Issue with Remote Assistance

  • Thread starter Thread starter Norman R
  • Start date Start date
N

Norman R

I have an issue with Remote Assistance whenever someone sends me an invite
through live I accept and it never launches the next window for me to see
there screen and they never get the prompt. What I Have found thus far is
that after a reboot it usually works and when it doesnt work I find msra.exe
running in processes and as soon as I end the task it then comes up. This
only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
32 Bit. I have DMZ on both firewalls off as well as on the PC and same
results. Any help would be appreicated as this is a clean install and it
is driving me crazy although I have a work around for the time being even
though it is annoying
 
Yes I do

Peter Foldes said:
Do you have it turned on ??

Control Panel\System\Remote

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
Click to expand...
 
I have an issue with Remote Assistance whenever someone sends me an invite
through live I accept and it never launches the next window for me to see
there screen and they never get the prompt. What I Have found thus far is
that after a reboot it usually works and when it doesnt work I find msra.exe
running in processes and as soon as I end the task it then comes up. This
only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
32 Bit. I have DMZ on both firewalls off as well as on the PC and same
results. Any help would be appreicated as this is a clean install and it
is driving me crazy although I have a work around for the time being even
though it is annoying
Click to expand...

TeamViewer ? (free for private use )
 
Any other suggestions as they wont be ablee to install software. This was
the simplest way I found
 
Norman R said:
Any other suggestions as they wont be ablee to install software. This
was
the simplest way I found
Click to expand...

No installation needed for the client machine with TeamViewer....only with
the machine offering the assistance.
 
so how does it work then if it doesnt install anything on the machine that I
am controlling?
 
Norman R said:
so how does it work then if it doesnt install anything on the machine that
I
am controlling?
Click to expand...

The user requesting assistance has an exe file residing on the desktop -
they just double click it to provide the information required by the
controlling machine.
 
Back
Top