iTunes & Quicktime

  • Thread starter Thread starter Terence
  • Start date Start date
T

Terence

I downloaded these but am not able to open them.I get the error message "an
error has been encountered and must close.Tell Microsoft about this problem "
 
I downloaded these but am not able to open them.I get the error message "an
error has been encountered and must close.Tell Microsoft about this
Click to expand...
problem "

1. Did you find any messages about these software apps in
the XP section of the MS Knowledge Base?
2. If you seek more help here, better repost mentioning
version numbers of your XP OS and both these apps.
 
Terence said:
I downloaded these but am not able to open them.I get the error
message "an error has been encountered and must close.Tell
Microsoft about this problem "
Click to expand...

That is the *exact* error message?

When you say you downloaded those - do you mean you saved them locally to
your computer and are attempting to install them by double-clikcing them;
you went to the web page and tried installing from the web page; you have
themn installed but in trying to open them you get an error?
 
I went to webpage downloaded iTunes.Saved to desk top then installed it but
when I double click on icon it will not open.Then error message i quoted
appears and asks that a report be sent to Microsoft.Which i have done but one
does not get a direct reply I think it gives them info about faults that
occur generally.
 
Suggest you post your problem in the Apple Itunes forum.

:I went to webpage downloaded iTunes.Saved to desk top then installed it but
: when I double click on icon it will not open.Then error message i quoted
: appears and asks that a report be sent to Microsoft.Which i have done but
one
: does not get a direct reply I think it gives them info about faults that
: occur generally.
: --
: TF
:
:
: "Shenan Stanley" wrote:
:
: > Terence wrote:
: > > I downloaded these but am not able to open them.I get the error
: > > message "an error has been encountered and must close.Tell
: > > Microsoft about this problem "
: >
: > That is the *exact* error message?
: >
: > When you say you downloaded those - do you mean you saved them locally
to
: > your computer and are attempting to install them by double-clikcing
them;
: > you went to the web page and tried installing from the web page; you
have
: > themn installed but in trying to open them you get an error?
: >
: > --
: > Shenan Stanley
: > MS-MVP
: > --
: > How To Ask Questions The Smart Way
: >
: >
: >
: >
 
Terence said:
I went to webpage downloaded iTunes.Saved to desk top then installed it
but
when I double click on icon it will not open.Then error message i
quoted
appears and asks that a report be sent to Microsoft.Which i have done
but one
does not get a direct reply I think it gives them info about faults
that
occur generally.
Click to expand...

*That* is the part that Shenan asked you to post!

Please, post the entire error message. You can also post any recent
error reports from Event Viewer:

Start | Control Panel | Administrative Tools | Event Viewer

If you come across a recent error, double-click on it and click on the
Copy button (upper right-hand corner below the down arrow button). Then
you will be able to paste that information in your next post.

By the way, what is the name of the installation file you downloaded to
your desktop?
 
Shenan the exact message for both iTunes & Quicktime say "iT & QT have
encountered a problem & have to close.Tell Microsoft about this " and one has
option of sending an error report but there is no direct reply to it from
MS.The programme is installed but I'm damned if I can open it.
 
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