Issue with Outlook 2003 and Business Contact Manager

  • Thread starter Thread starter Darryl Gonzalez
  • Start date Start date
D

Darryl Gonzalez

I've got a customer who is trying to use this software.
On her system, Business Contact Manager shows as
installed through Add/Remove Programs, as does Outlook,
but when she opens the Outlook software, she does not see
the "Business Contacts" item which is supposed to be on
the Outlook toolbar. I have tried running the repair
procedure described in the knowledgebase. I have tried
deleting and reinstalling the Business Contact Manager
and the Outlook software both (a couple of times). No
go. Please Email me any information or ideas you might
have on this.
 
Business Contact Manager is new enough that we don't have a lot of solid
troubleshooting information yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.
 
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