". When I tried to
access the links, I got an window, stating "A Runtime Error has occurred. Do
you wish to Debug?

Line 25
Error: 'null' is null or not an object"

I kept clicking "Yes" but the Debug didn't seem to work. I clicked four
times, then the screen disappeared.

Does this error message "ring a bell"? I'd appreciate any additional help,
"Daave". I'm out of my league here...

Thank you so much.

 

[Daave]

No reply yet from my antivirus software company. But I tried an
experiment this morning. Under IE 7, Tools, Internet Options,
Advanced, Browsing, I cleared the "Disable Script Debugging (Internet
Explorer)". When I tried to access the links, I got an window,
stating "A Runtime Error has occurred. Do you wish to Debug?

Line 25
Error: 'null' is null or not an object"

I kept clicking "Yes" but the Debug didn't seem to work. I clicked
four times, then the screen disappeared.

Does this error message "ring a bell"? I'd appreciate any additional
help, "Daave". I'm out of my league here...

I would recommend not experimenting, so recheck that box.

Have you tried starting IE7 in No Add-Ons mode?

If no joy, try a Clean Boot (which can always be undone):

http://support.microsoft.com/kb/310353

Are you running the Windows Firewall *simultaneously* with the Webroot
Firewall? If so, that can cause problems.

 

[MtnLadyinBlackHills1986]

Thank you for replying, "Daave". I had checked that I wanted notification of
replies but your reponse never reached my email. I came and checked the
forum today.

I still haven't heard from my antivirus company yet. Here are my replies to
your questions:

I would recommend not experimenting, so recheck that box.

I have rechecked the box and will not experiment any more.

Have you tried starting IE7 in No Add-Ons mode?

I don't know how to do that. Could you let me know to to do this?

If no joy, try a Clean Boot (which can always be undone):

http://support.microsoft.com/kb/310353

I will try this but prefer to try the IE7 in No Add-Ons mode first.

Are you running the Windows Firewall *simultaneously* with the Webroot
Firewall? If so, that can cause problems.

When I go to "Windows Firewall" on Control Panel and right or left click, I
get the message, "Due to an unidentified problem, Windows cannot display
Windows Firewall settings." Obviously, I can't change the settings when I
can't access them. :-(

I appreciate your help, "Daave".

 

[Daave]

Thank you for replying, "Daave". I had checked that I wanted
notification of replies but your reponse never reached my email. I
came and checked the forum today.

I still haven't heard from my antivirus company yet. Here are my
replies to your questions:


I have rechecked the box and will not experiment any more.


I don't know how to do that. Could you let me know to to do this?

I already did. Here it is again:

If you have an IE icon on your desktop, you should be able to
right-click it and select "Start Without Add-ons."

(Here's more info

If you don't have the proper desktop shortcut icon, you can try this:

Start | All Programs | Accessories | System Tools | Internet Explorer
(No Add-ons)

There's even a third way! You can try:

Start | Run | then type:

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

Then click OK.

I will try this but prefer to try the IE7 in No Add-Ons mode first.

Makes sense.

When I go to "Windows Firewall" on Control Panel and right or left
click, I get the message, "Due to an unidentified problem, Windows
cannot display Windows Firewall settings." Obviously, I can't change
the settings when I can't access them. :-(

Start | Run | then type:

services.msc

Then click OK.

Scroll down to Windows Firewall/Internet Connection Sharing (ICS). What
are the values in Status and Startup Type columns?.

 

[MtnLadyinBlackHills1986]

"Daave", sorry I missed the previous instructions for opening IE 7 without
add-ons. I tried that and IT WORKED! Thank you, thank you, thank you!
Obviously, the "add-ons" were the problem.

services.msc

Then click OK.

Scroll down to Windows Firewall/Internet Connection Sharing (ICS). What
are the values in Status and Startup Type columns?.

My settings are: (Status) "Started" (Startup Type) "Automatic". Are
these settings correct?

Thank you so much for your help! You've been a lifesaver.

