Is it always (Vista problems) causing these user error? What happened to 'research' - before blame..

  • Thread starter Thread starter Beoweolf
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Beoweolf

What seems like...the overwhelming majority of "Vista related" problems,
flaws, issues .... could easily be resolved by using help within Vista or at
worse, a browser search.

Is it just that its too difficult to frame the search criteria to get
reasonable results? Possibly, easier to be spoon-fed than learn to eat, cook
or digest - information?

Oh well, there is always the alternative of using a a Mac or installing one
of the other "NIX" based clients...they are much easier to use; so I've been
told.
 
A good point. When problems occur user's tend to go into a panic and
immediately think of taking the machine to the repair shop rather than
spending a little time researching the problem. Okay, their machine may have
gone down, but they might be able to borrow a friends for half an hour or
so, or even the local library or cyber cafe just to search for a solution to
the problem.

I've found that this propensity to run to the repair man is quite prevalent
here in the UK. My own website statistics also bear this out that users in
the UK are more reluctant to do a search for the answer to problems than
other countries; a point, in fact, I, some months ago, pointed out to a
local BBC radio station whose presented advised someone with a PC problem to
take it to the repair shop.

There are certainly plenty of answers out there on the web and plenty of
knowledgeable people prepared to give their time freely to answer them.
However, like everything there are people who give misleading answers or
simply prefer to antagonise rather than help but, like everything else, by
reading the posts you soon find out who to listen to and who not too.

--

--
John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
What seems like...the overwhelming majority of "Vista related" problems,
flaws, issues .... could easily be resolved by using help within Vista orat
worse, a browser search.

Is it just that its too difficult to frame the search criteria to get
reasonable results? Possibly, easier to be spoon-fed than learn to eat, cook
or digest - information?

Oh well, there is always the alternative of using a a Mac or installing one
of the other "NIX" based clients...they are much easier to use; so I've been
told.
Click to expand...

I tried to use the "help" in Vista a couple times, and found it to be
completely useless in solving actual problems. My opinion of the help
system was solidified when I had an error dialog saying installing
patch X would fix my problem. 20 minutes of trying to apply the patch
and I am told it does not apply to my system.

An overwhelming majority of Vista related problems could be easily
resolved if Microsoft spent more time making their product "work"
instead of making it look like it works.
 
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