IT dept uninstalled then reinstalled SQL Now my contacts are missi

  • Thread starter Thread starter Kimitt
  • Start date Start date
K

Kimitt

IT got into my computer to repair my SQL server program. They ended up
uninstalling then reinstalling the program. I believe I probably have an
updated versionat this point.
Now I am getting error messages and am unable to use ANY of my contacts.
IT has no idea why the SQL program would be effecting my contacts.
Any thoughts?
 
Neither would we because you provided no information. Outlook version,
information store, why you "can't use" your Contacts, what happens when you
try, and how you are trying to access them would seem the very least you
should have posted. Include Error messages and Event viewer information.
 
#1) Are you by chance using Outlook with BCM? If your IT dept wiped out all
things related to SQL then you would no longer have any access to your
contacts which are maintained in an SQL database (at least for the version
of Outlook you're using) and which in turn would explain why things turned
problematic.

#2) If you are not using BCM - then only most logical cause of the problem
would be a custom form with custom code that is somehow tied to an SQL
database.

Outlook, by itself (other than BCM as noted above) is not affected by
anything SQL.

Karl

___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
 
Sorry, this was my first time using the forums to try and solve a problem.
My IT department has not been able to help me.

I didn;t realize there was so much information I needed to post right away.

Russ Valentine said:
Neither would we because you provided no information. Outlook version,
information store, why you "can't use" your Contacts, what happens when you
try, and how you are trying to access them would seem the very least you
should have posted. Include Error messages and Event viewer information.
--
Russ Valentine
[MVP-Outlook]
Kimitt said:
IT got into my computer to repair my SQL server program. They ended up
uninstalling then reinstalling the program. I believe I probably have an
updated versionat this point.
Now I am getting error messages and am unable to use ANY of my contacts.
IT has no idea why the SQL program would be effecting my contacts.
Any thoughts?
Click to expand...
Click to expand...
 
Yes, and these are the errors I get everytime I start up Outlook:

"Business Contact Manager cannot be loaded.
This action cannot be completed because Business contact Manager cannot
access the database.
Service MSSQL$MSSMLBIZ was not found on computer.
Do you want to change the database configuration?"
(get 3 screens of that everytime, not sure why...)
When I click to change the configuration, I get this error:

"This action cannot be completed because Business contact Manager cannot
access the database.
Service MSSQL$MSSMLBIZ was not found on computer."

Then I check "Select an existing database"
"type the name of the computer where the existing BCM database is stored,
and then click CONNECT."

When I click connect
It gives me an error sound and then says:
BCM for Outlook:
"Cannot find the selected database. Verify that the network and the
computer on which the databases
are located are available, and that you have permission to access."

My SQL was not acting properly, which is why they uninstalled then
reinstalled it, but I am hoping that somewhere on my computer is a SQL back
up or something I can use to rebuild or reconnect the BCM.

Is there any hope?

Thanks, Karl.
 
You'll need to re-install BCM.
You should also tell IT that in future they should be aware of what's on the
system before killing everything, especially services installed by
applications such as BCM.

Whether or not you'll regain access to your old BCM database will likely
depend on how complete a purge was conducted on your system and what, if
any, data backups were done (an activity I'd suggest handing over to IT).
The MSSQL$MSSMLBIZ service is installed/used by BCM.

Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
 
Wow, that pretty much answers everything. Thanks so much for all your help!!!
One last question:
How do I just reinstall install BCM without wiping out Outlook?

To be honest, I am a less than excited about the prospect of handing this
computer over again to anyone else...
 
Been a while since I've actually played around with installing Outlook & BCM
myself and then had different variations. <After making a backup of your
system> - jus re-installing from your original setup CD's should be all that
you need. Whether or not you'll get your BCM data back depends a great deal
on whether or not your original files got deleted in the exercise as well
(simply re-installing Outlook doesn't cause your data to be lost but as
mentioned, but don't recall the recovery process for BCM off-hand since it's
not something we focus on for product development).

Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
 
Karl;
I had the same problem defined above. When you attempt to re-install or
"repair" the BCM database, that item is grayed out in the advanced mode.
There is no way to re-install the database as the install software will not
work. I even tried to do it from the install directory off of the disk. Nada.

This is not the first time I have had a problem with BCM. The first time I
gave up and bought 2007 thinking (how stupid of me) that this problem had
been solved. When I up dated my sql from 2005 to 2008 bingo, no BCM. Since
BCM supposedly does not use sql, why the problem.

I am in Vista, 32bit HP laptop. Is there anyone who knows how to solve this
problem?

Lee Sorensen
 
Back
Top