Sue

 

[Daave]

"Daave", sorry I missed the previous instructions for opening IE 7
without add-ons. I tried that and IT WORKED! Thank you, thank you,
thank you! Obviously, the "add-ons" were the problem.

We're getting there.

I would imagine *one* of the add-ons is the problem. You can identify
which one by selectively disabling them by running IE in regular mode
and clicking on:

Tools | Manage Add-ons | Enable or Disable Add-ons...

I wonder what the culprit is. Chances are there is a setting within that
program that will accomplish the same thing (i.e., not interfering with
your javascript-related issue).

My settings are: (Status) "Started" (Startup Type) "Automatic".
Are these settings correct?

Actually, this means you are running Windows Firewall. That is a correct
setting if you are running no other firewalls. But running two firewalls
simultaneously often causes problems. If you are satisfied with your
Webroot Firewall, I would disable the Windows Firewall. That is usually
accomplished by the method I gave you before:

Start | Control Panel | Windows Firewall | Off | OK

But you told me you were prevented from doing this! Perhaps if you boot
into Safe Mode this will work.

Then, reboot into normal mode and go to this Web site to make sure your
firewall is working:

https://www.grc.com/x/ne.dll?bh0bkyd2

Then click on Proceed and then "All Service Ports."

Thank you so much for your help! You've been a lifesaver.

YW.

 

[MtnLadyinBlackHills1986]

Hi, "Daave". I've been out of town and just getting back here.

I would imagine *one* of the add-ons is the problem. You can identify
which one by selectively disabling them by running IE in regular mode
and clicking on:

Tools | Manage Add-ons | Enable or Disable Add-ons...

I wonder what the culprit is. Chances are there is a setting within that
program that will accomplish the same thing (i.e., not interfering with
your javascript-related issue).

I haven't had time to do that yet. But I will go through each one if you
think it's necessary (see info below).

Actually, this means you are running Windows Firewall. That is a correct
setting if you are running no other firewalls. But running two firewalls
simultaneously often causes problems. If you are satisfied with your
Webroot Firewall, I would disable the Windows Firewall. That is usually
accomplished by the method I gave you before:

Start | Control Panel | Windows Firewall | Off | OK

But you told me you were prevented from doing this! Perhaps if you boot
into Safe Mode this will work.>

I booted into Safe Mode but I got the same error message, "Due to an
unidentified problem, Windows cannot display Windows Firewall settings". :0(

I was having problems with my browsers not opening today. So I called my
ISP to see if they were having technical problems. They weren't but I
learned something interesting today. I've been running THREE firewalls!
Years ago (when I had dial-up), they had me install a program called "PC
Client Tools". I thought it was a utility program (didn't check it out), but
Support said it's a firewall too!

I found that when I disabled either the Webroot or PC Client Tools program,
my browsers came up. Also, my javascript problem I've been writing about is
gone. ??? The links work now.

Since I can't access the Windows Firewall, should I disable both the others
and just use that?

I did go to the ShieldsUP! site you sent me. I had three red "open" boxes
in numbers 21, 22 and 23 and one red "open" box in number 80. The rest were
in green "stealth" mode. This was with both Windows and Webroot Firewalls
running.

When I disabled Webroot's firewall and just the Windows one was on, I got
the same reading. This sounds like my ISP is doing most of the protecting
and I have a few vulnerable spots. Doesn't sound good. I'm no computer whiz
(as I know you have already figured out :0) ). Do you have any suggestions
what I should do?

Thanks, "Daave". I truly appreciate your input and help.

Sue

 

[Daave]

Hi, "Daave". I've been out of town and just getting back here.


I haven't had time to do that yet. But I will go through each one if
you think it's necessary (see info below).

I guess it's not necessary if you don't mind using No Add-ons mode for
those times you go those sites. Personally, I'd prefer to always use
regular mode.

I booted into Safe Mode but I got the same error message, "Due to an
unidentified problem, Windows cannot display Windows Firewall
settings". :0(

I Googled that message. This was the first hit:

http://windowsxp.mvps.org/sharedaccess.htm

Do you (or did you ever) have Windows Live OneCare installed? If not,
it's quite possible you're infected with malware!

