Is my understaning of this Norton scam correct???

  • Thread starter Thread starter Roy Starrin
  • Start date Start date
R

Roy Starrin

I have a paid up NAV 2005 installed on my XP PC.
About 10 days ago, I got (I think) a virus which completely locked up
my Eudora in box. I isolated the inbox (Eudora builds you a new one)
and, after an online chat consultation with their techs, submitted it
(via their Sarcret.exe utility) for analysis as directed. They got it,
assigned me a tracking number and I sat and waited (Well not really, I
finally put the isolated inbox file on a text reader, deleted the
offending email, and that got the old inbox up and running normally)
Finally I got tired and went back to chat and was referred to a page,
thusly:
"Web URL: http://www.symantec.com/techsupp/contact_phone_virus.html
"Note: Symantec's virus removal consulting service is a fee based
service."
And, so it is. So, I have to pay them for analysis after their
program apparently let a virus into my system.
No thanks!!! If my analysis of their lack of analysis is correct,
I'll go else where when NAV expires.
 
Roy said:
I have a paid up NAV 2005 installed on my XP PC.
About 10 days ago, I got (I think) a virus which completely locked up
my Eudora in box. I isolated the inbox (Eudora builds you a new one)
and, after an online chat consultation with their techs, submitted it
(via their Sarcret.exe utility) for analysis as directed. They got it,
assigned me a tracking number and I sat and waited (Well not really, I
finally put the isolated inbox file on a text reader, deleted the
offending email, and that got the old inbox up and running normally)
Finally I got tired and went back to chat and was referred to a page,
thusly:
"Web URL: http://www.symantec.com/techsupp/contact_phone_virus.html
"Note: Symantec's virus removal consulting service is a fee based
service."
And, so it is. So, I have to pay them for analysis after their
program apparently let a virus into my system.
No thanks!!! If my analysis of their lack of analysis is correct,
I'll go else where when NAV expires.
Click to expand...

See yesterday's AVG vs Norton thread in this NG:

(news://news.your-net.com:119/[email protected])

Ron :-)
 
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