The reason AOL/Users get those short/acerbic statements is because
of the issues/grief that Technicians and consultants have to endure trying
to work/fix/resolve AOL issues. AOL's biggest problem is the proprietary
nature of their software. It's not a layer/application - it functions like
it's
own little operating system. Try to migrate your AOL data stores to a
"Industry Standard" client - not easy at all. If it (AOL) used existing XP
or Vista features/code to run it wouldn't be a such a problem to work on.
AOL, Symantec & to some degree McAfee are all technician's enemies.
Unfortunately, most times these aspects of those products aren't explained.