I was having problems with my browsers not opening today. So I
called my ISP to see if they were having technical problems. They
weren't but I learned something interesting today. I've been running
THREE firewalls! Years ago (when I had dial-up), they had me install
a program called "PC Client Tools". I thought it was a utility
program (didn't check it out), but Support said it's a firewall too!

I found that when I disabled either the Webroot or PC Client Tools
program, my browsers came up. Also, my javascript problem I've been
writing about is gone. ??? The links work now.

Like I said in an earlier post, Webroot is the likely cause.

Since I can't access the Windows Firewall, should I disable both the
others and just use that?

Personally, I would physically disconnect from the Internet and
*uninstall* those programs. And reboot. And *then* try to go to the
settings for Windows Firewall. If you still can't get in, I would
suspect malware.

I did go to the ShieldsUP! site you sent me. I had three red "open"
boxes in numbers 21, 22 and 23 and one red "open" box in number 80.
The rest were in green "stealth" mode. This was with both Windows
and Webroot Firewalls running.

That's not good. (But at least you know.) Again, this points to malware.

When I disabled Webroot's firewall and just the Windows one was on, I
got the same reading. This sounds like my ISP is doing most of the
protecting and I have a few vulnerable spots. Doesn't sound good.
I'm no computer whiz (as I know you have already figured out :0) ).
Do you have any suggestions what I should do?

Go to Malke's page:

http://www.elephantboycomputers.com/page2.html#Viruses_Malware

Follow her advice; she's really on the ball. If you discover you do have
a hard-to-get-rid-of virus, etc., either take your PC to a local
technician (stay away from Geek Squad, etc.) or save all your data and
perform a clean install of the OS. There is also the option of removing
the malware, but sometimes that can be very involved. If you decide
that's what you want to do (well, if you do have malware!), post back.
You may even start a new thread since the scope of what you are asking
about will have significantly changed.

Thanks, "Daave". I truly appreciate your input and help.

Sue

YW, Sue.

P.S. If you haven't done so already, download and install MBAM (free
trial version):

http://www.malwarebytes.org/mbam.php

Then run it in Safe Mode (make sure you update it). I'm curious to know
what it finds. Or even if you are able to install it (some malware
prevents that form happening).

 

[MtnLadyinBlackHills1986]

Hi, "Daave". Thanks for all your research and information. Wow. It looks
like I've opened a "can of worms". And I've tried to be super cautious with
the Internet.

Right now, I have an online job and just don't have time to explore
everything on the links you kindly provided. I will be finding out in the
near future if I will be still be working there. So, in the meantime, I have
an older program which takes webpage "snapshots" and I'll save all your
information. It's a lot easier than trying to go way back in the forum. Of
course, I'll have to type in links but no big deal.

I do back up my data regularly. If I'm no longer working, I'll try your
suggestions. If all else fails, I'll format my hard drive and reinstall
Windows. I'll start a new thread if I use the links you suggested.

Thank you so much for all your input, "Daave". If I had 1/10 of your
knowledge, I wouldn't be in this predicament! :0)

Sue

 

[Daave]

Hi, "Daave". Thanks for all your research and information. Wow. It
looks like I've opened a "can of worms". And I've tried to be super
cautious with the Internet.

Right now, I have an online job and just don't have time to explore
everything on the links you kindly provided. I will be finding out
in the near future if I will be still be working there. So, in the
meantime, I have an older program which takes webpage "snapshots" and
I'll save all your information. It's a lot easier than trying to go
way back in the forum. Of course, I'll have to type in links but no
big deal.

I do back up my data regularly. If I'm no longer working, I'll try
your suggestions. If all else fails, I'll format my hard drive and
reinstall Windows. I'll start a new thread if I use the links you
suggested.

Thank you so much for all your input, "Daave". If I had 1/10 of your
knowledge, I wouldn't be in this predicament! :0)

Sue

Glad to help, Sue. Good luck.