Issues when attempting to install a network printer.

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Guest

When I click on add printer I am receiving the message that I don't have that
privilege; however, I am the administrator for this machine. It offers to
allow me to sign in as a different user (of which there are none on this
machine) so I click the button for that and choose "Administrator" and no
password. I then get the following errors:

1.) "The procedure entry point CMP_WaitNoPendingInstallEvents could not be
located in the dynamic link library CFGMGR.dll"

2.) "Error loading printui.dll. The specified procedure could not be found."

This is a network printer, I have installed the drivers locally and have
been able to print from various programs but I use some specialty programs in
my work which I am unable to print from and I cannot print any html files
from the internet. I get a generic printer error in these instances.

If anyone has any ideas I would love to hear them.
 
what are the file sizes and file dates for
printui.dll
cfgmgr.dll

Printui should only be located in \windows\system32 make sure there is not
another one anywhere else onthe system

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
I'll check that and let you know. We just reconfigured this computer the end
of Jan so I'm afraid it may be dual links in the registry that's causing the
problem since we reinstalled xp when we reconfigured.

Alan Morris said:
what are the file sizes and file dates for
printui.dll
cfgmgr.dll

Printui should only be located in \windows\system32 make sure there is not
another one anywhere else onthe system

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Carla said:
When I click on add printer I am receiving the message that I don't have
that
privilege; however, I am the administrator for this machine. It offers to
allow me to sign in as a different user (of which there are none on this
machine) so I click the button for that and choose "Administrator" and no
password. I then get the following errors:

1.) "The procedure entry point CMP_WaitNoPendingInstallEvents could not
be
located in the dynamic link library CFGMGR.dll"

2.) "Error loading printui.dll. The specified procedure could not be
found."

This is a network printer, I have installed the drivers locally and have
been able to print from various programs but I use some specialty programs
in
my work which I am unable to print from and I cannot print any html files
from the internet. I get a generic printer error in these instances.

If anyone has any ideas I would love to hear them.
Click to expand...
Click to expand...
 
I have more than one copy of printui. I also have cfgmgr which is for nt
when I'm running xp. the cfgmgr32 file is 57.6KB but it shows it was created
11 Aug 2004 and modified 4 Aug 2004. So, it's showing it was modified before
it was created.

The printui file in system32 is 548KB created and modified on 4 Aug 2004.

It appears I have remnants of NT on this computer.

The other printui file is in i386. I have spent hours on the phone with
microsoft and dell with network issues I had in late January, their solution
was to reinstall windows. The os was xp but for some reason I'm showing
files for nt. Obviously something odd happened when I did the reinstallation.

Alan Morris said:
what are the file sizes and file dates for
printui.dll
cfgmgr.dll

Printui should only be located in \windows\system32 make sure there is not
another one anywhere else onthe system

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Carla said:
When I click on add printer I am receiving the message that I don't have
that
privilege; however, I am the administrator for this machine. It offers to
allow me to sign in as a different user (of which there are none on this
machine) so I click the button for that and choose "Administrator" and no
password. I then get the following errors:

1.) "The procedure entry point CMP_WaitNoPendingInstallEvents could not
be
located in the dynamic link library CFGMGR.dll"

2.) "Error loading printui.dll. The specified procedure could not be
found."

This is a network printer, I have installed the drivers locally and have
been able to print from various programs but I use some specialty programs
in
my work which I am unable to print from and I cannot print any html files
from the internet. I get a generic printer error in these instances.

If anyone has any ideas I would love to hear them.
Click to expand...
Click to expand...
 
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